Hi guys..

I've been a user of TIME fiber with Astro IPTV in Mont. Kiara for almost 3 years now...Throughout that time I've been fully satisfied with the service and had no complaints.

I am using an Asus RT-AC68U as my router, and the standard Huawei modem. For almost a couple of weeks now, every little while I have to restart my router, with the logs showing "modem hang". I need to restart the modem and router to get connected to the internet again. There isn't anything I've changed in my setup or anything. I've updated my router firmware and everything but that doesn't seem to have solved the problem.

Any advice as to what could be going on? I can try to hook up the linksys router and see if that's stable but I have a suspicion it's a problem with the modem. How can I go about asking for a replacement? Thank you.

Subang SS14 has no high rise building, its flat as a field nothing higher than 2 floors bangalow. Checking on the coverage doesnt show either.

dear all the TIME 50Mbps user, may I know what's the upload and upload speed r u getting? will it be any slow down during night time 7pm-12am? during 7pm-12am unable/extremely slow to load image on facebook? is it possible to stream 4k video at youtube during 7pm-12am ? how's the performance when loading china website?
currently I'm on unifi 50 with 2 ASUS rt-ac87u in order to get 5G wifi cover every corner of my house house. thinking of switching to time bcoz of the problem above. Please kindly advise

Hi. If I subscribe to Time Home Fibre Broadband and terminate UniFi under contract, how will Time reimburse me the penalty? I need to keep UniFi until Time is installed. What is the procedure?

I subscribed to the 100Mbps package. Can I switch to 50Mbps package within the first 3 months? Will there be a penalty?

I found out something funny on the TIME routing to SG server.

1 typical good routing to SG IP address will have the result like below:
traceroute to 128.199.104.168 (128.199.104.168), 30 hops max, 60 byte packets
1  router.asus.com (192.168.1.1)  13.412 ms  13.399 ms  13.388 ms
2  lo-0.ag-01-akhmw.ni.time.net.my (223.28.0.215)  22.022 ms  22.028 ms  22.018 ms
3  xe-5-3-0-0.er-01-majjw.ni.time.net.my (223.28.2.41)  22.015 ms  21.989 ms  21.977 ms
4  xe-5-3-0-0.er-01-glsfb.ni.time.net.my (223.28.2.37)  36.222 ms  36.200 ms  37.845 ms
5  xe-0-1-0-1.cr-02-glsfb.ni.time.net.my (223.28.2.9)  36.118 ms  36.148 ms  36.126 ms
6  223.28.26.82 (223.28.26.82)  30.073 ms  18.835 ms  21.722 ms
7  103.16.102.73 (103.16.102.73)  21.645 ms  21.213 ms  21.196 ms
8  103.253.144.242 (103.253.144.242)  31.304 ms  31.324 ms  31.316 ms
9  128.199.104.168 (128.199.104.168)  31.316 ms  31.302 ms  31.259 ms

However, I found out there is a boomerang effect on certain SG IP address.
traceroute to 139.162.21.176 (139.162.21.176), 30 hops max, 60 byte packets
1  router.asus.com (192.168.1.1)  16.009 ms  16.024 ms  16.011 ms
2  lo-0.ag-01-akhmw.ni.time.net.my (223.28.0.215)  24.490 ms  24.454 ms  24.471 ms
3  xe-5-3-0-0.er-01-majjw.ni.time.net.my (223.28.2.41)  24.450 ms  24.439 ms  24.430 ms
4  xe-5-3-0-0.er-01-glsfb.ni.time.net.my (223.28.2.37)  32.611 ms  32.570 ms  36.246 ms
5  xe-0-1-0-1.cr-02-glsfb.ni.time.net.my (223.28.2.9)  29.118 ms  29.085 ms  36.243 ms
6  223.28.26.82 (223.28.26.82)  29.085 ms  22.976 ms  22.943 ms
7  103.16.102.81 (103.16.102.81)  30.816 ms  19.993 ms  20.013 ms
8  * 74.82.46.190 (74.82.46.190)  288.717 ms  288.666 ms
9  * be3.wr2.sin0.asianetcom.net (61.14.157.164)  306.458 ms *
10  * xe-0-1-1.gw1.sin2.pacnet.net (202.147.52.64)  302.438 ms  302.456 ms
11  gw2.sin1.sg.linode.com (61.14.147.179)  292.760 ms gw1.sin1.sg.linode.com (61.14.147.177)  292.725 ms  291.726 ms
12  139.162.0.6 (139.162.0.6)  304.643 ms 139.162.0.2 (139.162.0.2)  304.671 ms  304.662 ms
13  li863-176.members.linode.com (139.162.21.176)  273.920 ms  275.835 ms  275.849 ms

The part highlighted in bold red shows the the packet has been routed to US and back to SG for some reasons. Hopefully it is a bad BGP setup.

This phenomenon only happen to TIME. I do not see such problem on TM Streamyx/Unifi nor Digi/Maxis LTE.

Can anyone help to forward this TIME to rectify the problem?

First, I am subscribing to Astro IPTV which piggyback on TIME broadband. I am not sure how to work this thing out.

Secondly, I do not have the password to access to TIME's Huawei ONU as it is locked down and remotely configured by TIME. But it has nothing to do with home use router right?

Hi, I think is splitter down.

Time currently is undergo network  issue (due to splitter down) in certain of Kuala Lumpur area. This is affecting GPON(Fibre to the Home) customers in particular.

Rest assure Time Technical team is pushing hard to get it fixed ASAP.

Time fibre is good,  but the  E1200 router is crap!  Very  short range and signal is poor even it's is N300 router!  As usual the  customer service is bad and technician only have basic knowledge of networking!

hi TXSim,
I'm existing customer which using E1200 router, and is there a way to change it to the new ZTE H298N router?  or the router only come with 1 year warranty? And after that on our own pocket to get it replace?

Thanks bro!!

Hi there! Can someone recommend a router to replace the Time standard router? I have 15 devices and most of the time streaming using Apple TV or Spotify lags like crazy.

Ps. I'm on Time's 12MB plan (old plan).

Hello,

Does time enforce the 100GB limit on the 100Mbps accounts? I will be moving to a condominium in KLCC called Avare and I am not sure if I will be going for 50Mbps or 100Mbps. Any recommendations? Mostly it would be to stream netflix and amazon video + accessing my plex server remotely so upload speed is also important.

Thanks,

Hi,

Is TIME Fibre Business available at Leisure Commerce Square, PJ?

Any special offers like 1 month free trial?

Also any feedback on their speed & service for that area?

Thank you.

I'm currently using TP-Link Archer C7 (v2) based on the recommendation by The Wirecutter (link: The Best Wi-Fi Router) and it works well for my use cases, which is quite similar to yours. The price is not too bad for the superior performance gain that you'll get.

It can handle multiple HD videos streaming very well. For example, in our house we're using our iMac as a media server, so I'll use Air Video HD on my iPhone to stream movies from the iMac, which I then Airplay it to the Apple TV. At the same time my sister would stream TV series to her phone and my brother would do the same with his iPad. No hiccup.

(P/S: I'm using old-gen iMac that doesn't support direct Airplay to Apple TV. So the app is a nice workaround and I get to browse the folders on the iMac from my phone.)

I can't verify for other routers but just thought of sharing my experience with you. Cheers.

I'm with Astro IPTV and they refuse to upgrade me without locking me down for another 2 years. As one of the early IPTV subscribers from long ago I find this totally unacceptable and will most likely cancel my subscription soon.
Thanks guys for all the advise. Really good stuff! I've come to the conclusion that the Asus routers are up there but so is the price. I'm cost conscious so I will have to drop Asus. In the running is the D-Link 868L and the TP-Link Archer C7. D-Link looks good and matches the decor of the space (I know I can't believe I'm prioritising decor myself!), so D-Link has an advantage going in.

When is the new package launch, I want to switch from Astro iptv 10mbps to normal time ftth next month. Who shall I approach for the switching? Astro or the TS here?

bandar saujana putra is it within TIME coverage?

Is Putra Indah Condo in Taman Serdang Raya covered? If not, are there any plans to extend coverage to the condo?

Empire Damansara, Damansara Perdana - Time Fibre Broadband not working!

Internet down.

PON light - nothing.
LOS light - blinking red.

Internet down for anyone else?