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 -= MyForte - Naza Kia Forte Owners Club =- V18, Leaves You Speechless

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izputra
post Jun 26 2013, 12:58 PM

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QUOTE(lingleeyen @ Jun 26 2013, 12:13 PM)
My generalised opinion, there is no SC which will love your car like you do. They are not passionate on making your car a better one. They are just doing their 'work'. I have found one 3rd party servicing workshop (normal service, brake change, suspension change, brake hose, plugs, filters) which loves your car more than you do, but they can't do things like changing your gear box, overhaul your engines, change power window motors, etc.

I will go there for car health check every time after I service my car in Kia SC (for the warranty sake). After warranty ends, I will definitely be in this workshop for all servicing.
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I still send my car to SC though my warranty expired more than a year ago tongue.gif
zerohunter
post Jun 26 2013, 01:32 PM

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QUOTE(izputra @ Jun 26 2013, 12:58 PM)
I still send my car to SC though my warranty expired more than a year ago  tongue.gif
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Rich man tongue.gif
izputra
post Jun 26 2013, 01:39 PM

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QUOTE(zerohunter @ Jun 26 2013, 01:32 PM)
Rich man tongue.gif
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Thinking of going to outside workshop for the next 80k km major service whistling.gif
dethro
post Jun 26 2013, 02:30 PM

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My ride new kasut guys smile.gif

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lingleeyen
post Jun 26 2013, 02:43 PM

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QUOTE(dethro @ Jun 26 2013, 02:30 PM)
My ride new kasut guys smile.gif

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And the visor which supposed to be on my door tongue.gif
ivanlio
post Jun 26 2013, 02:58 PM

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Hi guys, a future owner of Forte 1.6sx here. I bought from Edwin after saw all the review in lyn.

Juz wanna ask, after u all sign the loan agreement, how long did u all waited until u get the car.

I signed my last Wednesday. Still waiting.

I did trade in my car and agree to do the body kit and tinting with him though.

But I called him up today and he said that even the registration number also dun have yet.


izputra
post Jun 26 2013, 03:05 PM

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New K3 priced at RM97k for the 1.6SX? Saw it on oto.my. Wondering the price for 2.0SX..read it in Paultan says that it will be priced at RM118k rolleyes.gif
lingleeyen
post Jun 26 2013, 03:12 PM

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QUOTE(ivanlio @ Jun 26 2013, 02:58 PM)
Hi guys, a future owner of Forte 1.6sx here. I bought from Edwin after saw all the review in lyn.

Juz wanna ask, after u all sign the loan agreement, how long did u all waited until u get the car.

I signed my last Wednesday. Still waiting.

I did trade in my car and agree to do the body kit and tinting with him though.

But I called him up today and he said that even the registration number also dun have yet.
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I can get my car in less than a week. He asked me to pick up my car after 5 or 6 days after I pay D/P, but I postponed to the 8th day because I was not free.
lingleeyen
post Jun 26 2013, 03:13 PM

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QUOTE(izputra @ Jun 26 2013, 03:05 PM)
New K3 priced at RM97k for the 1.6SX? Saw it on oto.my. Wondering the price for 2.0SX..read it in Paultan says that it will be priced at RM118k  rolleyes.gif
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So it is 20k extra for K3 2.0. Nasib baik cepat. Kalu tak, tak jadi la nak tukar kete.
izputra
post Jun 26 2013, 03:35 PM

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QUOTE(lingleeyen @ Jun 26 2013, 03:13 PM)
So it is 20k extra for K3 2.0. Nasib baik cepat. Kalu tak, tak jadi la nak tukar kete.
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Not sure yet bro..i just read it in the comment section, might be not true regarding the price for the 2.0SX. Just wait & see on this coming July 2nd, 2013
rompers
post Jun 26 2013, 04:49 PM

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QUOTE(lingleeyen @ Jun 26 2013, 12:13 PM)
My generalised opinion, there is no SC which will love your car like you do. They are not passionate on making your car a better one. They are just doing their 'work'. I have found one 3rd party servicing workshop (normal service, brake change, suspension change, brake hose, plugs, filters) which loves your car more than you do, but they can't do things like changing your gear box, overhaul your engines, change power window motors, etc.

I will go there for car health check every time after I service my car in Kia SC (for the warranty sake). After warranty ends, I will definitely be in this workshop for all servicing.
*
Bro, care to share which 3rd party workshop is this?
I'd like to go there too, if that's okay with you smile.gif

Pls PM me the details of this workshop, can?
Many thanks in advance.
zerohunter
post Jun 26 2013, 04:49 PM

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QUOTE(dethro @ Jun 26 2013, 02:30 PM)
My ride new kasut guys smile.gif

» Click to show Spoiler - click again to hide... «

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17" ? Nice
zerohunter
post Jun 26 2013, 04:51 PM

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QUOTE(rompers @ Jun 26 2013, 04:49 PM)
Bro, care to share which 3rd party workshop is this?
I'd like to go there too, if that's okay with you smile.gif

Pls PM me the details of this workshop, can?
Many thanks in advance.
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Let me guess, shop name start with S and it sells a lot of stiff rings
lingleeyen
post Jun 26 2013, 05:00 PM

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QUOTE(zerohunter @ Jun 26 2013, 04:51 PM)
Let me guess, shop name start with S and it sells a lot of stiff rings
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You are right. SM Motorsports in Alam Damai Cheras.
zerohunter
post Jun 26 2013, 05:02 PM

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QUOTE(lingleeyen @ Jun 26 2013, 05:00 PM)
You are right. SM Motorsports in Alam Damai Cheras.
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That's right tongue.gif
wingchiew
post Jun 26 2013, 05:07 PM

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QUOTE(lingleeyen @ Jun 26 2013, 05:00 PM)
You are right. SM Motorsports in Alam Damai Cheras.
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OHHH!!! Super near my place. Thanks!
zerohunter
post Jun 26 2013, 05:08 PM

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QUOTE(wingchiew @ Jun 26 2013, 05:07 PM)
OHHH!!! Super near my place. Thanks!
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Oh super nice for u
rompers
post Jun 26 2013, 05:11 PM

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QUOTE(darel_lee @ Jun 25 2013, 07:41 PM)
Agree with what you said. Actually on the same day,  I went to talk with Edwin (my SA), Edwin said "dun push the technician too much, they have limitation. U try to figure out the abnormal noise origin from where yourself, then let them know. He even recommend me to try other SC"
No one from AZ motor apologize to me in my case.

Btw, If I know where the abnormal sound come from, I no need to ask SC to check.

We chose to buy from YOU bcos we believe YOU provide good service. After we get the car, noticed the defect, YOU said no worry, just enjoy the car, any problems can come back to SC. When we go back SC, they treat us and our car so badly. Now, YOU said service is different department. If SC can't help, go other SC la. 

Haha, my feeling is YOU have earned the money, now the service is different. After sales service and before sales service are totally different.

Until now, I dun see AZ Motor respond to our post here.
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QUOTE(brainz07 @ Jun 25 2013, 08:29 PM)
I agree more..the tech just said "I cant hear the noise..It's normal"...izit bcoz their SC is next to hiway which make them deaf to hear the little noise..Then I drove my car with the tech to some small place to make the problems from my brake become clearer and even opened the window just to make them hear the sounds..so, why is the 1st thing they didnt open the window???

This is my exp with them for my 1st service 1k km..just to share with all of you..
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Based on the statements above, may I propose the motion to remove (either permanently or temporarily, depending on the anticipated response from AZ Master Motors representatives) the recommendation sticky from the first page of this Forum/Thread?

I know this may seem a little drastic, but I truly believe that any prospective buyers reading this thread shouldn't be misled.

I apologise to any affected parties, but I do hope that all interested parties can address this issue together ASAP and in an amicable manner.

And I stress once again that I'm not expecting or requesting for a World Class Service here, just a service which is of an acceptable and reasonable level and with some form of professional integrity. Otherwise, there's no point asking your existing customers to blow your trumpet and recommend your service to the rest of the public.

QUOTE(lingleeyen @ Jun 26 2013, 11:57 AM)
No worries. Sales wise, they are superb. I do not think any one said or complained anything about their sales.

You can always opt for another SC if you do not feel like going to them.
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Sorry bro. Again I'm not denying the fact that they are one of the best in terms of SALES.

However, pls remember that we are not talking about the purchase of daily vegetables or consumables here.

A motor vehicle is an asset (of depreciating value) which requires after-sales services and the expectation will be for the Sales People to at least play a part in it too.

What's the point in letting parties whom have no customers' interest at heart profit in our hard earned money when they provide sub-par after sales services?

Call me a fussy-pot or whatever you may, but I'm adamant that Sales and After-Sales Services should come hand-in-hand and at a certain acceptable professional level.

I apologise in advance if my statement above hurts any other parties whom are not directly involved in the matter.

QUOTE(wingchiew @ Jun 26 2013, 12:06 PM)
Thanks for the assurance.  thumbup.gif

I've always believed that good service are worth paying a premium price. If premium price is paid but good service is not delivered, then it is not worth it at all.
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Well said my friend.
That is a principle which I believe in as well thumbup.gif
esmond_SP
post Jun 26 2013, 05:14 PM

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QUOTE(rompers @ Jun 26 2013, 05:11 PM)
Based on the statements above, may I propose the motion to remove (either permanently or temporarily, depending on the anticipated response from AZ Master Motors representatives) the recommendation sticky from the first page of this Forum/Thread?

I know this may seem a little drastic, but I truly believe that any prospective buyers reading this thread shouldn't be misled.

I apologise to any affected parties, but I do hope that all interested parties can address this issue together ASAP and in an amicable manner.

And I stress once again that I'm not expecting or requesting for a World Class Service here, just a service which is of an acceptable and reasonable level and with some form of professional integrity. Otherwise, there's no point asking your existing customers to blow your trumpet and recommend your service to the rest of the public.
Sorry bro. Again I'm not denying the fact that they are one of the best in terms of SALES.

However, pls remember that we are not talking about the purchase of daily vegetables or consumables here.

A motor vehicle is an asset (of depreciating value) which requires after-sales services and the expectation will be for the Sales People to at least play a part in it too.

What's the point in letting parties whom have no customers' interest at heart profit in our hard earned money when they provide sub-par after sales services?

Call me a fussy-pot or whatever you may, but I'm adamant that Sales and After-Sales Services should come hand-in-hand and at a certain acceptable professional level.

I apologise in advance if my statement above hurts any other parties whom are not directly involved in the matter.
Well said my friend.
That is a principle which I believe in as well thumbup.gif
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agree with your comment... credibility is important..



lingleeyen
post Jun 26 2013, 05:44 PM

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QUOTE(rompers @ Jun 26 2013, 05:11 PM)
Based on the statements above, may I propose the motion to remove (either permanently or temporarily, depending on the anticipated response from AZ Master Motors representatives) the recommendation sticky from the first page of this Forum/Thread?

I know this may seem a little drastic, but I truly believe that any prospective buyers reading this thread shouldn't be misled.

I apologise to any affected parties, but I do hope that all interested parties can address this issue together ASAP and in an amicable manner.

And I stress once again that I'm not expecting or requesting for a World Class Service here, just a service which is of an acceptable and reasonable level and with some form of professional integrity. Otherwise, there's no point asking your existing customers to blow your trumpet and recommend your service to the rest of the public.

Sorry bro. Again I'm not denying the fact that they are one of the best in terms of SALES.

However, pls remember that we are not talking about the purchase of daily vegetables or consumables here.

A motor vehicle is an asset (of depreciating value) which requires after-sales services and the expectation will be for the Sales People to at least play a part in it too.

What's the point in letting parties whom have no customers' interest at heart profit in our hard earned money when they provide sub-par after sales services?

Call me a fussy-pot or whatever you may, but I'm adamant that Sales and After-Sales Services should come hand-in-hand and at a certain acceptable professional level.

I apologise in advance if my statement above hurts any other parties whom are not directly involved in the matter.
*
If we are not denying AZ'a ability in selling you the car, there is no need to take out the sticky on the first page IMHO. He does deliver your car without hassle. No one complained about his sales. Some of us somehow hate his SC but I still see people going there when I was there 3 times (for other purposes other than servicing). We could put on another sticky with dates on where to service our car, with our experience shared.

I personally see no benifit in this end to end service if what have been warned did not improve. Yes, he earned your comission because he is worth it. He delivers your car. On time. But if his SC sucked, I am not going there so that he can't earn my money from labour and parts (engine oil, ATF are all super marked up). If no one goes, his SC is going to lingkup.

I personally feels that if in one restaurant for example, the chicken is best of the rest, but his tofu and vege sucked, I am still going there for my chicken. I just don't order the tofu and vege.

If you have been warned, and you still go there for servicing because you believe in principle, then you are either very hard headed, plain dumb or forgotten that we have rights to choose. Complain kao kao and spread the words of the bad attittude in here so that every one can take note. That is what we are doing now. If this goes on without improvement/ rectification, his SC is going to close down, and by that time he only does sales. So by that time, are you still going to buy car from him?

Well, my personal opinion la hah...No offence. My principle too.

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