what ammoshaf you talking about?

i know that some telco will chop their logo instead of the manufacturer logo

and i owned few 3g dongle

this is like basic stuff liao, everyone in /K/ should know

you trying to bash me cause of this?

ROFLMAO

the problem here is seller is misleading

is like

i sell D-Link with xxx price

but sent you TP-Link with xxx price

if your not piss off i wonder mayber your brain functioning as that class of 13 guy

really, so people really like being thick face

Trying to be neutral here so...

- "Operator logo may vary" doesn't mean that the whole thing include shape of the unit, packaging, hardware spec, etc.. itself included is varied. "Subjected to stock availability" <<< seller MUST always inform the customer prior to any means of delivery via anymeans... If seller did inform their customer prior delivery then seller = Only deliver once the customer agree on their end. If customer complaint why late, at least you have the bullet here..

- "Customer is always right" <<< this kind of mindset has been nailed on every buyers. Yeah, it hurts the seller, which is why as seller, they take extra step to ensure no aftermath dispute (my comment on stock availability subjection is one of them)

- At most, seller terms before any purchase agreement is:-
i) item exchange to same as advertised
ii) any other model with same advertised specs & value
iii) higher spec & value (this one customer have to top up)

- Your refund time frame is kinda choking the buyer. Well, i can't comment any further on this because different seller have different refund time frame

For this case, if TS ever brought this case to tribunal = 100% you lose.

This post has been edited by AdisonMak: Oct 18 2013, 10:20 AM

excuses
if you were to post something else that is TOTALLY not the same from the picture you posted REGARDLESS of manufacturer, you need to at least inform buyer beforehand, not after buyer receive the item and start complaining.

the term "picture is for illustration purposes" means not exactly 100% same but doesnt mean it will be 100% TOTALLY DIFFERENT item.

sellers these days, meh

Selling is a simple concept:

1) U show the photo of ur item, describing it
2) buyer interested with the item and spec, paid for it.
3) buyer EXPECTS THE EXACT SAME ITEM AS SHOWN/SEEN earlier to be received.

Any seasoned seller won't risk sending a different item although functionality is 99% or even 100% same.


btw, even if the item is exactly the one from photos... but "looks" less pristine (torn/scratches/stain) upon arrival... still considered "not so good" also.

This post has been edited by alanyuppie: Oct 18 2013, 10:23 AM

There are idiotic sellers online, once i order a tablet casing, item receive is different, when asked seller says its generic 7" casing. Generic or not, it is not the item posted on his page. Proceed to post a negative review on him, not only he did not apologise but dare to ask me to drop the comment in order to get refund. _l_ him

Yes, i agree, its this kinda sellers than give online business a bad name....ppl now prefer go to shop to buy rather than online cos mumbo jumbo dispute...I even bough online a RM2K handphone which had a dead pixel...cannot return wan...and when I did return...they didn't repair it and come back all scratched up...

In a way you are still misleading, you used a more well-known & popular picture to "reel" in the customer & to somehow "protect" urself you put up all those disclaimers. And you assume that the customer will not mind even though its a "different" item, and in the event a customer complains, you bring up all those crap you mention & put the responsibility on the buyer. So what if you offer refund? Why does the customer have to go through all the trouble to return the item when you should not have send it out in the first place? Unless you have made it clear before you send that the item is different from the picture posted. And if buyer agrees, than no issue.

Clearly you are just trying to clear off your stock by enticing them with a popular item.

OLOLOL

See what I did thar? lawl

Yeah, sometimes go personally to buy is better, at least can see & touch before buying, it may be a lil more expensive but at least can avoid unnecessary hassle & don't have to listen seller giving bullshit excuses who thinks buyer are stupid. Cheap thing not good, good thing not cheap

As we have mentioned earlier, we have already indicated that the logo may differ.

It is difficult for us to change the photos as we have plenty of logos in and out for certain models.

However, from now on-wards we will take extra precautionary to do our best to inform customers accordingly

Item is still Huawei E372. If we are dishonest, we wouldn't have indicated as such.

It is also the buyers responsibility to check with us and we are not misleading by selling a fake or non-authentic item.

Finally, the call is to be made by the buyer if he wants to proceed with the refund or not as there is no other options left to solve the problem.

Everybody have their own views and feedback but it's the buyer's call now.

We will proceed with the next cause of action from there.

Shud give refund and give buyer free item to thank him for the free publicity

You see what you have created for yourself? You should have inform that you dont have that item, but you have another which is similar in all kind of ways, make this known to buyer BEFORE you send out. If he agrees, then no problem la. If he agrees & dare to make noise later, screw him back with the reply stating that he is ok with a different item.

And please, dont keep putting the responsibility on the buyer that he has to check if you have stock or not. Who is the business owner here? Who keep tracks of stock? You or him? He buys from you based on what you have posted, if you no stock, just inform, its not that hard right? His main responsibility is to PAY YOU, not do stock check for you.

+1

andrewdavid

Andrew.
U takde yang macam dalam gambar punya ka.
U send la to ts first.
Later dah dapat ts send back the item.
Why your timeframe bagi pendek sangat.
Kasi win win situation la.

If we did not mention the logo may vary than the responsibility is entirely ours, but the fact is we have already mentioned.

Hi

No stock as we already mentioned via PM to the TS.

If the TS sends the item out by Poslaju, it will reach the next working day.

Therefore we feel Tuesday is sufficient since the TS can do it today, tomorrow or Monday (3 working days)

Regards

I'm not a seller of electric and electronic items, and neither am I a noob about rebranded OEM versions of devices. Speaking purely as a consumer, there has to be greater clarity and forthright disclosure especially in online sales. We can only see the photos posted, and read the text provided by the seller.

"Operator logo may vary"...fine and good. But this disclaimer does not give any seller carte blanche to substitute items without manufacturer branding (Huawei as per illustrations), different color and different packaging. That phrase merely means that the device comes with various operator logos; nothing more, nothing less. 'Operator logo" is by no means equivalent to "Manufacturer logo".

Accurate descriptions and actual photographs of the items offered for sale would greatly reduce post-purchase dissatisfaction.

Did you inform TS before sending?