Based on the statements above, may I propose the motion to remove (either permanently or temporarily, depending on the anticipated response from AZ Master Motors representatives) the recommendation sticky from the first page of this Forum/Thread?

I know this may seem a little drastic, but I truly believe that any prospective buyers reading this thread shouldn't be misled.

I apologise to any affected parties, but I do hope that all interested parties can address this issue together ASAP and in an amicable manner.

And I stress once again that I'm not expecting or requesting for a World Class Service here, just a service which is of an acceptable and reasonable level and with some form of professional integrity. Otherwise, there's no point asking your existing customers to blow your trumpet and recommend your service to the rest of the public.
Sorry bro. Again I'm not denying the fact that they are one of the best in terms of SALES.

However, pls remember that we are not talking about the purchase of daily vegetables or consumables here.

A motor vehicle is an asset (of depreciating value) which requires after-sales services and the expectation will be for the Sales People to at least play a part in it too.

What's the point in letting parties whom have no customers' interest at heart profit in our hard earned money when they provide sub-par after sales services?

Call me a fussy-pot or whatever you may, but I'm adamant that Sales and After-Sales Services should come hand-in-hand and at a certain acceptable professional level.

I apologise in advance if my statement above hurts any other parties whom are not directly involved in the matter.
Well said my friend.
That is a principle which I believe in as well

Bro, I don't understand, why do you judge us before listening to our side of the story? Yes, it to took us a while to respond and initially, we felt we did not want to respond to the post because we have already done the explanation directly and personally to the customer.

The "problem" that had occurred is wind cutting noise, that is something very subjective. It is not like the SC refuse to do something that it CAN do but NOT willing to do, to save itself from the trouble and cost.... Had it been something clear cut like a dead battery, malfunction electronics, which is within the warranty coverage and the SC refuse to do, yes that I think the SC deserves all the criticism you can level at it.

I am not claiming our SC is perfect and without any weaknesses. For example, we have heeded some comments regarding the cleanliness of the car seat while performing the servicing, we have since used plastic covers to prevent any grease/oil staining the seat fabric.

Please do not judge the SC as though they couldn't be bother with a complaint. They did what they could to address the perceive issue but it was a wind cutting noise, that happen for all Forte. The degree of the noise may vary from car to car, but is it necessary to be deemed as a defect?

the new k3 looks like very good