Any update/progress with the above?
I'm worried now because I'm one of the many customers of AZ Master Motors.

I do know that there are plenty of other SCs around for me to choose from, but as a customer and also a person of principles, I would much prefer some form of business continuity with the company/SA whom I bought my vehicle from.

Besides, as part of the promotion during the purchase of my vehicle, a 20% discount is provided for the first 2 Services @ AZ Master. I've so far used 1, with 1 more to go.

I've previously written a couple of comments in regards to my first 1K Service @ AZ Master 3S Center. Here's the link to the V17 Thread Page:

https://forum.lowyat.net/topic/2706564/+1180

I don't mean to dig up old issues here, but it seems that level of professional service from AZ Master has dropped(?). Too many new customers to handle? Or no time to layan old customers?

Can someone of authority from AZ Master 3S Service Center please come forward and provide some clarification?

PS - I know I may sound a little harsh with my words here, but pls understand the situation that I'm not a rich man and I don't change my vehicle every 1 or 2 years. It's a BIG investment/liability for me. Hence, I'd prefer if I could at least get some professional service from the people whom have earned a profit from my purchase and IS still earning because every time I service my car, I'm still paying them at a premium.

Additionally, the symbiotic relationship between a customer and SA/SC is a pretty complicated one.
If given a choice, I know some of the new car owners would prefer to have their cars serviced by non KIA 3S Centers (whom may provide a better and more professional service at a competitive price). This however is not possible, because NAZA KIA has tied the customers down with WARRANTY Terms & Conditions.
So you see the equation?
1) Customer buys car from SA (which has 3S Center).
2) SA promises the best and world-class service from his company to convince the customer and close the deal.
3) Due to the trusting/friendly relationship with the SA, customer opts to service vehicle at the same center and also recommends the SA to his friends.
4) SC Technicians provides unprofessional service through lackadaisical attitude.
4) Customer vehicle damaged/soiled/dirtied (regardless if minor or major).
5) Customer complains.
6) SA says customer is too choosy and fussy, forgetting that not everyone are millionaires whom buy cars like buying underwear.
7) Customer's friends experiences the same issue and now blames the Customer for misrepresentation and bad advice/recommendation.
8) Result? Customer = and ; Customer's friend = and ; SA/SC = Don't care as long as making a profit(?)

Sorry for the long winded post, I'm just really frustrated with people/companies making empty promises after I've parted with close to RM90K for a vehicle.

Agree with what you said. Actually on the same day,  I went to talk with Edwin (my SA), Edwin said "dun push the technician too much, they have limitation. U try to figure out the abnormal noise origin from where yourself, then let them know. He even recommend me to try other SC"
No one from AZ motor apologize to me in my case.

Btw, If I know where the abnormal sound come from, I no need to ask SC to check.

We chose to buy from YOU bcos we believe YOU provide good service. After we get the car, noticed the defect, YOU said no worry, just enjoy the car, any problems can come back to SC. When we go back SC, they treat us and our car so badly. Now, YOU said service is different department. If SC can't help, go other SC la. 

Haha, my feeling is YOU have earned the money, now the service is different. After sales service and before sales service are totally different.

Until now, I dun see AZ Motor respond to our post here.

would like to ask something... i saw this link http://mydreamscar.blogspot.com/2013/03/new-forte-drl.html

The forte inside got build in DRL...but i went to my hometown (Batu Pahat) showroom. The car dont have.. is it a standard feature for every new Forte?

all the stock after march 2013 should have the DRL, those u see in showroom are old stock

I am applying loan now. So, if the car they give me dont have DRL, i can say dont want?

Yes, as long as the loan agreement is not signed

Hi, my forte are for sale.

2.0sx year 2011, 6 speed. Please refer to link below

https://forum.lowyat.net/index.php?act=ST&f=11&t=2860813
Thanks

Hi, my forte are for sale.

2.0sx year 2011, 6 speed. Please refer to link below

https://forum.lowyat.net/index.php?act=ST&f=11&t=2860813
Thanks

Agree with what you said. Actually on the same day,  I went to talk with Edwin (my SA), Edwin said "dun push the technician too much, they have limitation. U try to figure out the abnormal noise origin from where yourself, then let them know. He even recommend me to try other SC"
No one from AZ motor apologize to me in my case.

Btw, If I know where the abnormal sound come from, I no need to ask SC to check.

We chose to buy from YOU bcos we believe YOU provide good service. After we get the car, noticed the defect, YOU said no worry, just enjoy the car, any problems can come back to SC. When we go back SC, they treat us and our car so badly. Now, YOU said service is different department. If SC can't help, go other SC la. 

Haha, my feeling is YOU have earned the money, now the service is different. After sales service and before sales service are totally different.

Until now, I dun see AZ Motor respond to our post here.

I agree more..the tech just said "I cant hear the noise..It's normal"...izit bcoz their SC is next to hiway which make them deaf to hear the little noise..Then I drove my car with the tech to some small place to make the problems from my brake become clearer and even opened the window just to make them hear the sounds..so, why is the 1st thing they didnt open the window???

This is my exp with them for my 1st service 1k km..just to share with all of you..

Should I be worried? I've just placed a booking with AZ Motors recently for a 1.6SX. Am I obliged to come back for this service centre that I bought from, or I can opt to go for others?

Hi guys my 1.6sx due next week from AZ. A few questions..

1. Should i opt for raytech safety 4mil rm700 after disc? Or should i get other brand tinted value rm700 max?

2. Feel the 17" setup very harsh ride, most prolly will be changing to 16" with thicker series tyres. Where can i trade in with good value if say i take out the 17" setup with no mileage.

3. For 16" setup, any tyres n rim combination suggestions? Tq

No worries. Sales wise, they are superb. I do not think any one said or complained anything about their sales.

You can always opt for another SC if you do not feel like going to them.

Thanks for the assurance. 

I've always believed that good service are worth paying a premium price. If premium price is paid but good service is not delivered, then it is not worth it at all.