Happened yetsterday night. Dropped into toilet bowl
Volume down button sunken too.
Wonder how much gonna need to repair. Going SIS later...



This post has been edited by cleoleeps: Jul 30 2013, 11:50 AM

Pls RM300 can ah ? Do for free repair even better Just two months old phone huhuhu.

Yesterday night i could still charge the phone - tested with the original charger.

This morning i let the battery flat. Now thinking to recharge it a bit but no sign of charging. Red LED indicator never light up.

This post has been edited by cleoleeps: Jul 30 2013, 12:18 PM

Just sent to SIS in kelana jaya during lunch time.

RM544 for the front piece including the screen and the speaker. I've told them phone cannot charge this morning and volume down button has sunken in too.

The customer service rep said will need to get it inspected and then call me up for exact quotation. Omg I just did my 30k car service and that already costs me Rm740

This post has been edited by cleoleeps: Jul 30 2013, 02:40 PM

Called to SIS and was told RM544 in total for all repairs including screen, cannot charge issue, and down volume spoilt.

I was asked to make payment first before they start doing the repair. I asked them repair roughly take how long, well the call centre guy told me perhaps a week? well i wonder if they have stock in the first place. A week look like too positive?

Ok the point is i need to make payment (dunno the account yet, not yet send me details in email), then send them the payment slip through HTC malaysia > Support page > Email.

This email is web format. Wonder if this is correct?

Oh i was told that I only pay for the LCD which is out of warranty cos customer induced damage. The volume down button and cannot charge issue covered under warranty phew. Am i lucky ? anyway, payment made and hope can collect it in good shape next week. Hope for no no scratches or any problems on the phone cos fixing it needs to dissemble whole body

Go here: http://www.htc.com/sea/contact/email/

It's web form of sending "email". I thought really have email address. The term they use is quietly brilliant lol

What i meant was that wondering if that is the correct way of making payment and replying back to HTC about the proof.

I don't even get a black and white about the quotation. And wonder that submission of payment proof through website will work. I sent email before using that method but no response at all.

This post has been edited by cleoleeps: Aug 1 2013, 05:29 PM

Damn i so miss my HTC ONE! Sent in for screen crack repair since 30 July until now! SIS service is shit.

Was told they finish the repair yesterday. But now almost 5pm already nobody calls up for collection or whatsoever. I asked if can go straight to service centre tomorrow but the call centre agent still said probably someone will call me up for collection tomorrow. What kind of service is this?

Never get a chance to fully enjoy the phone. Just 2 months old

My screen cracked (dropped it) and had to pay RM544 for the part which includes the screen and the speaker as well.

Ok previously i posted that my screen cracked cos i dropped it accidentally.

Bought on 25 May. Sent to SIS in kelana jaya on 30 July and yesterday 15 Jul could only collect it. Nobody calls me up for collection. I chased them everyday to get repair status by calling their service hotline, and was told that someone would call me for pick up, yet none. SO i was just lucky to be able to collect....

2 weeks to me is too long cos we use phone everyday how to be without phone for 2 weeks.

Anyway, the main point is after collecting the HTC ONE, pics below here shows the problem.

Their repair skill is kind of out of my expectation for premium phone like this. Heartbroken !

Additional crack at the side?!?


Glue came out from the gap



So just let you know, if nothing bad, dont go service cos the phone will never look like the same premium feel anymore.

Note: I requested them to fix the problems. THey said will change the housing. Ok i'll see what my phone may turn up. Sad for my new phone became like pasar malam handphone.


By the way, a side note, my friend who got HTC ONE already went to tribunal with SIS. Got full refund

This post has been edited by cleoleeps: Aug 16 2013, 03:13 PM

I think it means with the service ticket with RMA and the date, it shows that you are still within 14 days which eligible for 1:1 exchange ~ If you only go requesting for 1:1 after your trip, that will be out of 14 days already. Make sense?

Ya meh, this is (1800 88 9855) call centre only la and they don't sound like linked up well to service centre. Why? because they can't provide the instant status from service centre. I asked them about repair status, what they told me was "oh still repairing based on last week status." Come on, last week ? :S


Dont be silly that they will replace on the spot. They will still somehow check here there first before 1:1 to you. Means that you have to leave your phone there for a few days for diagnosis. My friend thought like you too and then ended with no phone. Was offered NOT Smartphone as backup but that's silly :S

This post has been edited by cleoleeps: Aug 16 2013, 06:09 PM

3-5 days to diagnose what happen and quote you, or tell you what they gonna do with it. Definitely NOT fixed by 3-5 working days

if ur repair involves only hardware, i dun think they check root status. Correct me if im wrong

This post has been edited by cleoleeps: Aug 17 2013, 01:35 AM

Today collected phone which they changed the housing of the phone. I like that cos back cover changed as well which previously i had scratches at the edge

But but but.... the new housing has issue. Power button and volume buttons are too deep inside. I could still bear with the volume buttons but the power button i can't feel the bump when my finger ran across through the top. Can still power on/off the phone but much much harder. Imagine i use power button more often , to power on/off cos i dont use app to do so.

It's almost like the case of sunken power button issue that worldwide users reported.

SIS told me it's within their specs after went into the back checking with engineer. I sat there for long time hoping they could do something. The agent finally said will send in for supervisor see how it goes. So i have to leave there for unknown resolution

huhuhuhuhuhuhuhuhu how to accept the "within their specs" when i initially bought the phone without this problem? Truly disappointed with HTC and SIS

This post has been edited by cleoleeps: Aug 19 2013, 02:57 PM

Yeah seems like the buttons come with the "defective and yet within their spec" housing mold. I bought it like end of May and had no such issue but the newer part quality seems to deteriorate. My friend got HTC one back in early July and with sunk-in power button.


They never tell how long and I'm thinking to drive there(kelana jaya SIS) later during lunch. I will give them two options. Fix the god damn sunk in power button or i go Tribunal. My friend successfully did that as mentioned earlier.

Just make that power button higher by 1mm a bit la adui... is that so hard to fulfil customers rather than just piss us off with 'within specs' quote.

They need to diagnose your phone first then only decide what part to order. It's not like u tell them what part to order or what issue you have and they will follow. They have protocols.
So it means first few days to be in service centre for sure.

But no harm to ask them if can take back phone while waiting for part to come. I think should be ok

Oh my SIS is a joke. They re-flash my ROM when the issue was with the power button sank too inside. They said the power button is working fine and also compared with others, no problem. I"m speechless knowing their level of tech skill.

I"m going to check out the phone later. I communicated with them through email (exception email oh ~ )

If the prob still the same, i think this will be the last of buying HTC and will complain gao gao with HTC global FB lol

Don't ever send in for repair la. It's a nightmare. I collected my phone just now with the power button issue remained unresolved.

To further worsen the case, the speaker now has crackling noise when playing music even when incoming ring tone. This is insane! I couldnt test the speaker on the spot cos battery totally flat. I thought shoulsnt be a prob. Mana tau problems come after one another.

I'm gonna waste time and money to kelana jaya again for dunno .5th time , really super Quietly Brilliant. I'm gonna ask for 1 to 1 new phone exchange already. Takboleh tahan!!

Also I just found this repaired one has purple screen when taking photo!

I met a guy with HTC black. Exchanged 1 to 1 but keeps having same gap issue with new phone. His prob since mid Jul. Salute him to have that energy.

This post has been edited by cleoleeps: Aug 28 2013, 07:03 PM

Pray hard for you! Me so damn pissed off with it. 2k+ phone now jadi like rubbish.

Fxxx them to say it's normal. When i first purchased my phone back in late May, everything was fine. No purple thingy or power button whatever....

HTC, go bankrupt la with this quality and service