does anyone ever facing the payment problem of umobile?
usually i pay the bill thru auto debit, but i swipe my card to pay extra rm 100 using my credit card,thru self portal logon. (in order to get the cash rebate from the credit card)
the payment is successful, but the successful page is being blocked by pop up blocker, so i not able to jot down the ref no.
after 5 working days,the payment is not update i to my account payment history, and credit card already debited the amount from my card account, and i called umobile customer service, they are not able to find my payment history.
thus they open a new case to figure out,n will revert to me in another 5 working days.
does any1 face the same situation as mine?
before using umobile i ald heard that thr payment have some problem. but nvr think of i will kena also.
not dare to use the selfcare portal anymore.
happen to me too when my line got barred... pay on 12/11/13, I can see the transaction approved by bank but while waiting for umobile website to refresh with the payment details, I get message credit card system down. my card was deducted but payment not updated to my account. I call umobile and bank. I got bank reference number and update umobile. 1 day after that I can use my line again but payment still the same until today.
Still no time to call again to ask what happening.