SUPER BAD experience with AZ Motor Seri Kembangan Service Center.
!!! the WORST service center and staff !!!!!

Bought a new Forte 2.0 from Kia AZ Motor Seri Kembangan in early 2013. Good experience with Mr.Edwin Loh. Fast approval and helpful SA.
However, since the day-1 i got my car, i noticed there is abnormal wind blowing noise on my front passenger door (when my speed is above 90km/j ) without door visor.

I went back to Kia AZ Motor Seri Kembangan for service during first 1000km, the mechanics claimed cannot detect the noise.

However, the noise still persistent and getting louder, anyone who sit in my car also noticed it. People keep asking me " why your brand new car got such a loud wind noise ?? "

Yesterday i went back to Kia AZ Motor Seri Kembangan requested to check for the abnormal wind noise sound again 1. After waited, the mechanic told me there was no wind noise. I insisted to test drive together with him again.

After second test drive with the mechanic, finally he noticed the noise and agreed that it is abnormal. He tried his best to detect the source of the noise and repaired it for me, however he failed to do so.

After waited for 4 hours, the lady at service counter (Named ?? Syasya) told me that it is a normal wind noise, nothing abnormal, nothing need to be repaired. I tried argue with this lady, told her that the mechanic also noticed the abnormal noise. This lady who does not sit in my car or involve in the repair of my car has now became the person explained to me and insisted my car is normal.

i feel totally hopeless and helpless. I am so disappointed with the service at AZ Motor (which i thought should be one of the Best). I chose to buy my car there (130km away from my house) because it is highly recommended at this forum. But turn out, ??? Just because they cannot fix it, they denied there is a problem

What can i do now????

Many of us bought our lovely Forte at Seri Kembangan AZ Motor and service there, so just to share with you what has happened to me.
i will NEVER go to AZ Motor Seri Kembangan for Service !!!!
i will not let mechanic with such attitude to touch my car, do not want to risk my life driving a car serviced by such people.

Any update/progress with the above?
I'm worried now because I'm one of the many customers of AZ Master Motors.

I do know that there are plenty of other SCs around for me to choose from, but as a customer and also a person of principles, I would much prefer some form of business continuity with the company/SA whom I bought my vehicle from.

Besides, as part of the promotion during the purchase of my vehicle, a 20% discount is provided for the first 2 Services @ AZ Master. I've so far used 1, with 1 more to go.

I've previously written a couple of comments in regards to my first 1K Service @ AZ Master 3S Center. Here's the link to the V17 Thread Page:

https://forum.lowyat.net/topic/2706564/+1180

I don't mean to dig up old issues here, but it seems that level of professional service from AZ Master has dropped(?). Too many new customers to handle? Or no time to layan old customers?

Can someone of authority from AZ Master 3S Service Center please come forward and provide some clarification?

PS - I know I may sound a little harsh with my words here, but pls understand the situation that I'm not a rich man and I don't change my vehicle every 1 or 2 years. It's a BIG investment/liability for me. Hence, I'd prefer if I could at least get some professional service from the people whom have earned a profit from my purchase and IS still earning because every time I service my car, I'm still paying them at a premium.

Additionally, the symbiotic relationship between a customer and SA/SC is a pretty complicated one.
If given a choice, I know some of the new car owners would prefer to have their cars serviced by non KIA 3S Centers (whom may provide a better and more professional service at a competitive price). This however is not possible, because NAZA KIA has tied the customers down with WARRANTY Terms & Conditions.
So you see the equation?
1) Customer buys car from SA (which has 3S Center).
2) SA promises the best and world-class service from his company to convince the customer and close the deal.
3) Due to the trusting/friendly relationship with the SA, customer opts to service vehicle at the same center and also recommends the SA to his friends.
4) SC Technicians provides unprofessional service through lackadaisical attitude.
4) Customer vehicle damaged/soiled/dirtied (regardless if minor or major).
5) Customer complains.
6) SA says customer is too choosy and fussy, forgetting that not everyone are millionaires whom buy cars like buying underwear.
7) Customer's friends experiences the same issue and now blames the Customer for misrepresentation and bad advice/recommendation.
8) Result? Customer = and ; Customer's friend = and ; SA/SC = Don't care as long as making a profit(?)

Sorry for the long winded post, I'm just really frustrated with people/companies making empty promises after I've parted with close to RM90K for a vehicle.