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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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fruitie
post Feb 25 2021, 02:40 AM

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I think I am late to the party. laugh.gif Been busy lately and didn’t have time to check every thread since my last RHB card was many years ago. Didn’t know the RHB Shell Visa Card is such an interesting card. Will read more before I apply tomorrow. Thinking to apply the VS as well, looks OK but any hidden catch which I’m not aware of? unsure.gif
fruitie
post Feb 25 2021, 11:25 AM

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So, I already registered my interest via online and it says they will be in touch with me soon. I will just wait for them to call me? Or email me? I read some feedback, it takes very long for them to contact the applicants. How long should I wait typically? Thanks. biggrin.gif
fruitie
post Feb 25 2021, 11:30 AM

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QUOTE(ClarenceT @ Feb 25 2021, 11:28 AM)
In the past, 1-2 months.
In late January 2021, surprising less than 1 week.
*
OK got it. Then, I will wait patiently. biggrin.gif
fruitie
post Feb 25 2021, 03:41 PM

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I haven't received any call for my application yet but I just received a call for RHB event invitation in PJ. Coincidentally? I'm not sure. I have not received any call from RHB for years until today.
fruitie
post Feb 25 2021, 10:04 PM

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QUOTE(kremlin @ Feb 25 2021, 09:59 PM)
If you want to apply through the RHB sales officer I applied from, PM me
*
Thanks! Let me wait for few more days and I will PM you. smile.gif
fruitie
post Mar 3 2021, 10:36 AM

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Still nobody called me after I registered my interest last week, so got the contact from a fellow forummer here. Yesterday applied and with verification call, I can see it is captured in CCRIS on yesterday. Hopefully will be approved... sweat.gif
fruitie
post Mar 3 2021, 10:59 AM

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QUOTE(MGM @ Mar 3 2021, 10:43 AM)
R u an existing RHB cardholder n do u have to resubmit documents?
*
I'm NTB. Only submitted EPF statement and IC.
fruitie
post Mar 4 2021, 01:38 PM

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Yeah. rclxms.gif Applied on 2nd. rclxms.gif

RM0.00(RHB):Your credit card has been approved on 04/03/2021. The approved card is RHB Shell Visa Credit Card, please call 03-92068118 for inquiry.
fruitie
post Mar 4 2021, 02:03 PM

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QUOTE(gantzcry @ Mar 4 2021, 01:40 PM)
mine approve on 3/3/2021, wondering when will it arrive at my home sweat.gif
*
I wonder where mine will be sent to.. sweat.gif Time to find out.

This post has been edited by fruitie: Mar 4 2021, 02:03 PM
fruitie
post Mar 4 2021, 03:47 PM

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WMC or VS ya? The agent wanted to apply WMC for me without noticing I wanted Shell Visa, after I told her I only need Shell Visa now, she applied that for me.

I told her I will add the cards later if I need to. Actually the biggest barrier for me is SST RM 25 for each card. tongue.gif I read both WMC or VS looks similar but different categories, so if I want to use for online I guess I will stick to VS. Or both also no good?
fruitie
post Mar 4 2021, 04:11 PM

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QUOTE(ClarenceT @ Mar 4 2021, 04:07 PM)
https://www.rhbgroup.com/files/personal/car...gnature_mcc.pdf

I will recommend VS as you may go to recreational club, theme park (entertainment), departmental and clothing stores (shopping).
*
Sounds good and thanks for the recommendation. rclxms.gif

And any tips to get hold on CS? I called 12 times and none of them was connected to CS. All asked me to try again and said goodbye to me. doh.gif
fruitie
post Mar 5 2021, 03:11 PM

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Is there any way to get their CS? I already sent email to them yesterday but how long do they take to reply? Calls never succeeded once, kept saying goodbye to me after listening to their long-winded IVR. sweat.gif
fruitie
post Mar 5 2021, 04:29 PM

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QUOTE(Kyan0411 @ Mar 5 2021, 04:17 PM)
My message to them in RHBnow seems to be getting reply within 1 -2 days.

For the call, u just have to KEEP TRYING
It is frustrating i know
*
Super frustrating indeed.

QUOTE(cybpsych @ Mar 5 2021, 04:21 PM)
managed to call and talk to human around 1pm (surprisingly got through)  sweat.gif
*
Wah, lucky you. From yesterday, I have called 25 times... and didn't get through. laugh.gif

QUOTE(!@#$%^ @ Mar 5 2021, 04:24 PM)
24 hours hotline? can try 1-2am.
*
Since I'm a night owl and don't need to wake up early to work tongue.gif, I will call them at that kind of odd time then.
fruitie
post Mar 5 2021, 04:32 PM

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QUOTE(cybpsych @ Mar 5 2021, 04:30 PM)
just choose the option to leave your mobile number.

it's faster for them to call you back than keep trying to get through
*
Is there such option? Mine keeps saying goodbye and call ended. I will pay attention to the selection next time.
fruitie
post Mar 5 2021, 04:38 PM

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QUOTE(ClarenceT @ Mar 5 2021, 04:34 PM)
03-92061111 ?
*
The generic 03-92068118. Is there any special no. for its premier line? Maybe I should apply one. laugh.gif I am too pampered by MBB and PBB. tongue.gif

QUOTE(cybpsych @ Mar 5 2021, 04:35 PM)
cannot choose

after some time nobody available to serve my call, the IVR will offer to leave my mobile number for CS to call me back.
*
Then, I wasn't offered with this option at all. laugh.gif
fruitie
post Mar 5 2021, 04:50 PM

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OK la, looks like I'm not alone. I don't see this in other banks... CS are still responsive.

Anyway, managed to see CL amount from CCRIS, not bad and pretty generous, same amount as PBB which is the highest among other cards.
fruitie
post Mar 8 2021, 12:02 PM

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Received this SMS means card already arrived at branch? sweat.gif Calling their CS equivalent to hopeless.

RM0 RHB: Please bring along your IC to collect your RHB Card at your preferred RHB branch. Call 0392068118/ 082276118 for info
fruitie
post Mar 8 2021, 12:13 PM

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QUOTE(cybpsych @ Mar 8 2021, 12:05 PM)
if you know which branch, better call direct or visit them.

they may be delayed/forgot to call us to collect the card  doh.gif
*
OK, thanks! I will call them, I guess I know which branch is that if it follows my request. laugh.gif
fruitie
post Mar 8 2021, 02:57 PM

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Came back from RHB Seremban 2, as expected they haven't received my card yet. I tried calling branch no. and apparently it is a fax no. doh.gif Luckily the branch is like 10 minutes drive from my house. I asked for branch no., she refused to give to me but she said will call me when it arrives. Probably in 3 days time. Let's see. At least the PIC has taken down my no. and printed out my details from MyKad.

I also asked if I can open a BSA there (none of my addresses is in Seremban), she said I can do it but I have to bring employment confirmation letter and latest payslip... sweat.gif Then, I asked if I can register online banking for credit card in the branch, she said possible but I need to bring phone bill.. sweat.gif Luckily soft copy is accepted.

Till I collect my card later then.. Long process to go.
fruitie
post Mar 8 2021, 03:40 PM

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QUOTE(lamode @ Mar 8 2021, 03:22 PM)
i believe they are making up own rules here.
i encountered similar request with another bank recently, them i requested to speak with branch manager to confirm the requirements before escalate to HQ, and the officer went inside to the back office for a min, then came back to tell me only IC is required.

it doesn't make any sense to request income details for BSA (unless you told them for salary crediting).
imagine if i jobless, just want open account to do GRAB / sell in mudah / receive $$ from KWSP/GOV?
*
I give her benefits of doubt because I'm not from Seremban? Anyway, I managed to open BSA in HLB and CIMB near my office, though I didn't bring any employment proof and they didn't ask for it. They asked me why I chose to open at that branch and I just said because my office building is behind their branch. I was wearing company's lanyard and they can see it, so I guess no issue.

Anyway, I thought of opening RHB BSA to ease the online banking process but seems not that straightforward. I will just ask my team member to prepare a confirmation letter for me then just in case I finally decided to open one account. laugh.gif

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