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Credit Cards RHB Credit Card, Open discussion/frustration with RHB CC

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-Matrix-
post Jun 21 2013, 03:06 PM

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QUOTE(ronnie @ Jun 21 2013, 01:58 PM)
Just applied for the RHB Signature Card at RHB Midvalley...
Requested urgent application by early July 2013.... Let's see if that will quicken the process

p.s. forgot to ask for free gift  cry.gif  cry.gif
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i think when you unleash all your credit cards from level 88 klcc, it will reach the ground floor rclxms.gif

impress with how you manage all your credit cards ... notworthy.gif
amaze01
post Jun 21 2013, 03:13 PM

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for new card owner,you dont have to pay any interest for first 6 months.you only have to pay minimum payment,balance will interest free

This post has been edited by amaze01: Jun 21 2013, 03:14 PM
Human Nature
post Jun 21 2013, 05:03 PM

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QUOTE(ronnie @ Jun 21 2013, 03:01 PM)
Which email you send to ?
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customer.service@rhbgroup.com

I asked for the T&C for the 5% campaign but was given the normal card disclosure instead.
TSronnie
post Jun 21 2013, 08:29 PM

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The CS who replied me said RHB Signature Card not entitled to RM150 Cash Back sad.gif
Human Nature
post Jun 21 2013, 09:09 PM

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QUOTE(ronnie @ Jun 21 2013, 08:29 PM)
The CS who replied me said RHB Signature Card not entitled to RM150 Cash Back sad.gif
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print screen the facebook reply
TSronnie
post Jun 22 2013, 12:08 AM

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QUOTE(-Matrix- @ Jun 21 2013, 03:06 PM)
i think when you unleash all your credit cards from level 88 klcc, it will reach the ground floor  rclxms.gif

impress with how you manage all your credit cards ...  notworthy.gif
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Not that many CCs.... will cancel a few in the next months
Human Nature
post Jun 23 2013, 02:20 PM

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For RHB, one principal card can have how many supp cards?
fly126
post Jun 23 2013, 11:44 PM

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QUOTE(Human Nature @ Jun 23 2013, 02:20 PM)
For RHB, one principal card can have how many supp cards?
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You Can Apply Up to 5 Supp. Cards (Extended to Your Spouse, Children & Immediate Family Member, Who are 18 Years & Above)
It's State in the Letter of RHB Card Welcome Pack, Which is Sent Together with the NEW Card... nod.gif
Human Nature
post Jun 23 2013, 11:51 PM

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QUOTE(fly126 @ Jun 23 2013, 11:44 PM)
You Can Apply Up to 5 Supp. Cards (Extended to Your Spouse, Children & Immediate Family Member, Who are 18 Years & Above)
It's State in the Letter of RHB Card Welcome Pack, Which is Sent Together with the NEW Card... nod.gif
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alright, thank you! i guess the supp application form will be there as well biggrin.gif
fly126
post Jun 24 2013, 12:04 AM

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QUOTE(Human Nature @ Jun 23 2013, 11:51 PM)
alright, thank you! i guess the supp application form will be there as well  biggrin.gif
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You Need to Photocopy More, When last time I got Travel Money, They Give 1 App. Form Only.... blink.gif
arthur88
post Jun 24 2013, 09:04 AM

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now just waiting to december to come and cancel my RHB travel money cc....
being cheated on 5% cash back...well, my first ever cc...no experience at all...
Human Nature
post Jun 24 2013, 10:17 AM

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QUOTE(arthur88 @ Jun 24 2013, 09:04 AM)
now just waiting to december to come and cancel my RHB travel money cc....
being cheated on 5% cash back...well, my first ever cc...no experience at all...
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Can elaborate on what happen? which 5% cashback and why being cheated?
arthur88
post Jun 24 2013, 10:29 AM

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QUOTE(Human Nature @ Jun 24 2013, 10:17 AM)
Can elaborate on what happen? which 5% cashback and why being cheated?
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well, as i said, its my first cc ever, and i dont have experience at all at that time...
the story is like this:
- went to tesco kwsp kiosk to print out some form
- a rhb cc agent stand beside, but i duno he is card agent (very kind to help me print, first time use kwsp kiosk, very noob that time)
- then he explain about the card, 5% cash back whatever shit
- that time i duno about GST, i wan a credit card for fun
- ask whether i need to pay anything at all if i apply for the card? any charges at all
- the agent said no, no need to pay anything, just apply and not use also okay, dont have to pay single cent
- then i ask what so good about this card, the agent said got 5% cash back.
- the agent explain more, spend Rm100 in petrol, can get Rm5.
(the actual cash back is Rm100>20%= RM20, then from RM20>5%...u get what i mean)
- i just bought a car that time, so i'm thinking not bad, instead of i pump and get nothing back.
- after 1month or so, know more about cc, then only know about GST

(kinda cheated by that agent, what to do, no experience at all in cc at that time)

- ask around about GST, how to so-called offset it (hye pls dont remove, i'm not creating confusion to adult kids, just explaining my situation)
- finally know about GST offset, then bank also give me additional RM50 to spend, but need to keep the card until december 2013.
- then slowly i know about UOB One, OCBC titanium, mbb amex...and so on, which way better
Human Nature
post Jun 24 2013, 10:34 AM

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icic, be careful with agents in future and always check with the bank's website
Human Nature
post Jun 24 2013, 08:37 PM

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QUOTE(Human Nature @ Jun 21 2013, 05:03 PM)
customer.service@rhbgroup.com
Apparently card application cannot be sent through this channel. Was advised to submit to the nearest branch.
TSronnie
post Jun 24 2013, 09:27 PM

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QUOTE(Human Nature @ Jun 24 2013, 08:37 PM)
Apparently card application cannot be sent through this channel. Was advised to submit to the nearest branch.
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Oh I see... I thought can compare speed from branch submission vs email submission.
2 working days had passed and my application not in their system.
Human Nature
post Jun 24 2013, 09:37 PM

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Hope i remember to ask for a free gift biggrin.gif
Human Nature
post Jun 24 2013, 11:15 PM

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QUOTE(ronnie @ Jun 20 2013, 08:02 AM)
Features
- Unlimited 1% Cash Back on all online and overseas transactions
- 0.5% Cash Back on all other transactions [Max rebate RM200 per month, or RM40k spends per month]
- RM50 Cashback for 1st swipe within 45 days.
I don't understand one thing. I inquire further on the T&C for the 5% cash back, and I was informed that after 31 Dec 2013, the percentage will be back to the one that stated in the terms and condition:

http://www.rhb.com.my/cards/credit-card/pd...nature-card.pdf

And I found these clause:
QUOTE
3. Subject to the terms stated herein, the Cardmembers shall be eligible for Cash Back rewards pursuant to the following terms and conditions:-
3.1 One per centum (1%) Cash Back is awarded to the Cardmembers as an Award for the following:
3.1.1 For Overseas purchases.
3.1.2 For Online shopping or e-Commerce purchases.

3.2 Half per centum (0.5%) Cash Back is awarded to Cardmembers as an Award for any purchases (other than Overseas and e-Commerce purchases).

3.3 Subject to Clause 3.2, both Principal and Supplementary Cardmember’s Cash Back will be accumulated to a maximum limit of fifty Ringgit Malaysia (RM50) for each Principal Card account for each month.


But as pointed at post #2 and from website, for other transactions catogery, Cash Back is capped at RM200 per month, per customer (excludes Petrol, Government, Cash Advance & Charity transactions). So one contradiction there.


Also, may I know where do you get the info about 'RM50 Cashback for 1st swipe within 45 days' from? It would be strange to have them giving us double cashback promo?

From the RM150 campaign T&C, clause 6:
QUOTE
SUBJECT to these Terms and Conditions, the Applicant whose application is successfully approved by RHB on or before 17 August 2013 will receive a RM150 Cash Back upon first swipe of minimum RM100 within 45 days from card opened date (“Cash Back”) provided that the completed physical application form is submitted, together with such clear and readable supporting documents as may be requested by RHB at its absolute discretion.

TSronnie
post Jun 24 2013, 11:33 PM

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QUOTE(Human Nature @ Jun 24 2013, 11:15 PM)
I don't understand one thing. I inquire further on the T&C for the 5% cash back, and I was informed that after 31 Dec 2013, the percentage will be back to the one that stated in the terms and condition:

http://www.rhb.com.my/cards/credit-card/pd...nature-card.pdf

And I found these clause:
But as pointed at post #2 and from website, for other transactions catogery, Cash Back is capped at RM200 per month, per customer (excludes Petrol, Government, Cash Advance & Charity transactions). So one contradiction there.
Also, may I know where do you get the info about 'RM50 Cashback for 1st swipe within 45 days' from? It would be strange to have them giving us double cashback promo?

From the RM150 campaign T&C, clause 6:
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The 1st Swipe for RM50 is the normal offer for RHB Credit Cards to "offset GST"
I don't care much about the 0.5% rebate max as I can get this percentage with any credit cards...
I do believe the Product Disclosure Sheet details doesn't tally with the RHB Signature Card description.

Maybe RHB will change from RM200 per monht to RM50 per month (in the future).
Human Nature
post Jun 24 2013, 11:34 PM

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Alright, let's hope both of us can get the RM50 + RM150 biggrin.gif

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