It's true. They will send to SiS/HTC service center in Kelana Jaya. Although for one to one exchange they will coordinate with Brightstar or SiS depending on what you have.

Not really sure about brightstar service center, but you can still go to HTC service center. Got a forumer here who have brightstar unit straight away go to Kelana Jaya also no problem.

Just show a bit that you're piss off but don't be rude. Be firm and show that you're not happy but don't go trashing their place

Going to add you to the owners list.

Haven't heard before

Hi there... i have a friend using HTC One 32Gb version having funny problem on her phone. details as below:

she encounter few times cannot turn on. She has to hard press the power button for more than 10 sec and some times it shuts down itself.

Any solution anyone?

Thank you

is it rooted? maybe systems is crashing...?
if rooted, then backup all apps and re-install rom..
if not just send back to service center..

The funny part is unrooted unit.

Anyway, i ask her send back to HTC service centre to check.

Wise choice...

This post has been edited by metalgearash1987: Aug 16 2013, 12:15 PM

Good advise man..

hi guys does anyone know how to make relocked bootloader status become locked like original stock rom ? cause i gonna sent my phone to claim ..

A small update with my trip to HTC service center to fix my faulty camera.

They said need 3-5 days to get me a new replacement (send back to check and diagnose and stuff), but I will go overseas next week (which makes the 14 days 1-1 replacement invalid). So they gave me this Service Ticket copy for RMA and said that I can still request for replacement afterwards .


Btw, I went to the Berjaya TS service center and they said they have to send to the main office. So, I decided to go to the Kelana Jaya service center to ask instead. Both places, I've seen customers furiously complaining about their repaired phone... and with all the HTC Fb wall posts complaining about their aftersales service... makes me worried

Seems like I cant personalize my phone as much as I would like to already...

Hmm.. I still remember the guy there said 14 days still can replace 1 -1. Sorry to hear that bro. But what do meant by this ya:

"So they gave me this Service Ticket copy for RMA and said that I can still request for replacement afterwards"

I've heard alot of users complaining about the aftersales service. That is what i have told the guy at htc as well. I have also read about that HTC One is almost impossible to repair as the aluminum body of the phone is solid. Huhu. I really3 hope that after they open my phone, they can pasang it nicely and touch wood that everything will still be working and look fine on my phone. Pray and Hope.

Ok previously i posted that my screen cracked cos i dropped it accidentally.

Bought on 25 May. Sent to SIS in kelana jaya on 30 July and yesterday 15 Jul could only collect it. Nobody calls me up for collection. I chased them everyday to get repair status by calling their service hotline, and was told that someone would call me for pick up, yet none. SO i was just lucky to be able to collect....

2 weeks to me is too long cos we use phone everyday how to be without phone for 2 weeks.

Anyway, the main point is after collecting the HTC ONE, pics below here shows the problem.

Their repair skill is kind of out of my expectation for premium phone like this. Heartbroken !

Additional crack at the side?!?


Glue came out from the gap



So just let you know, if nothing bad, dont go service cos the phone will never look like the same premium feel anymore.

Note: I requested them to fix the problems. THey said will change the housing. Ok i'll see what my phone may turn up. Sad for my new phone became like pasar malam handphone.


By the way, a side note, my friend who got HTC ONE already went to tribunal with SIS. Got full refund

This post has been edited by cleoleeps: Aug 16 2013, 03:13 PM

Pointless to lock back as once you use htcdev to unlock your phone IMEI already captured in HTC servers. Secondly if lock back in fastboot mode you will see relock another sign you have unlock BL previously.
You can just flash stock rom through RUU if you wish
Warranty will be at HTC discretion n will be entertain if htc thinks your problem is not due to BL unlock

I think it means with the service ticket with RMA and the date, it shows that you are still within 14 days which eligible for 1:1 exchange ~ If you only go requesting for 1:1 after your trip, that will be out of 14 days already. Make sense?

use revone to lock the bootloader..if u s-on+hboot 1.54, then forget about this..^^

to revert back to stock
**check if its s-off. will bricked device if flashing firmware without s-off especially hboot 1.54
**check if cid is HTC__044, if un-match then
adb reboot-bootloader
fastboot oem writecid HTC__044
fastboot reboot-booloader

1) use revone to lock bootloader and s-on
1.1) adb push revone /data/local/tmp
1.2) adb shell and type "su" to grant permission
1.3) cd /data/local/tmp
1.4) chmod 755 revone
1.5) ./revone -P [if success then manual reboot]
1.6) su
1.7) cd /data/local/tmp
1.8) ./revone -l [this will lock the bootloader]
1.2) adb shell and type "su" to grant permission
1.3) cd /data/local/tmp
1.4) chmod 755 revone
1.5) ./revone -P [if success then manual reboot]
1.6) su
1.7) cd /data/local/tmp
1.8) ./revone -s 3 -1 and reboot into fastboot
1.8) fastboot oem writesecureflag 3 [command to s-on]
1.9) bootloader will shows tempered and s-on

2) flash RUU and get back to stock. "Tempered" will be removed.

this is just my method..definitely other people will have better way/faster way..
its just that i use my own understanding to do it this way..
use it at own risk..i tried to make it as fool-proof as possible for myself..

Sorry to hear that man... so many problems with their after sales service... really hope I have read through this thread before buying.

Damn. Now even i am also scared what will happen to my phone. Sigh.

Woah! Ur fren went to tribunal ka? Gosh. Until that extend. Scared already.

My last experience with HTC Times Square was sending in on behalf my friend to change motherboard of his HTC One. Took about 40+ days to get it back. Called them several times n each time standard answer waiting for spare parts n I will be informed when ready.
My last call they only said was ready for collection since 3 days ago n they didn't even bother to call me.
Consolation was a Perfect job n I cannot even see any trace of case being removed. The very minor gaps that was previously there was very improved too

40+ days??? Gosh. So long.

Once you went for collection, do u ask them why took so long or complaint?

Wow, with all these feedback,I think I will stick with my crack screen at the moment until it really goes bad... My phone got no bugs, no battery issue, not even the tint issue, no gaps as well, just it got cracked on the screen.... =\