Think 10 times if you want to buy furniture from Vonza Sdn Bhd / Decor Point Sdn Bhd!

When you want to arrange for delivery, they ask you to call their rude logistics department
When the item delivered, it is claimed 100% export quality but the dining table turned out has long scratch lines, and the chairs are all assembled at your house by unskilled foreign worker. Worse still the chair legs comes with different lengths and colors and the worker gave up after fixing up few chairs that all are unbalance and shaky.
When you try to call the sales to deal with the issue, they push you around to call several showrooms/departments and you will need some luck before somebody finally willing to listen to your problem.

When you go to see the Managing Director at their showroom to express your dissatisfaction and exercise your CONSUMER RIGHTS to ask for Refund, they said their product 100% quality and insist you can ONLY Exchange, NO REFUND.

But the fact that the Trade ministry already announced Nov 2012 that all purchases if it is for domestic use, as mentioned here:
http://www.malaysiandigest.com/news/36-local2/162971-no-refund-disclaimers-by-traders-merchants-unethical-ismail-sabri.html

Consumers have the right to be compensated for items or services which do not meet the guarantee given, including in business premises which display 'No Exchange' or 'No Refund' notices.

When you lodge a complain to the Consumer Tribunal, the 'super efficient' company denies they received letter from the authority to attend hearing but their staff actually signed back the registered mail.

When they are issued a COURT ORDER, yes a COURT ORDER to refund the full amount, they deny it, and only tell you they will refund but offset this fee that fee, and Not according to COURT ORDER.

When you lodge a complaint to summon them they finally agree to pay but play tricks to say they send letter to bank to refund to your credit card (but refused to issue a refund cheque). After 20+ days still no refund was made…

If you do not want to go down the path I went through think think think 10x before you want to sign a purchase form with such a merchant.
They are totally abusing the rights for a consumer, by collecting your money for 5 months and you don't get to use your furniture a day and you have to go the authorities 3 times to lodge complaint. They just sit back and let you shout and continue to get other innocent buyers to be their next target.

Share with all your friends and families, we are the CONSUMER, we need to know our RIGHTS, and use it appropriately. Don't be afraid of problem, if you happen to run into one.

We need more awareness to attain better level of CONSUMER RIGHTS!

where is this idiot furniture shop?

Ya our consumer rights actually don't have consumer rights at all. Our consumer tribunal and courts are of no use. Therefore all these idiots know and taking advantage. I was thinking of going tribunal regarding my door frm Kim Door but after hearing and reading all this feedback and experience consumer still loose. I just say to myself lets do charity and donate the RM300+ to those poor people at Kim door. They might not have money to buy food.

Pic and proof will be better

O..... I have purchased few times with this shop and no problem so far. Btw they are big, not stand alone type of retailer

hey...actually Vonza gallery and Vonza Decor point are different although they carry the name Vonza...

I bought mattress and bed set from Vonza Decor point during one of the exhibition. I also have to call the delivery department (the number at the back of the envelope). Service was good, no rude person or anything..I paid teh balance at Decor Point along LDP (use credit card can collect points, just in case delivery guy come and machine rosak)

BUT I bought sofa, coffee table and got free chair from Vonza gallery...I can agree with you, service damn terrible....they said to ask for delivery 3 weeks before I need them. I called them and they said so near to CNY have to wait for 1 mth for delivery (meaning 1 week after CNY). So I said ok.

Then 3 days before delivery date, I called them to confirm because no one called me. I can tell the lady totally forgotten from the conversation; she couldn't find my order and have no collection of an arrangement for my delivery for that particular week. At first she said, we did not make an arrangement! Then she said cannot find the order chit. I was so mad and gave her a piece of my mind.

Then she called me back and said they can't delivery because apparently the factory ran out of the fabric that I wanted for my sofa and did not inform her AND she said have to wait another 3WEEKS; Which is the same amount of duration for a new delivery.

So I know she totally forgotten to make the arrangement with the factory on her side.

THEN, 1 day before delivery, her staff called me and said the leisure chair that I ordered in red is OUT OF STOCK. What the fish!! He asked me to that the one in white which is the one that have in their gallery. Bloody Hell! He said if i insisted in the RED one, he needs to order and I need to wait 3 MONTHS! Crazy or what?! I think he just wants me to take the white one. I told him, that leisure chair is not urgent and I will wait.

On the day of delivery....guess what?! they send me the WRONG coffee table...Wrong shape and wrong colour and when they delivery man installed the table, the drawers were full of scratches because the roller for drawers weren't installed correctly and brushes over the table top..

I called them and told them that they send me the wrong table...wrong shape and colour. That bloody lady said it is what is written in their order. I told her I don't bloody care what code she wrote on the order but this is not the table that I ordered and I send her a picture of the table that I ordered.

She called me back and said that table has been discontinued and wanted me to take the the table design that they sent (but new one) when the table I ordered was much more expensive.

And she has the chic to ask me to PAY FIRST! I told her NO. And she send me a photo of the table that I originally ordered but of a different colour..also white (I think white don't sell so well, because that table was a display unit as well, same with the leisure chair).

Then I said, I'll reject everything..she can take everything back and I want full refund...Then they ask me to go to their showroom and pick a new coffee table that we like...eventually I pick another square one but RM100 more but we didnt top up..and she also said that leisure chair in red..don't have to wait 3 mths...ask to collect mid of this mth...and the coffee table...she said can deliver on the same day but 7pm since lorry driver is in puchong..

I thought they changed..but lo and behold, 6+pm, they called back said raining and lorry has no Canvas to cover. Dumbfounded, we threaten to call consumer association. Then they ask lorry driver to call us..driver said still in damansara and already very late, said to deliver next morning (But I need to go out in the morning). And yell at us saying that we are so inconsiderate 'hari in beli, hari ini mau deliver' Bloody hell, I beli berbulan bulan lepas! Then we called the Vonza lady again, she said very late and will talk to lorry driver...She ask lorry driver to call us back instead..

In my opinion, Vonza Gallery is not worth it..no doubt sofa quality was good and nice, but service just killed the business.

BTW, this is Vonza Gallery in Bukit Tinggi Klang

I had some issue with casarano too.

Hi Craftsnknots , can post the name of the lady in Vonza Gallery for the benefit of fellow forumeres? She may have moved to another furniture shop so we can take note.

She wont move la...she's the boss of this unit....anyway, I just want to highlight that vonza decor point and vonza gallery are ran by different management

BTW, which branch did u buy from?

Diffiuclt to memorise a small different between this 2. Just put 1 lumsum to memory this vonza be ban. Since is it same company but different management. Blame it on the lady boss.

Because I buy from Decor point Vonza good experience with the bedset and mattress and very bad experience with Vonza gallery in klang I think my comment only credible for this two outlet ma..

Anyway, her name is May Siow. Can See her face from here: http://judychow.blogspot.com/2008/01/vonza...g-ceremony.html

Very good service when you were buying...but after that different service already

I just bought a custom made cabinet from Podez Gallery Sdn Bhd...any relations with this Vonza? From what I gather, a lot of these furniture shops are all linked, maybe under the same bosses... Just like the phone retailers in Sg Wang, many booths but same bosses... don't buy from booth A, go to booth B, without realising, also same boss, but just different name..

Dunno Podez..never hear before...

I had same terrible bad experience on Victoria Gallery @ Serdang Raya, The sales man promise get us real marble for dinning table and select the outlook from leaflet, and we did insists we are not accepting Man made Marble/Artificial Stone for our dinning table.
Down payment had been paid RM500, the cost is about 3k plus include 6 chairs.
Once stock arrive is man made marble dinning table, and few scratches. We ask for return, then this man director of the company talk to us. I don't want name it out(google facebook your self), he refuse to refund the deposit and insists that we must take the table and payment. He said "he is not the sales man who sale the thing, the sales man now resign. You must pay the item and we can't refund you the deposit."
We learn our painful lesson the company swallow our RM500 and we only get 4 cheap dinning chair where now put in the store room.

Hey,

My wife just came across your thread and she was talking to me about it over breakfast. And your experience got me thinking about the same SHITTY experience I got at the end of last year with this Lady Boss/Vonza/Decor Point/Deep Living etc. Point is the said Lady Boss micro manages all these companies and dealings. She is not a pleasant person to deal with and to be honest, I don't know how she managed to expand her business until today. Moreover, the quality and design of the products are rubbish - but possibly coz of One price, One product?

The story goes...

Couple of 'Perfect Livin' expos ago, we were looking for some home reno items and we came across Vonza's sofas. If you compared their sofas with the other suppliers @ Perfect Livin, I would say their sofas would appear as decent. At that time, the only sofas I've really explored were the ones from the suppliers at the expo coz I haven't had the time to visit other shops. My wife thought the L shape sofa was decent for its price.

Few expos later, it was time to buy our sofa so we visited the expo yet again and this time, without exploring further, I paid a deposit of 50% for the sofa because I had thought that my wife was happy with the sofa. She thought I liked it, and I thought she liked it...
At this point in time, we hadn't decided on the color nor size so the deposit was to merely lockdown the expo discounts.

After some research, we realised that their sofa's fabric were fire retardant and most fire retardant sofas will have to be treated with chemicals that could cause cancer. Not feeling comfortable, we went to their showroom to try the sofa again to see if we would go with the leather alternative. Soon realised that the sofa isn't actually as comfortable as I'd like it to be and the leather alternative looked and felt simply awful.

We decided to cancel our order and to be fair, I respect the fact that the deposit is non refundable. Again, nobody told us that the deposit was non refundable coz on the day of the expo, the parttime sales person and even the lady boss said we could change to anything else (ie mattress etc) at their shop if we wanted to.
Nobody specified clearly that the deposit is non refundable - but i blame myself for this because I should have read the back of their receipt for the terms and conditions before signing it.

Nevermind that. So we went to their Puchong HQ to discuss our intention to change for something else in the shop. They tried their best to convince us that the fabric used for their sofas were not fire retardant (that was a lie because it is clearly stated in the Spec sheet for the Acacia fabric).
At this point in time, nothing in their shop seemed decent and met my requirements. I decided to change it to a bed + mattress for our guest room since we already bought our mattress from somewhere else. The staff couldn't make any decisions so they had to call the lady boss and we had to argue several times over the phone (many times she just put the phone down when she felt she was uncomfortable). In the end, she allowed us to change to an Englander mattress because I suspect the margins are better as compared to the King Koil ones. Almost giving up, I agreed with that and they wrote me a new receipt to change the deposit to the mattress. The manager at the Puchong HQ was actually quite helpful and we appreciate that he tried to help us negotiate a deal knowing that the lady boss is very cunning.

I left the showroom and later that afternoon, the lady boss called me. She insisted that she had paid the commission to the sales person for the sofa BUT that isn't really my problem is it...all i did was paid for the deposit to lock down the discounts at their shop (strange idea i know after thinking bout it). Usually I let my wife do the negotiations etc. BUT this time I was boiling and I yelled at her for not keeping her words. After all the trouble I went through, I was almost thinking the 2k isn't worth all this trouble. I gave her 2 options: 1) Honour her words and deliver the mattress as per receipt 2) I go to the consumer court if the mattress isn't delivered on the agreed date as per receipt and get whatever I can even if it is RM 1 after all the admin fees whatsoever.

She hung up the phone after that and I didn't want to call her back. I waited for the week of the delivery and someone called me to tell me that the mattress isn't in stock (Nice try..). I said I would give them few more days to obtain the stock and then have it sent to me at a time convenient to myself. They delayed the delivery again a few days later but eventually, they came and installed the bed. After some horror stories I've read about their bad installations, I watched their crew very closely in case of any damages etc. Fortunately, the crew sent was quite polite and careful. They even told me that their lady boss was a nice woman. I told them my story and they said it could have been a miscommunication - I really wonder what these guys are thinking. If their boss would treat their customers like that, what more the employees?

Once they left, I told myself NEVER EVER to buy from any of their shops and affiliates whatsoever...ABSOLUTE NIGHTMARE...
I was fortunate enough to get something for what I've paid BUT this is simply not what I would expect.

I hope with this thread, more people would be aware of such clowns and be very careful where they spend their money.

Is her name May Siow too? Same person I dealt with in that link I provided? She manages the store in PJ too..not sure about Puchong

Sorry... the name of the lady boss or the sales person during homedec or the 'better' store manager whom helped us a little?

OMG..
i just saw this post..
i bought 7k worth of bed and mattress from them during a expo in Seremban last month and plan to only have the purchases delivered end of July or Aug..

i can't imagine what will happen by then seriously...

This post has been edited by melz84: Jun 19 2013, 05:46 PM

Alamak! I bought 6k worth of bed and mattress..delivery will be another 3-4 months.
Start worrying already.....

This post has been edited by maxxon: Jun 20 2013, 01:32 AM

I just checked the receipt...it is from Decor Point.
Keeping fingers crossed..

Wow, go through so many process. I straight go to the boss and ask, 'you want to refund or not?' YES or NO I get the answer and I know what to do next.

Thank god for lowyat forum. Was this close to paying deposit for L-shape sofa till I google their company name.

oh no, now I am worry, I just bought a sofa set from them at MF3 fair.. ish...

now I am worry for the delivery...

btw, saw this:

http://www.malaysia.com/directory/retail-a...hd._208691.html

-Wrong post-

This post has been edited by mbax: Oct 9 2013, 11:54 PM

HI Everyone... I just had a nightmare with Vonza, the director Lucy is totally not profesional, really sounds like auntie selling things at market... I ordered 5k sofa in Home Decor 1.5 years ago (full payment via credit card!), not only the sofa was delivered wrongly, we ordered for 2+1+1 + side sofa, it came 2+2+side, and the sofa has 1 stretch line, visible if you look carefully.... the FOC table, which is one of the reason we bought this set, is suppose to be a cheerful and colorful steel stable and it is robust... they simply replace it with a coffee table that i dislike... After they took back one of the 2 seater (that is suppose to be 1+1), no updates whatsoever when i can get my complete set.. i keep calling and following up, until i got so pissed off and asked to talk to their manager, and i was referred to Lucy...This is in June or early July..

Lucy admitted that she does not know which coffee table that i was offered during the fair since it is not stated in the receipt, I asked her to check back the record what they displayed at the Home Decor fair.. it took her weeks until she figure out which set, but told me that model was obsolete... By then, i already start researching over the net to find any complaints for Vonza, and i was skeptical of accepting a replacement (she offered to give better one), since i read their coffee table is of poor quality... I asked for a refund of RM500, which she refuse to give, and in the end, after many weeks of delay, she said she found and can deliver the coffee table that i want.. but no call to updates when delivery will be made.. last week we finally receive the call...

Today, she delivered my sofa set by sending over the 2+1+1, but the color is slightly different than the one delivered to us earlier, my husband decided not to pursue further because today is already Oct... they did not send me the coffee table i want, but looking at the quality, my husband feel that the one they sent is acceptable, so he doesn't want to complaint further, he just want to end this nightmare..

Guess what? Just now the foreigner worker called up and tell us they send the wrong table to us, and wants to collect the table, i am swearing and my better tempered husband, got so pissed off and called Lucy... She does not even sound apologetic, in fact she is yelling to her workers while my husband is still on the line... she has a very irritating habit of not addressing the issue with solution and follow up, and just hang up!

GUYS! Dont buy anything from Vonza.. I am not giving back the table, either she gave me full refund and i return whole set, otherwise, I am holding to this table... I dont want to hear any other proposal from Vonza again!

they called, want to take back the coffee table start to sound like begging but the sound not sincere at all! Lucy (the old lady that call) threaten to make police report and i dare her to go ahead, see you in court!

Thanks for the head up.... Sure will blacklist that name.....

Thanks for the post ups! Almost pay a deposit to Vonza. Now gonna think twice.

Ah.. We like Acacia fabrics as well.. now know that it is fire retardant, we may need to choose other types.

This post has been edited by id3d: Oct 18 2013, 03:08 PM

It's already October, have you gotten your furniture from this company yet? How it turn out?

jia lat..

support you...
wheres this shop?

I just found out that Deep Living is under them as well. Mati lo ...

This reminded me of bad experience on the items purchased from this Decor Point sb ( Vonza is the brand).
3 years ago, bought an L shape "full" genuine leather sofa & a bed frame.

The lady boss, Lucy Wong is running the whole business and she handles almost everything, especially price bargaining.

The L shape sofa was supposed to be full leather, meaning all pieces are the 100% genuine leather. It was until recently that we discovered that the back of the sofa obviously was made from PU ( You can feel the difference by pressing hard at one point to see the grain).

On the other hand, the entire "skin" of the bed frame which was made of leather bond has peeled off after just 3 years of ownership. I was informed many sofa and bed manufacturers got the same issue with this peeling off kind of leather bond.

Personally, I don't recommend them. How I wish if we can blacklist such irresponsible businesses from major exhibitions like Homedec, Perfect Living etc.

My sofa has arrived earlier ! Surprisingly their delivery and services is good and I'm very satisfied. . I'm talking about Deep Living not Vonza, eventhough both are sister's company

This post has been edited by pookiefoof: Nov 18 2013, 02:35 PM

Deep Living is doing fair at Tropicana City mall now...how related is this company to Vonza etc? besides bad service frm lucy wong, do you know if their quality is alright?

saw Deep Living promoting their acasia sofa, with booklet saying its chemical free, non cancer causing..

anyone experience with acasia or deep living?

Thanks everyone for sharing their horror experience with dishonest vendor

do we have a consolidated thread or post here for people to share their bad exp, to create awareness?

Walao..... definitely will boycott all this places. Thanks for sharing.

wah... so many bad story on them ah? today almost place down my deposit for RS4S sofa sets... i like their design... but now after looking at these post and review... i thinking back should i commit...hmmm

My advice and this has worked for me very well:-

1) Don't pay in cash for large purchases!
2) Pay only a booking deposit!
3) Don't pay full amount for delivery months ahead!
4) If have to pay the full amount, delivery must be within 1-2 weeks time!
5) Get everything in writing including promises and freebies etc!
6) Take pictures lots of pictures, of items purchased!

----------------------------------------------------------------------------

1) If paid with CC esp with Citibank raise a payment dispute and halt payment to the vendor.
2) Where possible deposit a small amount and not risk the entire amount.
3) When it comes to raising a dispute the sooner it's reported the better. Old cases are hard to trace for everyone including buyers, vendors and payment companies!
4) The faster vendors deliver the better, only a small window for buyers to raise a payment dispute with CC companies. Make sure the delivery date is written, black and white on invoice!
5) Documented proof is important, helps builds a case against vendor etc.
6) Picture says a thousand words and it's documented proof if product delivered is significantly different from purchases.

I am a regular customer of vonza and decor. I am an interior designer so I always go to their places to help my client to buy furniture's or for my own projects. I can say their service is quite Good in overall.
I can admit that sometimes, I did encountered some problems or mistakes they makes. But they did settled for me in very short of times. I could understand that not everyone will do perfect things, but at least they can solve my problems. Their delivery some times were not punctured, so at that time, I am frustrated. But some times, when I think back, some times, Klang valley's traffic is always unpredictable. So as long as they can deliver to me and inform me they will be late, I will be fine.
To be honest, as a designer, I always go to different places to buy furniture. I went to Lorenzo, Rozel, Ikea, Milano house & etc. Most of the company got hell lots of different problems too. Like lorenzo, they always advertised with very cheap sales but not all were true. When you reached there, they will say finished la, sample sets la...Blar Blar Blar. .I ken's furniture quality are bad! But one thing I can assured that their Sofa's quality are Good. So far I have no problems at all. Especially with Acacia fabric. Most of my customer were happy with their products so far.
But I don't really know about Vonza Gallery. But I reckoned they are under the same umbrella.
Yes, I did have some conflict with the lady boss before. Cos she is always very Loud. She like to talk loudly and some times shout alot. Because of this, I did argued with her before due to some issues regarding the delays of shipping. But at least in the end she managed to settled for me. But to be honest, when I knew her well, she is actually quite a good lady boss. She knew a lot of things and she help me a lot since after then. Some times I have some ridiculous requirements and date lines that I need it in a week or few days..she always help me to pull it off...Some times you know the customers need it urgently.
I am not paid to write here, but I think is good that I share a differ point of my view. You definitely have your choice to complaint it here. But so far my experience with them were not bad. Trust me, there are many very bad ones out there!
Let's think this way, if a company with that's many outlets and were in the market for so many years, if without any problems, will you believe? Even McDonald's had their problems, do you all agree? You all will only see what is bad here, but did anyone will purposely write when they serve you good? NO right?! If you all just because few issues, then you decided not to buy from them, I think is a bit not rational.
I suggest you guys to decide yourself. For me no harm to try. Just remember to write down all the info's they gave, including all free gifts and specs..In black & white. That's your proof, they can't argue with you. In the end, consumer rights still protecting you.
This is just my point of view as their regular customer.

Lorenzo advertised 3 separate advertisements in the newspaper today. I went to check the advertisements against the actual in 3 Lorenzo showrooms. All of them carry the products as advertised except for one which they said already sold out (advertised as display unit).

All of the sales persons in Lorenzo were very nice during my visits. I ended up purchasing sofa set which is not advertised. They mentioned that the delivery will be in 1 months. Will be updating whether they keep to their promise once I receive the sofa set.

Member Group: New Member
Joined: Yesterday, 06:56 PM

Lol

No harm to try ? the sofa is thousands.. and hassle the cost is priceless.

Why someone will be paying thousands for the hassle ?

Bicester, you are a joker....

Sorry, maybe I used a wrong sentence. But as what I said. After all, is your own decision to decide to buy or not. That's it.
I totally understood your concerned. Any how, there's lots of furniture outlet in msia.. so you can get from others too..If you think is risky.

Sorry if I say something wrong. But I just share my opinions.
I did not trying to promote them either. Maybe I shouldn't wrote "no harm to try".

But I hope you respect my opinion. Don't be mean!

Its always harm to try if ure at a 50:50 state of being conned..

If u knew there was a famous massage parlour that 50:50 u get robbed.. Would u still reiterate the " no harm to try" motto..

Btw saw them in perfect living. Totally avoided them. Shopping for a dining table n sofa.

This post has been edited by cstkl1: Apr 4 2014, 04:58 PM

Hi, I bought my mattress and sofa with Vonza last year at Homedec. When I saw those complaints i am kinda worried. but I only can do is pray for the good.

I called them for delivery about a month before i move in to my new home this was what vonza sales person aked me to do during the fair. So i did it. Everything was running pretty smooth and they promised me to deliver 1 month later on April the 5th. Then i called them up to change the date to a day earlier due to 清明. The lady who answered my call were friendly and willing to changed for me. I am very happy with her help.

I received my sofa and mattress on the 4th. I check everything before i pay them my balance. Luckily all my things are in good condition and i love my sofa. I can say the sofa quality is very good. Thanks god. I am satisfied.

Hope others who bought things from Vonza are as lucky as me. Good Luck!

i just checked my receipt as this name sounded familiar. conclusion, i bought 7k worth of mattress and bed at decor point at a fair last year.....hope all ok when i ask them to deliver in couple mths time...

This post has been edited by fremont88: Apr 15 2014, 01:31 PM

Bro, i bought some beds from them too... Delivery soon, will see~

Thanks guys but a bit too late for me to take precaution. I just to add one more company into this thread - Podez Gallery. BEWARE!!!

They take our deposit. Suddenly, one of their gallery burned down. Relocate all the other gallery premises. Change address and telephone number. When found, it's a nightmare to have a refund.

hello maxxon, got your furniture yet? hope all ok and smooth....

i have survey their bed and mattress also but found out that it's a bit pricy as compare to others

Hi big bang korea, your sofa is Leather or Acacia Fabric?

i bought it during fair, that time the most bang for buck for what i wanted.....

Got my bed divan sets this afternoon. Satisfactory!
For more details and review, pls refer to my thread in following link (post#881):-
https://forum.lowyat.net/topic/2952544/+880

Glad to know it's all ok with your bed divan set I will get mine in a month's time, wish me luck!

Wish you luck...btw, bed and mattress should not have much problem, if they do not make careless mistake like wrong colour or wrong design...

thanks for your update in this. u are right, there should not be any major mistake on bed n divan but my main worries would be on sofa set.

I have read this thread before decided purchase a sofa set. Browse thru Vonza and Deep Living throughout those Home & Living Fairs. And like all of us here, we were hesitating whether to purchase from them or no.

We like their sofa so much, thus we took a leap of a faith and decided to book with Deep Living.

We are very happy that our transaction & delivery is all smooth.
No delay on promised delivery dates. The fabrics color, free gifts are all correct and as promised.

I feel that it is fair that we should post up good reviews for the company if they actually earn one.

Hope they can keep up their good services!

This post has been edited by trumpfnx: May 16 2014, 11:10 AM

I've also experienced a bad experience from the Managing Director, Lucy Wong. Her condescending and rude tone is utterly unacceptable. Funny thing is most of the phone number printed/displayed on their web/name card is not even in service.

Talk about a badly managed company.

Sometimes you need to be fierce towards them. If you dont sound them, they will just take the matter like nothing else.

alahai..my nerve naik lorr..

just made a booking with deep living.

hoping my sofa arrive in good condition this august. reverting.

Pray hard for me.

I bought two mattress from Decor Point during homedec last time, the salesman told me that i can pay the balance by credit card upon delivery, just that I need to inform them earlier so they would bring the machine out. But later when they call me to arrange delivery and i request for credit card payment, they told me they don't offer such payment method during delivery. So angry to be cheated!

I just rcvd my vonza L-shape on last thurs. I ordered 3mths back and my sofa was actually ready end May, as i tot my new hse n move in June. I called them up to delay delivery to July. They are okay and deliver on time as per my require date.. Sofa came with no defect. very satisfied..

Don't too early to judge. I bought sofa from Vonza before and after 1 year only, it became like this.....

wow.. did you bought leather sofa? I bought fabric sofa. hopefully i dont have problem with the sofa for the next 1 year or more..

OMG..1 year already become like this?This is excellent export quality.

That looks like 'rebonded leather' which is made from scrap leather mixed and glue together.
They typically fall apart after 1 or 2 years.

Many unscrupulous sellers out there won't tell you if you don't ask. They just say 'leather'....

yeah!! they told me 'leather'. seems like u r very familiar with sofa, any recommendation?

I was wondering if I had stumbled upon this thread earlier will I still consider to not buy from them?Went to Viva Furniture Mall yesterday and they were having a roadshow there, decided to purchase one of their sofas with a more customized size. The design and fabric used was actually what I was looking for and without further adieu, I've paid for the deposit to the sofa and it will take around a month to be completed.

Keeping my fingers crossed now to hope for a smooth sailing purchasing experience.

P/S: I have been looking high and low for the perfect sofa that will match what I want, and do trust me guys, I've been to at least 20 shops in Klang Valley & KL area but have yet to find a design that provides functionality without compromising the aesthetics aspects of it.

Just visited Vonza Gallery a Bukit Tinggi Klang. Their RS4S sofa really very nice design. But after saw this thread, turned out worried should I go for it or not? I paid rm100 for booking deposit.

their service is terrible. keep on delay the delivery date

Some furniture shops are like pirates and scumbags.

While visiting iOi City Mall last week and saw that Deep Living soon to be open there

then it will become deep $hit la. hahaha

I too have bought 10k worth of items from Vonza at Homedec last year, and only discovered this thread the night of the purchase. I was praying hard to be among the fortunate ones, but looking at their bad records, I know my chance is pretty slim. True enough, my nightmare has slowly seeped in as now I am at the delivery stage of all my ordered items.

They called me up about 6 weeks before April 1st asking to finalize my order and get all order delivered before Apr 1st to avoid GST. Of course, provided that the balance of payment to be made after delivery.

So I did, got my order in place and arranged for delivery to be on the final week of March. And guess what, one day before delivery date, this Lucy lady called me up and said need one more week to deliver.. But to avoid GST, settle full balance before 1 Apr.

I feel really cheated. But had no choice coz 6% of 10k is A LOT. I am also making other big purchases for moving into new house, so every saving here and there will really help.

This is only episode 1 of the delivery chapter. Only God knows what will happen to me until the goods have safely arrived, and no need to mention, my worries on the quality of the goods.

forget about the RM100 ... unless u wish to have big nightmare

furniture can goes up to thousands ringgit for new home..
i wont spend a cent in those home living or perfect living or whatever home or living fair..
Why ppl want to have some LITTLE discount and save a LITTLE in those FAIR then nightmare afterwards? most of the time, you cant even find those EVENT partime sales that you paid your booking fee afterward..

Most important is, the commission u paid has already gone to the sales u dealt with in fair, If you really suey to have problem afterwards, i don't think the showroom sales will take care of your problem as their business too

Always go to the showroom, put your booking there, recognize their manager, so u know where to find them. Thats my 2 cents.

This post has been edited by room2009: Apr 2 2015, 12:25 PM

Vonza is a piece of shit

I bought my bedset n frame about 4 years ago from them.

It only took 9 months for the peeling off to start. So called leather

Within another 6 months the whole leather had multiple cracks.... and started peeling off

Dont bother althiugh looks good after 1year plus I had to spend another 1k to get a simple bedframe

Seriously even if it looks nice n u get ur delivery u will only know after 6 or 9 mths the lousy quality u paying for. And end up cannot even use anymore

Omg.. Just pay deposit for sofa under vonza Sdn bhd. Too bad did not make any research before going expo. After reading all tread here, I feels like doing wrong decision. Hopefully this problem won't happen..

maybe it depends on luck..

i bought my sofa from Vonza and paid 4.5k.. used 1yrs d.. still look good. Delivery was very prompt.. no delay except we delay them since our new hse wasnt ready at tht time..

Yup, no problem for me also. Ordered outdoor table and chair set. Delivered on time.

Jz bought sofa,tv n coffee table set fr vonza at fair today. Hv been looking tis treat last nite.but at last gv dem a try as i love d design so much...jz, cross finger evything is as expected without any defect...

Bought a sofa set from them in homedec 2015. This thread gave me heart attack.

But the sofa came with no issue.

Everything looks good.

Is this thread still relevant? Looking at ts past record seems like he is the trouble maker instead.

I just pay deposit for L shape design sofa for 6k during last week fair at MV. Now stumble on this thread which gives me a creep. However the design is nice and Belgium fabric looks like a quality and comes with 5 years warranty.

Hope all is in good order..delivery is somewhere Oct.

Vonza advertises in Home Expos also.
I didnt buy their furniture because the seller was too pushy.
The dining chairs had clumsy joints. Not solid.

Thank god

Is vonza still that bad ? Just bought a sofa from them in the tropicana city mall branch !! Paid full tho now abit worried

any updates? when to viva home and saw their package sofa set, tv cabinet , coffee table and dining table+chair less than 10k ... their design really nice ... anyone encounter with their service and sofa quality problem ?

Ya I saw their furniture all quite nice. Especially the sofa... really comfortable after sitting on it. But is it the Klang Vonza gallery that bad? Any recent review on them?

Folks for me we didn't know of thr subpar quality until about 9 mths or 1 year after we received the goods. Then the leather begin to disintegrate FAST
Best just stay away. Yup esp also yhe klang branch between aeon n tesco

Can change new one. Thanks for the info.

Vonza, Vonza...after all those negative feedback and i stil chose to gv u a chance, at d end u stil disapointed me....

promised me to deliver by next week, end up tel me u don hv even a single lorry to deliver my purchase?! such a lame excuse. ask me to suit your schedule for the delivery? excuse me, im customer and most important i am your payee, im d one who should gv u order!

i m yet to receive my stuff, for sure i will check till 99 before sign off !

They are at the Home Living Exhibition @ Bukit Jalil this weekend...

really ? i went there but didnt see them

wah, lucky I didn't buy from there. I tried to call their VIVA Mall branch but 'number not in service' and also the sales person hand phone but no answer.

I guess this verifies my confidence in them.

So, it's back to buying from Robinsons then. Pay more but get good quality products and also member rebate

bought bed set and sofa 3 yrs ago with Vonza, no problem

ok...u got my attention VONZA

delivery date : 17/8 - 22/8 - 19/8 - TBC

keep on delaying my purchases. im always outstanding, tat's y arrange v dem month earlier for item inspection upon delivery. and now a day before u told me u don't hv lorry and wan to postpone again? Hell ya VONZA! such a BIG company don't hv even a single lorry? lame la...y don u jz say u wana use d lorry for others event so tat u can cont to cheat for customer deposit!