dude , same issue here ..i called kelana jaya , they said 4 day if fast , slow 2 week ..

hey guys,

when i cover my camera the screen turn into purple colour is it what you all have been talking about ?

i remember previously i doesn't have this problem (older firmware).

Damn I just tried covering the camera lens and I do have a bit of red/purple on the screen
Mine is brightstar unit so I guess I can just bring it to any HTC outlet?

last time i tested before and was fine, after read through all the pages here i test again. Then the purple colour appeared.

For the moment i could live with it.

Well if you don't want to add thickness and can clearly see the back of the phone. Go for extremeguard. Of course in terms of protection, it's always better to use a casing. I got it RM 20. You won't be able to find it locally though.
They don't provide replacement phone. Unless you can get a spare phone better don't send for warranty yet. I think HTC themselves not sure it's a hardware or software issue. I remember someone said got mention in xda about this.

I think if you take back to Digi they will ask you to go straight to HTC. However, do try first and ask Digi and tell us about it later.
Can you snap any pictures? Well if you think it affects you greatly, can go and claim warranty.

Hi guys,

I'm a proud owner of a black 32gb HTC One! 

But I'm kinda having a issue whereby the camera will have a purplish red hue when shooting in low light. Is this a manufacturing defect? What should I do (just got the phone yesterday)?

Didn't know HTC so good, provide one on one replacement if send in within 14 days of purchase..urs is SiS or brightstar warranty? Btw, what spare phone did they borrow u? My unit have a small gap at the place where the aluminium contact the plastic side near the power button, and there's on the side of the phone there's one part the plastic wasn't cut nicely, very rough..might send for replacement since I just bought it a few days ago..

The shop said to go to the Kelana Jaya place to claim...quite far from my area. Anyway,  may I know the procedure?
Thanks in advance.

Sadly I have the shop (Satu Gadget Dot Com) a call and they guy told me to go to the Kelana Jaya service center, I'm quite disappointed with that since I bought it only yesterday... 

My phone is under the SiS warranty too, does that mean I can just go to the Times Square HTC service center and claim the replacement?

Har.. need to goreng my complain skill? would they reject my claim if I wasn't acting angry enough  ?

The funny part is unrooted unit.

Anyway, i ask her send back to HTC service centre to check.

Just show a bit that you're piss off but don't be rude. Be firm and show that you're not happy but don't go trashing their place 

A small update with my trip to HTC service center to fix my faulty camera.

They said need 3-5 days to get me a new replacement    (send back to check and diagnose and stuff), but I will go overseas next week (which makes the 14 days 1-1 replacement invalid). So they gave me this Service Ticket copy for RMA and said that I can still request for replacement afterwards  .
Btw, I went to the Berjaya TS service center and they said they have to send to the main office. So, I decided to go to the Kelana Jaya service center to ask instead. Both places, I've seen customers furiously complaining about their repaired phone... and with all the HTC Fb wall posts complaining about their aftersales service... makes me worried 

Seems like I cant personalize my phone as much as I would like to already... 

Ok previously i posted that my screen cracked cos i dropped it accidentally.

Bought on 25 May. Sent to SIS in kelana jaya on 30 July and yesterday 15 Jul could only collect it. Nobody calls me up for collection. I chased them everyday to get repair status by calling their service hotline, and was told that someone would call me for pick up, yet none. SO i was just lucky to be able to collect....

2 weeks to me is too long cos we use phone everyday how to be without phone for 2 weeks.

Anyway, the main point is after collecting the HTC ONE, pics below here shows the problem.

Their repair skill is kind of out of my expectation for premium phone like this. Heartbroken !

Additional crack at the side?!?


Glue came out from the gap

So just let you know, if nothing bad, dont go service cos the phone will never look like the same premium feel anymore.

Note: I requested them to fix the problems. THey said will change the housing. Ok i'll see what my phone may turn up. Sad for my new phone became like pasar malam handphone.
By the way, a side note, my friend who got HTC ONE already went to tribunal with SIS. Got full refund

My last experience with HTC Times Square was sending in on behalf my friend to change motherboard of his HTC One. Took about 40+ days to get it back. Called them several times n each time standard answer waiting for spare parts n I will be informed when ready.
My last call they only said was ready for collection since 3 days ago n they didn't even bother to call me.
Consolation was a Perfect job n I cannot even see any trace of case being removed. The very minor gaps that was previously there was very improved too

Wow, with all these feedback,I think I will stick with my crack screen at the moment until it really goes bad... My phone got no bugs, no battery issue, not even the tint issue, no gaps as well, just it got cracked on the screen.... =\

So i just called htc and ask for a replacement unit (my HO have a small gap on the top near the power button, and on the sides the plastic are not cut properly, very rough)..the good thing is, they do have a 14 day warranty which means u can return ur phone within 14 days from the date u bought it and get a replacement unit..now for the bad part, i have to call almost 5 htc  lines cause they keep asking me to call here call there, and at last when i call the service centre at time square(mine is brightstar warranty, have to claim at time square), nobody pick up..i called for like 5 times ady still nobody pick up..zzz..frustrated..

3-5 days to diagnose what happen and quote you, or tell you what they gonna do with it. Definitely NOT fixed by 3-5 working days