i can't go straight to their service centre if they dont have stock, i have an exam next week..and i have to make sure they got stock only i go..i can't go after next week because the replacement period will be over..i will try my best to push a 1-1 replacement on the spot if possible..if u see their facebook page it's all flooded with complain..everyone is so pissed with their service.

I went there today to ask for 1-1 replacement ma, and since they cant change on the spot and I'm going overseas for 2 weeks the 14days replacement period would be over too. So they gave me a service ticket for RMA at a later date (Not sure how it works or whether I can trust the person, because you know, their history record not good).

edit: and yea, I get to keep the phone during this period. (but she say if got scratches cracks and stuff they wont replace afterwards which is understandable)

This post has been edited by epsilonphi: Aug 16 2013, 07:56 PM

Use S-Off
Than you can still keep warranty intact

u need install the MX player den u proceed to install VLC player

so they let you keep ur htc one while waiting for a replacement unit?
actually my htc one is quite good, i'm very satisfied with it..but there's just this small gap on the top of the phone. like the white aluminium wasn't cut evenly..and on the side also, there's one part that is a bit rough, like not smoothen..i'm actually ok with it but i'm scared that in the future i would regret it and since it's still 14 days within purchase i might as well get a replacement..but didn't know have to go through so much hassel..and until now, time square htc SC still haven't pick up my call..

i know that feel bro...

Hi i'm new to htc devices, care to explain more about s-off..i have been using nexus for the past few years and rooting doesn't involve this process so i'm a bit confused
s-off is done before or after rooting? and s-off will void warranty right? Can the warranty be recovered by s-on?

Aiyark. 3 -5 days diagnose only ka? Damn. That means confirm 1 week lor to repair. Btw, do u know if they check the bootloader for root status?

Luckily they gave me a windows phone that can check email and do stuff my htc can. If not sure as hell susah mau keje.

I suggest TS should create a problem checklist for inspection during buying, if found faulty on the spot should be easier to ask for another unit rather than having to go around town and wait for repair and replacement.

I bought my unit from Satu gadget, and I actually spotted the defect immediately when i was examinating the phone..I pointed out the defect (the gap) to the seller and he said that it's a manufacturing defect and all HTC One has this defect. He also said that there'e one guy who opened 5 units which has all the same defect(I think is bs). Long story short, he wouldn't exchange a new unit for me and now i have to exchange it myself and going thru a whole lot of trouble with htc customer service..

Thanks for pointing the seller. Will avoid at all cost

Im using Insertcoin ROM, today use till battery empty, go home charge and now it wont start, start in insercoin loading screen
Clearing cache/dalvik and reinstall the ROM doesnt help, what happened

Unfortunately your camera issue is not confirmed hardware or software. Can't really comment on that.

It doesn't work that way. Every box is a sealed unit. Once opened can no longer sell to other customers. Very few cases only i've heard they managed to convince the shop to open another box. It's the shop's discretion. If they want to open you're lucky.

Got a guy who bought from telco when the phone came out got dead pixel also cannot ask for another unit. They ask him to go to HTC instead.

I think i remembered one of the earlier users want to change for gaps, HTC got a minimum length for the gaps only can consider. They will decide if the gaps are big enough to warrant a change. Haven't recall anyone trying to claim warranty for gaps.

Never ever let builtin battery till empty. Is a big risk. Happen before in my nexus7 n Asus phone pad. I dismantle backcase n disconnect n reconnect back battery connectors to reboot it. You cannot do such for this phone. Try charging full n boot into ffastboot mode n reboot phone from there. If you cannot boot even into fastboot mode than I have no ideas how to solve. Try Google for solution n in worst scenario back to service center

How long have you used Insertcoin ROM?
Before this got this problem or not?

Edited. Was about to say the same thing that Uncle already told you.

This post has been edited by kingsora: Aug 17 2013, 01:11 AM

Right. Minor gaps n if even will not be entertain. Is at HTC discretion whether is a defect to justify changing it.

Yours what color? Going to add to owners list.

1) Depend on whether you prefer clear or matte ( anti fingerprint etc ) I'm currently use diamond.
2) You like flip case? TPU case?

just send my phone last wed to SIS Kelana Jaya because of the Power Buttons and the Purple Shadow. the actually already know about both of the problems and it is common especially for the early batch. they said that they will exchange my phone 1 to 1. but this morning i called them, they said that they will fix the defect and it will be done in the coming fridays. =(

I never know there are risk in using battery till empty O_O
Your nexus when battery not full reboot with fast boot also wont work?
I can boot into fast boot, i will try charging it whole night and booting in the next morning, keep u update, thanks

I have insert coin for roughly a month ady, 1st time got this problem

This post has been edited by RyoKenzaki: Aug 17 2013, 01:28 AM