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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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fruitie
post Mar 16 2021, 03:33 PM

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QUOTE(cybpsych @ Mar 16 2021, 03:22 PM)
yep, if rhb registered it for estatement  laugh.gif

IINM, my cards already pre-registered for estatement (email) upon checking in rhbnow.
when you visit them, get the staff to check the estatement status, because it can only sent to 1 channel: email OR rhbnow  doh.gif
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OMG. I hope not RHB Now because I don't have access to it yet...

QUOTE(alexkwlee @ Mar 16 2021, 03:25 PM)
talking about OTP. RHB really lousy.... you have to go any branch to register over the counter
you cant register thru ATM at the 1st time. and remember to print your phone bill with your name
if not you cant register the OTP.

the process of register the OTP just 5min at counter but the time of waiting let me wait 3 hr...
doh.gif  doh.gif
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I did it yesterday... I filled in the form, submitted my phone bill too.. Still nothing. bangwall.gif
fruitie
post Mar 16 2021, 04:10 PM

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QUOTE(g00glesYYl @ Mar 16 2021, 03:53 PM)
Hi, for RHB shell card, the rebate is follow the calendar month or cycle month?
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Statement cycle.
fruitie
post Mar 16 2021, 06:54 PM

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QUOTE(noien @ Mar 16 2021, 04:27 PM)
does this means i need to  800 on any stuff just to get petrol cash back right?
no need purposely to be on petrol?

for eg
i spend 2500 on ewallet, straight can get 12% for shell  petrol right?
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Nice. I didn't know this, then it is not bad. Can switch to Shell. tongue.gif

QUOTE(alexkwlee @ Mar 16 2021, 05:18 PM)
why so late?? i submit around 3 something and by 7 something i got the sms said
my phone already success registered.

if still nothing u need call their customer service which actually very hard to get a customer
service official to pickup your call  doh.gif  doh.gif

just tyr yr luck lah...

if u success call then tell the customer service below information :

1. branch u submit the form
2. the counter number you deal with
3. the counter officer name
4. time of your submission

then they will investigate your case....

the info i share i given by the customer service before i go to their branch for OTP registration.
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I will call tonight's midnight. I don't have the name but I know which counter... Really doh.gif this RHB Seremban 2.
fruitie
post Mar 16 2021, 07:06 PM

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QUOTE(sg999 @ Mar 16 2021, 07:05 PM)
Any banker call u to comfirm OTP application?
Once i submit the form, the staff ask me to wait, after 3 minute, banker call me to comfirm this process.
I said yes, and once i go home,  i can received OTP.
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No call... sad.gif This banker is from where? HQ?
fruitie
post Mar 16 2021, 07:16 PM

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QUOTE(sg999 @ Mar 16 2021, 07:06 PM)
I would advise visit the bank again if you want solve it fast.
Call center can't help u much
They even instructed me register  OTP at ATM.  confused.gif  confused.gif
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I guess I will go again next round when I pick up the VS. Yesterday I spent 2 hours to collect card and registered this online banking, it is crazy. I don't have so much time to spend there as I'm working. laugh.gif

QUOTE(sg999 @ Mar 16 2021, 07:12 PM)
Yes from HQ, the staff will key in my application otp detail in computer, and staff from HQ will call and verify.
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Alright, I didn't know there is this step, never heard from others sharing here as well.
fruitie
post Mar 18 2021, 12:00 PM

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My agent told me my VS already delivered to Seremban 2 branch on Tuesday but until today still nobody calls me to collect yet. I hate going to the branch because the queue is crazy. I will wait then and meanwhile manually calculate my expenses until I go there to fix my online banking issue. If it is not because of the useful card, I really won't consider applying their bank, their online banking had issue in the past and until today is still so troublesome... sweat.gif
fruitie
post Mar 18 2021, 12:18 PM

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QUOTE(cucikaki @ Mar 18 2021, 12:08 PM)
Credit card collection no need queue. This is what wangsa maju branch told me la. I come and just find the officer directly. Skip the queue of 15-20 ppl outside.
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Yeah, after I queued like crazy that day and they said queue no. is not needed but I will need it if I want to activate my online banking. Coincidentally, right after they found my card, my no. was called and I had to go to counter to activate my online banking...

Let me try again, maybe tomorrow if I'm still in the mood. I will have back-to-back meetings later, so cannot go.

QUOTE(ClarenceT @ Mar 18 2021, 12:10 PM)
I already told you all to get a Savings account with a ATM card as well. You can d.i.y. at their ATM instead of visiting the branch again and again to get the online banking account working.  biggrin.gif
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Maybe I should now, earlier they wanted my employment letter, actually I already got that ready. Oh ya, account opening also needs to queue like crazy. laugh.gif
fruitie
post Mar 18 2021, 12:29 PM

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QUOTE(alexkwlee @ Mar 18 2021, 12:27 PM)
you actually can take the number 1st at phone after 1hr only go there sure in time... laugh.gif  laugh.gif
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Yeah, thanks for the idea! I will have my lunch nicely at home and go there when it is about my turn. laugh.gif
fruitie
post Mar 18 2021, 01:48 PM

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QUOTE(alexkwlee @ Mar 18 2021, 01:44 PM)
event the apps show your turn soon but it will take another 1hr to be your turn.... laugh.gif  laugh.gif
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Looks like this is a nationwide issue and not just a particular branch. laugh.gif

Anyway, I just noticed I have received RM 15k in my account. Applied on Tuesday over the phone and money was in yesterday. thumbup.gif
fruitie
post Mar 18 2021, 03:06 PM

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QUOTE(MGM @ Mar 18 2021, 02:10 PM)
What is with the 15k?
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RHB CashXcess.

Oh ya, the branch just called me to collect my VS card. biggrin.gif I told her about my OTP issue that it is not resolved, she asked me like whom I submitted to, luckily I still remember which counter is that and she will check for me. I asked her to give me an update via phone call later. Let's see. Hopefully my painful experience with RHB will end soon and I don't need to go to their branch next time. laugh.gif
fruitie
post Mar 18 2021, 03:26 PM

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QUOTE(alexkwlee @ Mar 18 2021, 03:20 PM)
why not just take Isinar hmm.gif  hmm.gif  no repayment then  laugh.gif  laugh.gif
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That's my money too. I already took out for my house before i-Sinar was announced given to everyone regardless criteria, so don't want to touch EPF now.

It is not everyday where you can take money from CC with no interest, so just seize the opportunity if given a chance. biggrin.gif
fruitie
post Mar 19 2021, 01:50 PM

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I went to branch to collect my VS card and told them I still cannot get OTP. Then the officer checked and said it is already approved by branch and it is strange that I still cannot get OTP. She will help to send it over to HQ for investigation but at least I have her email now and can follow up with her directly.
fruitie
post Mar 19 2021, 02:48 PM

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QUOTE(!@#$%^ @ Mar 19 2021, 02:17 PM)
telco problem?
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Nope, it shows it is not registered yet. So, it is RHB issue...
fruitie
post Mar 19 2021, 05:12 PM

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QUOTE(DabLRT @ Mar 19 2021, 04:52 PM)
You need to apply for OTP at their branch. Otherwise, try your luck to call the branch and ask for help. My OTP issue was resolved by calling to the branch.
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I did mine at the branch, already approved by branch but still not reflected. So, they are checking with one specific team in HQ that deals with OTP matters.

QUOTE(alexkwlee @ Mar 19 2021, 04:53 PM)
still not yet kau tim... doh.gif  doh.gif
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Yeah. laugh.gif

Oh my, today must be a miracle day for me, my call was picked up by CS! She said she saw S2 branch already made a report to HQ today to check my OTP issue. They are working on it. biggrin.gif Actually I called because I was worried my OTP for MYR 0.00 was considered as first transaction for RM 25 cash back... I had to pass through that step when I wanted to pay directly with Shopee. CS said that's not considered and asked me not to worry that much.. I was worried because it will affect my first, second and third cash back. sweat.gif Fingers crossed.
fruitie
post Mar 20 2021, 12:16 PM

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RHB finally activated my OTP last night and I managed to login now. Happy that they even worked on my case at late night. rclxms.gif Finally my painful experience with RHB has come to an end. I can enjoy using their cards now. rclxm9.gif
fruitie
post Mar 21 2021, 12:52 AM

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I just remembered today is 21st and my statement date is 22nd. I still have around 850 to spend to get 5% which I have forgotten. doh.gif I read back the posts here, it has to be statement date -1. So, which e-wallet that has same transaction and posting date?
fruitie
post Mar 21 2021, 01:07 PM

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QUOTE(cybpsych @ Mar 21 2021, 07:12 AM)
bigpay with description "BIGPAY MY-ECOM" because this merchant ID/descriptor is assigned by RHB Bank (acquirer).

since you cant "choose" which merchant ID to be "assigned" for bigpay, it'd be a hit-or-miss.

for me, i've only tried 1x with bigpay, no sample size to advise biggrin.gif boost/shopeepay all T+1/T+2 posting.

user posted image

user posted image
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Thanks. Seems risky for me. Since I have spent RM 1650, so it’s 2% right? I will get RM 33? unsure.gif
fruitie
post Mar 21 2021, 07:28 PM

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QUOTE(cybpsych @ Mar 21 2021, 06:48 PM)
i guess so as 2% for bonus cashback (groceries/online/ewallet/utilities)  biggrin.gif
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Got it. RM 33 is not that bad then. Next month target and plan properly. laugh.gif
fruitie
post Mar 22 2021, 09:59 PM

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QUOTE(jefftan4888 @ Mar 22 2021, 09:37 PM)
Today got approval for the 2nd Shell card.

user posted image
user posted image
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Please share if can get separate cash back. I wanna apply too. tongue.gif
fruitie
post Mar 23 2021, 12:50 AM

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QUOTE(!@#$%^ @ Mar 22 2021, 10:52 PM)
anybody managed to get separate cash back for conventional and islamic shell card?
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I’m not sure if anyone has applied before and gotten their first separate cash back (if any).

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