Beware of this Dishonest broadband modem seller. 
Oct 18 2013, 10:17 AM
QUOTE(andrewdavid @ Oct 18 2013, 07:59 AM)
Hi Everyone
- First of all we have clearly stated on our thread and our website that "*Operator logo may vary, subjected to stock availability".
- Therefore it is the buyers responsibility to check with us on what logo that we are going to send as we have indicated.
The problem here is the TS was not observant by not heeding our indication in bold.
If we did not state, it is our fault, but the thing is we have already done our part.
To end this hideous madness, we will provide you with a full refund for the ITEM ONLY, provided that the item is in the same original new condition with its complete packaging and etc. *Do take note, if you are planning to go ahead with the refund, the item must reach us by Tuesday, end of the day. Otherwise, consider the offer is void.
Regards
Trying to be neutral here so...- First of all we have clearly stated on our thread and our website that "*Operator logo may vary, subjected to stock availability".
- Therefore it is the buyers responsibility to check with us on what logo that we are going to send as we have indicated.
The problem here is the TS was not observant by not heeding our indication in bold.
If we did not state, it is our fault, but the thing is we have already done our part.
To end this hideous madness, we will provide you with a full refund for the ITEM ONLY, provided that the item is in the same original new condition with its complete packaging and etc. *Do take note, if you are planning to go ahead with the refund, the item must reach us by Tuesday, end of the day. Otherwise, consider the offer is void.
Regards
- "Operator logo may vary" doesn't mean that the whole thing include shape of the unit, packaging, hardware spec, etc.. itself included is varied.
"Subjected to stock availability" <<< seller MUST always inform the customer prior to any means of delivery via anymeans... If seller did inform their customer prior delivery then seller = 
Only deliver once the customer agree on their end. If customer complaint why late, at least you have the bullet here.. - "Customer is always right" <<< this kind of mindset has been nailed on every buyers. Yeah, it hurts the seller, which is why as seller, they take extra step to ensure no aftermath dispute (my comment on stock availability subjection is one of them)
- At most, seller terms before any purchase agreement is:-
i) item exchange to same as advertised
ii) any other model with same advertised specs & value
iii) higher spec & value (this one customer have to top up)
- Your refund time frame is kinda choking the buyer. Well, i can't comment any further on this because different seller have different refund time frame
For this case, if TS ever brought this case to tribunal = 100% you lose.
This post has been edited by AdisonMak: Oct 18 2013, 10:20 AM
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