I will await the new postpaid plans and hopefully they don't continue shafting consumers like this.

Postpaid should award more value to LOYAL customers,

- customers who are willing to sign up with their personal details, name, email and physical address
- customers who are willing to authorise their bank accounts to pay Umobile automatically.
- customers who might get locked into Umobile for a couple of years due to laziness to move elsewhere after setting up everything.

*There's even a deposit fee of one month in advance to get Postpaid running*

The last time someone reason out to me it was cheaper for Umobile to service Prepaid than Postpaid customers, I mean wth?

0 logic in the way their business models work.

If Postpaid gets massive improvements, I am pushing people around me to sign up.

This post has been edited by h@ksam: Jan 9 2014, 01:04 PM

ppl mention prepaid cheaper than postpaid in terms of their usage behavior but not worth value,
yup and i also agree that they didn't treat better for LOYAL customers like MAXIS do especially no MGM bonus for postpaid users.

don't forget that umobile voice cost are > their 3g cost due to roaming to maxis2g, therefore the default call rate is 20cents/ min but the add on package is only 10cents/min to others and 5cents/min to umobile,

but honestly only U58 and above only can suit more ppl who need lots calls and more data, so prepaid are for the major light and normal users, since umobile other add on service like customer service and roaming and IDD is too limited for postpaid therefore their customers base for postpaid are too much less than D/M/C, so they do more effort on improve prepaid should be reasonable to let more ppl confident on it first.

When umobile value their postpaid customer? I cannot use RM128 broadband I paid every months... I only can use after midnight until 8am. When I can use, the speed really amazing but when cannot, even chat apps cannot connect.

haha he means compare to voice la


prepaid and postpaid BROADBAND almost same thing beside postpaid charged stamp duty and able to claim RM 600 broadband tax relief

That one reason I go for postpaid.... another is I can claim broadband bill with my office if my yearly 'tabung' still permit.

isnt that ALL telcos doing that?

1) postpaid registration requires personal details --- MCMC requirements, except for email addy which u can skip or use fake. all telco doing that.

2) autopay -- a payment channel option. good for telco to easily collect payment, convenient for customers (who dont bother much on billing, e.g. U28 Postpaid customers which is literally minimum-maintenance plan ). this is an opt-in feature anyway. no force needed. also, all telco offering that too.

3) umobile postpaid got contract? since when? as far as i know, contract only kicks in when you get the phones. if you purely get the postpaid plans, you are free to terminate or MNP.

4) advance deposit aka forward charging (pay first, use later). no more like last time, use firs charge later. isnt all telcos are doing that now including Unifi? this is standard industry practice (not sure if ddirected by MCMC). no matter who you use the service, the telco will charge you such.


agree that Postpaid customers doesnt get much benefits compared to Prepaid. why? well, industry ratio for prepaid:postpaid is on average 80%:20% split. guess which portion they going to target? answer: Prepaid customers.

also, prepaid have very high churn rate (i.e. very volatile, churn anytime) compared to postpaid (tends to stay longer, less fussy).

guess which telco offers the most prepaid promos/freebies? answer: ALL of them.

guess which telco seldom offer postpaid promos/freebies? answer: ALL of them too!

it's easy to acquire these prepaid customers than postpaid (good for their management/exco numbers!). but it's difficult to retain prepaid customers, hence the need to keep giving freebies/promos just to target these prepaid segment.

prepaid industry is a war, especially there are so many telcos in malaysia alone. one telco's churned customer = other telco's acquired customer. rinse and repeat the process.

prepaid customers, especially Malaysians, will always hunt for the best bargain (cheap plan, high quota, more voice minutes). where got such plan la. now umobile is probably affordable, next time sure got other telco offer competitive plans too. and the cycle repeats again, ppl churn from umobile and go for new promo.

This post has been edited by cybpsych: Jan 9 2014, 05:49 PM

Agree and I believe they rather to target postpaid on cooperate clients than normal users, there are credit limits 150 - 300 while only paying 1 month advance which might result of lots of bad debts especially umobile system is not that strict, and umobile must get profit to get itself listed in share market, so they must get more than 10 % of telco users to do that too, prepaid sure lots easier to target and accessible

How the connection near Sg Buloh area? I dont expect good ping or high speed, just wanted to know it is stable?

if ur building is not surrounded heavily , facing open air should be no problem

check this out

http://www.u.com.my/coverage

if ur area is not too congested, normal phone data absolutely no problem

Damn.still theres no benefits if use postpaid.better change to prepaid,but its very hard to go to thw sevice centr that is quite far from my house

any QOS speed different between UMI18, UMI28, MB15 and MB40 plan in 3G/HSDPA area ?

Only umi18 limited @ 1.5mbps, others all uncapped Chelsea football club?

I went to umobile today to terminate my line, but decide not to until end of the month. If I terminate today, I will be in losing side, there no bill pro-rated for termination after bill already come out. Better I use up my quota, just ask my sons to download whatever they want.

Yup broadband no prorated bill, straight 1 month charge on first day of the month
If voice plan then daily pro rated

So...? U Mobile USSD system down again? AGAIN?

Hi, LTE coverage in Johor is only in Taman Molek? Meaning if I'm in Skudai I its useless to enabled the LTE right?

Thanks.. ☺

your phone should auto use 3G or 2G if no LTE around.

I see, thanks!☺

is there anyway to retrieve back my prepaid number? i late a few days to reload and they told me that my number has been terminated and unable to retrieve T_T

at least larger area than KL

must proceed to center and sign a postpaid plan with the number u lost, then if u wanna change it back to prepaid can do that after few days, got 1 forumer tried b4