Any update/progress with the above?
I'm worried now because I'm one of the many customers of AZ Master Motors.

I do know that there are plenty of other SCs around for me to choose from, but as a customer and also a person of principles, I would much prefer some form of business continuity with the company/SA whom I bought my vehicle from.

Besides, as part of the promotion during the purchase of my vehicle, a 20% discount is provided for the first 2 Services @ AZ Master. I've so far used 1, with 1 more to go.

I've previously written a couple of comments in regards to my first 1K Service @ AZ Master 3S Center. Here's the link to the V17 Thread Page:

https://forum.lowyat.net/topic/2706564/+1180

I don't mean to dig up old issues here, but it seems that level of professional service from AZ Master has dropped(?). Too many new customers to handle? Or no time to layan old customers?

Can someone of authority from AZ Master 3S Service Center please come forward and provide some clarification?

PS - I know I may sound a little harsh with my words here, but pls understand the situation that I'm not a rich man and I don't change my vehicle every 1 or 2 years. It's a BIG investment/liability for me. Hence, I'd prefer if I could at least get some professional service from the people whom have earned a profit from my purchase and IS still earning because every time I service my car, I'm still paying them at a premium.

Additionally, the symbiotic relationship between a customer and SA/SC is a pretty complicated one.
If given a choice, I know some of the new car owners would prefer to have their cars serviced by non KIA 3S Centers (whom may provide a better and more professional service at a competitive price). This however is not possible, because NAZA KIA has tied the customers down with WARRANTY Terms & Conditions.
So you see the equation?
1) Customer buys car from SA (which has 3S Center).
2) SA promises the best and world-class service from his company to convince the customer and close the deal.
3) Due to the trusting/friendly relationship with the SA, customer opts to service vehicle at the same center and also recommends the SA to his friends.
4) SC Technicians provides unprofessional service through lackadaisical attitude.
4) Customer vehicle damaged/soiled/dirtied (regardless if minor or major).
5) Customer complains.
6) SA says customer is too choosy and fussy, forgetting that not everyone are millionaires whom buy cars like buying underwear.
7) Customer's friends experiences the same issue and now blames the Customer for misrepresentation and bad advice/recommendation.
8) Result? Customer = and ; Customer's friend = and ; SA/SC = Don't care as long as making a profit(?)

Sorry for the long winded post, I'm just really frustrated with people/companies making empty promises after I've parted with close to RM90K for a vehicle.

Dear Darel,

On this issue regarding the wind noise, I have talked to the SC, and they have given me their input regarding your complaint.

First and foremost, we need to understand that wind noise is something quite subjective and not easily quantifiable, hence it leads to some subjective judgement as to whether it is normal or abnormal. Some level of wind noise is inevitable, especially when the car is driven at high speed. It is quite different from other defects, such as the fogging up of the head lamp, or misalignment of the wheels which technically should not exist at all and easily detectable.

The SC usually try to solve a complaint within their ability, knowledge and experience. In this case, we note that you have even changed the rubber weather strip earlier at another SC, but the "perceive" issue did not go away. Based on the mechanic's observation, and after doing the high speed drive, he has concluded that this is normal wind cutting noise for Forte and has communicated the information to the front-line desk person who had told you the same.

I know there is no way to convince you to agree that this is normal wind cutting noise, which is quite subjective and arguable, as reasoned earlier. The next step therefore, is to take this matter to the Naza technical department to probe and investigate this issue further to determine if this is construed as a defect, and if so, what are the actions need to be taken.

The AZ World Car SC had done what it could and should have done based on SOP. The mechanic showed empathy and attended to your complaint to try to understand the situation, including exploring ways to minimize any wind noise intrusion. They did not brush off the problem at an instance, but took time to investigate. However, the outcome is not what you had wished for.

Having said that, EVEN IF ( I repeat, even if) this is indeed deem a DEFECT, and the SC does not have a solution in hand, despite trying its best, is it fair to brand them as the "WORST?" Is it a Hero or Zero sum up game?