QUOTE(K1d0 @ Jul 22 2015, 08:34 PM)
Are you sending for warranty? Or yours already finish warranty?
You can ask them when you send them, for mine they got 2 different story, the first worker was telling me not sure if is battery fault, need check then need to see if got spare parts, etc etc...then I just tell him, I know its battery problem and I gonna just pay for battery then he say ok, but not sure how long can be done. After that another worker beside ask me HTC one m7? and confirm only battery problem? If only change battery can come back in around 4 hours. In around 3 hours+ they call me to come collect d.
For my first time sending for warranty, I got shit service like others too, send for 1 months + everyday call to follow up till one morning Customer service told me I can go collect, when i reach there, the worker tell me not ready yet need few more days, I make noise on the spot and talked to their manager + the CS person that ask me come and collect, in the end they say next day for sure will ready, so i came back next day and able to collect. This gonna be my last HTC phone, especially their service center in PJ close down its much more troublesome for me to send to KL

Warranty finished dy. Will pay for battery since you said it is just rm150. But they open only in normal working hours, right? Not sure if I have the time lol. If weekend, can la.You can ask them when you send them, for mine they got 2 different story, the first worker was telling me not sure if is battery fault, need check then need to see if got spare parts, etc etc...then I just tell him, I know its battery problem and I gonna just pay for battery then he say ok, but not sure how long can be done. After that another worker beside ask me HTC one m7? and confirm only battery problem? If only change battery can come back in around 4 hours. In around 3 hours+ they call me to come collect d.
For my first time sending for warranty, I got shit service like others too, send for 1 months + everyday call to follow up till one morning Customer service told me I can go collect, when i reach there, the worker tell me not ready yet need few more days, I make noise on the spot and talked to their manager + the CS person that ask me come and collect, in the end they say next day for sure will ready, so i came back next day and able to collect. This gonna be my last HTC phone, especially their service center in PJ close down its much more troublesome for me to send to KL
I will stick to HTC, been using this brand since 2011 and I like the design a lot.
Jul 22 2015, 08:38 PM

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