QUOTE(nawzi20 @ Feb 16 2014, 04:20 PM)
I never check on this again after being told by SC that XV has no light. i managed to fix this myself today. Thanks for the info guys.
Apparently the light was not installed properly. But no light ??? something that will not make me take the word by SC people 100% anymore.
I know it is probably just a small issue to brag about, but if its not because of forum like this, i would have not known anything and just because they are SC and i trust them completely as people so called "expert" with their car. MI, SOMETHING TO PONDER. get all the SC people well trained and not just the people at your HQ SC.
I think this is one of the problem with Subaru in Msia at the moment. Previously, they only had the HQ for official servicing of their cars. But with the current expansion going on, many of the other places are by dealers. So I would guess that many of the non HQ SC staff are pretty new to Subaru products.
Furthermore, even the HQ SC staff are not 100% correct all the time. I would only give them up to maybe 75% reliability at the HQ. So I guess we just need to be more inquisitive and understand our cars better and not depend solely on what they say at the SC, no matter which one.
After all, MI is treading in a new pool. They never had this kinda sale volume before.
I would hazard a guess that the XV numbers sold in 2013 alone is more than what they have sold in the last 5 years combined. And I was told that since launching the FXT mid last year, they have sold more than all the previous FXTs sold for the past 2 to 3 years.
And I am pretty sure they have a lot of new staff due to expansion. For example when I sent in my car for a problem, they got the mechanic to test drive with me and when I asked him how long he has worked for them...he said coming to 3 months.