Beware of this Dishonest broadband modem seller.
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 Oct 18 2013, 09:39 AM
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Senior Member
9,206 posts Joined: Jun 2006 
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seems that the problem is smartone got 2 type modem that looks similar outside lol
one is 7.2 speed basic type as shown in link below http://www.smartone.com/en/mobile_and_pric...r_usb_modem.jsp and another similar looking one, which seller says is e372 only way is to plug into PC to find out..lolol.. |
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Oct 18 2013, 09:41 AM
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Junior Member
385 posts Joined: Feb 2007
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I think it's not just logo. But the Huawei one looks like it has metal casing? Or is that just plastic that looks like metal?
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Oct 18 2013, 09:43 AM
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Junior Member
485 posts Joined: Jan 2009 
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I oso will get angry if liek this.
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Oct 18 2013, 09:45 AM
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Senior Member
4,403 posts Joined: Jan 2007 From: Johor Bahru
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QUOTE(ar188 @ Oct 18 2013, 09:39 AM) seems that the problem is smartone got 2 type modem that looks similar outside lol Bro, it dun matter, TS wants what he paid for....and expected it to be the same as the picture. The operator logo may vary but seems the outlook is different...maybe he wanted that metallic kaler to match whatever he has....or he bought it for his friend who dun want it like that...101 reasonsone is 7.2 speed basic type as shown in link below http://www.smartone.com/en/mobile_and_pric...r_usb_modem.jsp and another similar looking one, which seller says is e372 only way is to plug into PC to find out..lolol..  |
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Oct 18 2013, 09:46 AM
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Senior Member
9,206 posts Joined: Jun 2006
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QUOTE(azbro @ Oct 18 2013, 09:45 AM) Bro, it dun matter, TS wants what he paid for....and expected it to be the same as the picture. The operator logo may vary but seems the outlook is different...maybe he wanted that metallic kaler to match whatever he has....or he bought it for his friend who dun want it like that...101 reasons TS complained that his is 7.2 modem ler.. he's questioning whether it's a e372.. not whether it's white or gray.. |
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Oct 18 2013, 09:46 AM
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Junior Member
78 posts Joined: Nov 2007 From: Bandar Sunway, Subang, Petaling Jaya, Kuala Lumpur
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Hi everyone
We have clearly stated that the TS can return the item back to us for a refund provided item is in the same new condition latest by next Tuesday. The item is made by Huawei as it is clearly printed at the back of of the item. In order to check the authenticity of the item, we have provided the TS with Huawei Malaysia's contact details. Regards |
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Oct 18 2013, 09:47 AM
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Junior Member
385 posts Joined: Feb 2007
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It's like saying the outside casing quality is not an issue, what's important is the inside specs. But casing is important also. I see the one with Huawei brand is more expensive that other telecommunications logo one.. You pay the price for the Huawei one.. But u get a different one which should be cheaper
This post has been edited by bakry: Oct 18 2013, 09:49 AM |
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Oct 18 2013, 09:51 AM
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Junior Member
78 posts Joined: Nov 2007 From: Bandar Sunway, Subang, Petaling Jaya, Kuala Lumpur
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QUOTE(Awsomener @ Oct 18 2013, 09:50 AM) Change of logo is not the same as change of design. All E372 comes with the same design.Change of logo means that the buyer must accept any logo change. Maybe the word huawei is changed with Samsung. However, the design must remain the same. |
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Oct 18 2013, 09:53 AM
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Junior Member
204 posts Joined: Nov 2010 From: Appy Land
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QUOTE(ichi_24 @ Oct 18 2013, 12:16 AM) omgomg ini orang bodoh lagak besar cakap besar you pay a lancer you get inspira so i presume this how your brain functioning these days? no wonder LELELELELEL tapi tak tahu menahu langsung pasal modem manufacturer, telco branding and stuff LEL *korang tengok design sama, telco brand je lain.. If U guys bought a broadband pack from Celcom,Maxis,Digi etc.. And if all of them are of the same usb modem model, u'll often find that visually they differ. Maxis Huawei E72 will have Maxis logo & green lining there, Celcom one will have logo and blue lining there.. etc for example. TS if it works well, works fine to you don't fret. Read all the manufacturer and modem specs on the box, manual and the hardware properties inside Ur computer. If its a Huawei E72 chipset then it's fine. It's just virtually visually different. The real question is how much U paid for it? If U pay mahal2 for a reference Huawei model but dapat that one then yes U are somewhat scammed. If U pay cheap U dapat telco-unlocked model la.. Habis cerita. |
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Oct 18 2013, 09:55 AM
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Junior Member
251 posts Joined: Feb 2005 
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no matter what, seller shouldn't assume that the buyer is okay with a similar product. What you sell is what the buyer should get, no 99.999% similar product nonsense.
This is irresponsible and dishonest. |
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Oct 18 2013, 10:01 AM
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Senior Member
1,567 posts Joined: Jul 2011 From: Grand Ol' Lady
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cun la tered ni.. bash ada.. class of 13 ammo ada.. hahah tak abis2 popcorn aku
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Oct 18 2013, 10:02 AM
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Junior Member
227 posts Joined: Sep 2013
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Whatever it is,that was inappropriate to advertising using an original product image,but deal with 3rd party overlay brand.might as well just advertise the 3rd party overly brand that r actually selling and claim it was the same thing as 1st party originated.
This is not about cheaper price or not.this is the etiquette of business.not willing buyer or willing seller in this case. |
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Oct 18 2013, 10:08 AM
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Senior Member
3,849 posts Joined: Oct 2006 From: Your Location
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QUOTE(andrewdavid @ Oct 18 2013, 09:46 AM) Hi everyone What if TS ship back the same item but in a different Telco branding? Would you still refund? We have clearly stated that the TS can return the item back to us for a refund provided item is in the same new condition latest by next Tuesday. The item is made by Huawei as it is clearly printed at the back of of the item. In order to check the authenticity of the item, we have provided the TS with Huawei Malaysia's contact details. Regards  |
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Oct 18 2013, 10:09 AM
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Senior Member
1,404 posts Joined: Jun 2009
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QUOTE(andrewdavid @ Oct 18 2013, 07:59 AM) Hi Everyone ahem, you may need to correct your post...First of all we have clearly stated on our thread and our website that "*Operator logo may vary, subjected to stock availability". Therefore it is the buyers responsibility to check with us on what logo that we are going to send as we have indicated. The problem here is the TS was not observant by not heeding our indication in bold. If we did not state, it is our fault, but the thing is we have already done our part. We have several types of logo with the same modem's model which is going in and out such as T-Mobile, SmartTone, SFR, "3" and the list goes on. What we assure here is Huawei E372 with such indicated frequencies are supported and the our units are unlocked. Below is the diagnostics report for Huawei E372U-8 (Smart Tone) (2,13,14,16),(0-3),((2000000400380,"GSM900/GSM1800/WCDMA900/WCDMA2100"),(4a80000,"GSM850/GSM1900/WCDMA850/WCDMA1900"),(3fffffff,"All Bands")),(0-2),(0-4) Therefore we have complied by providing a unit with the correct supporting bands as below Band : 3G: DC-HSPA+/HSPA+/HSUPA/HSDPA/UMTS 2100/1900/900/850 MHz 2G: GSM/GPRS/EDGE 1900/1800/900/850 MHz The TS bought Huawei E372 and we sent him a Huawei E372. As indicated operator logo varies and we sent whatever is available according to our stock availability. We did send the TS Huawei and not by any other manufacturer. It is made by the same manufacturer with the same functionality. SmartTone is just another network provider like Maxis, Celcom, Vodafone, Singtel and so on. We assure all the units being sold by us are original / authentic and moreover we have given the TS Huawei's contact details to verify whether the product is original or not. Assumptions won't solve any problem. Finally, the manufacturer is the same (Huawei), the model (E372) is the same but the operator logo differs as per indicated by us. No foul play here on our side but lack of observation by the TS. Therefore we are scamming here but just making things straight and easy. Honestly, to be frank, we've been going back and forth with you (TS) and clearly do not seem to understand simple English of "*Operator logo may vary, subjected to stock availability". To end this hideous madness, we will provide you with a full refund for the ITEM ONLY, provided that the item is in the same original new condition with its complete packaging and etc. *Do take note, if you are planning to go ahead with the refund, the item must reach us by Tuesday, end of the day. Otherwise, consider the offer is void. Regards |
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Oct 18 2013, 10:10 AM
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Senior Member
932 posts Joined: Jan 2005
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QUOTE(GameFr3ak @ Oct 18 2013, 10:08 AM) What if TS ship back the same item but in a different Telco branding? Would you still refund? confirm dia tak mau.....  |
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Oct 18 2013, 10:11 AM
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Junior Member
490 posts Joined: May 2012 From: At The Front
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hey kid ! wheres my popcorn !
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Oct 18 2013, 10:12 AM
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Senior Member
2,834 posts Joined: Jul 2006 From: here
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QUOTE(Boom Mortar @ Oct 18 2013, 01:29 AM) Ko order roti canai,takan mari telor rebus...paham x? Apa ko merepek kilang proton nak taruk mitsubishi dan sebaliknyer? |
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Oct 18 2013, 10:14 AM
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Junior Member
78 posts Joined: Nov 2007 From: Bandar Sunway, Subang, Petaling Jaya, Kuala Lumpur
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QUOTE(GameFr3ak @ Oct 18 2013, 10:08 AM) What if TS ship back the same item but in a different Telco branding? Would you still refund? Haha, then the item is considered tampered and not illegible for refund because the telco logo is embossed.Regards  |
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Oct 18 2013, 10:15 AM
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Junior Member
78 posts Joined: Nov 2007 From: Bandar Sunway, Subang, Petaling Jaya, Kuala Lumpur
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QUOTE(cedyy @ Oct 18 2013, 10:09 AM) ahem, you may need to correct your post... Hi,Thank you for enlightening us. Correction had been made |
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Oct 18 2013, 10:16 AM
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Senior Member
3,849 posts Joined: Oct 2006 From: Your Location
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QUOTE(andrewdavid @ Oct 18 2013, 10:14 AM) Haha, then the item is considered tampered and not illegible for refund because the telco logo is embossed. I'm not saying that he tampered with the logo. Say he have a new one sitting there but from Vodafone. Would you still accept the refund? This is how TS felt. I'm not saying whose wrong or right. Just trying to put you in TS's shoe. You're doing good considering you're offering the refund.Regards |
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