Jun 26 2013, 06:10 PM
QUOTE(lingleeyen @ Jun 26 2013, 05:44 PM)
If we are not denying AZ'a ability in selling you the car, there is no need to take out the sticky on the first page IMHO. He does deliver your car without hassle. No one complained about his sales. Some of us somehow hate his SC but I still see people going there when I was there 3 times (for other purposes other than servicing). We could put on another sticky with dates on where to service our car, with our experience shared.
I personally see no benifit in this end to end service if what have been warned did not improve. Yes, he earned your comission because he is worth it. He delivers your car. On time. But if his SC sucked, I am not going there so that he can't earn my money from labour and parts (engine oil, ATF are all super marked up). If no one goes, his SC is going to lingkup.
I personally feels that if in one restaurant for example, the chicken is best of the rest, but his tofu and vege sucked, I am still going there for my chicken. I just don't order the tofu and vege.
If you have been warned, and you still go there for servicing because you believe in principle, then you are either very hard headed, plain dumb or forgotten that we have rights to choose. Complain kao kao and spread the words of the bad attittude in here so that every one can take note. That is what we are doing now. If this goes on without improvement/ rectification, his SC is going to close down, and by that time he only does sales. So by that time, are you still going to buy car from him?
Well, my personal opinion la hah...No offence. My principle too.
This is what I see in other perspective (humbly) .I personally see no benifit in this end to end service if what have been warned did not improve. Yes, he earned your comission because he is worth it. He delivers your car. On time. But if his SC sucked, I am not going there so that he can't earn my money from labour and parts (engine oil, ATF are all super marked up). If no one goes, his SC is going to lingkup.
I personally feels that if in one restaurant for example, the chicken is best of the rest, but his tofu and vege sucked, I am still going there for my chicken. I just don't order the tofu and vege.
If you have been warned, and you still go there for servicing because you believe in principle, then you are either very hard headed, plain dumb or forgotten that we have rights to choose. Complain kao kao and spread the words of the bad attittude in here so that every one can take note. That is what we are doing now. If this goes on without improvement/ rectification, his SC is going to close down, and by that time he only does sales. So by that time, are you still going to buy car from him?
Well, my personal opinion la hah...No offence. My principle too.
I do agree with your principle too.
In my daily work sometimes (rather most of the time) I'll have to inform others (customer) that not everything is covered under the job/position scope that would lead to bad remarks/services/qualities.
Imagine if a SC can meet all your issues and resolved it, then what is the meaning of a car manufacturer? Design problematic cars? Not only to say if the parts are not well built to design/specification, would you spoil a brand because of it?
Apart of our cars are CKD, we have to understand that not everything will be perfect.
I would definitely agree with having principles is not wrong or entirely right but still we have to give and take.
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LOL'ed at the Chicken, ToFu and Vege story, but you have made an extremely good point here.
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