You can talk to MSI-NB about your case, lets see what action he will take.

I don't know if anything can be done but I contacted their customer service already. Still waiting for their response.
The CS people I talk to dont seem to know anything about the claim procedure so they can warn me that what I'm doing is not ok.

Maybe most of people here are lucky and don't get defective units so nobody really sees how they candle warranty claims.

their whole malaysia team is tempolary away for now.

Someone will follow up with you for sure

Hi,need your view on which is better between msi Ge60 2pc & ge60 2pe. The only difference I know is they use gtx850m & gtx860m respectively but what about in terms of price,is it worth the difference ?

So we worked out a resolution for my case:
They decided to make a exception for my case and let me come back 1 month later as they promised the first time.

But this nonsense about their customer having to come back in X days or else we cancel your claim is still bullshit. But somehow they are saying this is the MSI parent company's international policy and not just here.If this is true, it just means their whole worldwide system is terrible.

That looks really terrible, but no choice, their manufacturing plants are in China or Taiwan, anything happen especially hardwares need to ship back to China or Taiwan. hence, the shipping is already at least 1 week, plus repair queue and some standard procedures, eventually, it is 3~4 weeks if they work efficiently.

In fact, any Taiwanese product is almost similar in case of claiming warranty.

Hi sifus, I'm planning to get either a MSI GE60 2PC or Lenovo Y50. Just wondering if any MSI users here can share about their GE60 series yea thanks

I m using GE60 2PE. So far so good using. battery dont last long maybe maximum 3 hours online. gaming is good but left side palm sure feel the heat. Screen is superb. Y50 i dont have so dont have comment

I'm using GE60 too. I notice Y50 screen is pretty bad compared to GE60, color looks quite off well it depends on personal preference..

the Y50 screen might be TN panel instead of IPS. that's why

Just got my GS60 2PE. Its awesome. No wifi problem and headphone jack is ok. I also updated everything in Windows and nvidia driver via the preinstalled nVidia GeForce Experience

So far, heat is not yet a problem because im using a cooler.

This post has been edited by koopa: Oct 1 2014, 05:23 PM

budget wise for gaming is definitely GE60 2PE. Yup using cooler when gaming is good.

Hi, anyone know why my Killer Network Manager showing service is offline? Now I unable to use it.

My GPU got toasted from overheating (GX60) and still under warranty. Reported to Kelana Jaya MSI service center. After one week, they called me for some delay in shipment of the hardware, need at least 2-4 weeks. But then after 2 weeks they called again saying its already done.

Well I guess is not that bad from my experience.

For me,I can deal with delays but I don't like it when they will tell me things like 4 weeks but they do it in 2 days. Or 2 days becomes 4 weeks. They say this is all because of shipping time and customs clearance uncertainty but MSI have been in business for years. They should be able to give a more accurate estimate or at least have a online status tracker.

I already feedback to them this complaint but I don't know if they will do anything or not.

Guys is there any function key for GS70 to off monitor screen?

Hi guys, please continue V3 thread here: https://forum.lowyat.net/topic/3374024

hey, im using MSI GP60 for almost a year now, but 2 days ago, my internal speaker sounds like a pecah and im under warranty, can I replace it or can't I ?

continue discussion at V3:

https://forum.lowyat.net/topic/3374024