QUOTE(darel_lee @ Jun 25 2013, 07:41 PM)
Agree with what you said. Actually on the same day, I went to talk with Edwin (my SA), Edwin said "dun push the technician too much, they have limitation. U try to figure out the abnormal noise origin from where yourself, then let them know. He even recommend me to try other SC"
No one from AZ motor apologize to me in my case.
Btw, If I know where the abnormal sound come from, I no need to ask SC to check.
We chose to buy from YOU bcos we believe YOU provide good service. After we get the car, noticed the defect, YOU said no worry, just enjoy the car, any problems can come back to SC. When we go back SC, they treat us and our car so badly. Now, YOU said service is different department. If SC can't help, go other SC la.
Haha, my feeling is YOU have earned the money, now the service is different. After sales service and before sales service are totally different.
Until now, I dun see AZ Motor respond to our post here.
QUOTE(brainz07 @ Jun 25 2013, 08:29 PM)
I agree more..the tech just said "I cant hear the noise..It's normal"...izit bcoz their SC is next to hiway which make them deaf to hear the little noise..Then I drove my car with the tech to some small place to make the problems from my brake become clearer and even opened the window just to make them hear the sounds..so, why is the 1st thing they didnt open the window???
This is my exp with them for my 1st service 1k km..just to share with all of you..
Based on the statements above, may I propose the motion to remove (either permanently or temporarily, depending on the anticipated response from AZ Master Motors representatives) the recommendation sticky from the first page of this Forum/Thread?
I know this may seem a little drastic, but I truly believe that any prospective buyers reading this thread shouldn't be misled.
I apologise to any affected parties, but I do hope that all interested parties can address this issue together ASAP and in an amicable manner.
And I stress once again that I'm not expecting or requesting for a World Class Service here, just a service which is of an acceptable and reasonable level and with some form of professional integrity. Otherwise, there's no point asking your existing customers to blow your trumpet and recommend your service to the rest of the public.
QUOTE(lingleeyen @ Jun 26 2013, 11:57 AM)
No worries. Sales wise, they are superb. I do not think any one said or complained anything about their sales.
You can always opt for another SC if you do not feel like going to them.
Sorry bro. Again I'm not denying the fact that they are one of the best in terms of SALES.
However, pls remember that we are not talking about the purchase of daily vegetables or consumables here.
A motor vehicle is an asset (of depreciating value) which requires after-sales services and the expectation will be for the Sales People to at least play a part in it too.
What's the point in letting parties whom have no customers' interest at heart profit in our hard earned money when they provide sub-par after sales services?
Call me a fussy-pot or whatever you may, but I'm adamant that Sales and After-Sales Services should come hand-in-hand and at a certain acceptable professional level.
I apologise in advance if my statement above hurts any other parties whom are not directly involved in the matter.
QUOTE(wingchiew @ Jun 26 2013, 12:06 PM)
Thanks for the assurance.
I've always believed that good service are worth paying a premium price. If premium price is paid but good service is not delivered, then it is not worth it at all.
Well said my friend.
That is a principle which I believe in as well