After reading the posts here on Vonza Gallery, I thought I'd share my experience from June-July 2018 because who knows, some prospective customer might need this in spite of all the negativity thrown at the store.
To be honest I scared myself silly the day after I made the purchase. It all started with searching 'Vonza Gallery' on Google. The first result, even before its Facebook page, was this Lowyat thread. And I paid a deposit for 2x beds (mattress and frame) the day before after having met them at one of the Home Expos!
Of course I was concerned about having to go through hardship to get the beds delivered as per my request -- or worse -- trying to get a refund. It was stated in my Sales Order that I was to give them 2 weeks notice prior to delivery date. As such, I didn't contact them until about 3-4 weeks later when my house would be ready to receive the beds.
Soon enough I reached out to the store manager via call and WhatsApp and she so kindly attended to me, despite my multiple requests to either change date or confirm my chosen date. I did not give them 2 weeks notice as per the Sales Order (it was more like 1.5 weeks with a Public Holiday in between), and she obliged without hesitation.
I was also contacted by their Delivery Team via phone call and later on a WhatsApp text message to confirm our conversation. I was offered either to make balance payment via bank transfer or credit card (!!) and I was told that the lorry driver would call about an hour before the delivery.
I also made a special request to have the beds delivered before 1pm on a Saturday (the bane of staying in an apartment!) and lo and behold -- the beds arrived at about 10:30am. There were 3 workers (including 1 team lead, I'm assuming as he seemed more efficient and took the lead to communicate with me, and speaks pretty good English which is a plus point) who brought the beds up to my unit, and diligently set the beds up at their respective spaces.
However, because of delays by my contractor, my unit was still under renovation. Bad timing I know -- one of the workers raised that up too -- but it was necessary due to my tight schedule and I'll bear the brunt later with post-renovation cleaning (hope not!). So I told the 'team lead' not to remove the plastic layers covering the beds and he obliged. The workers did what they could to drill and set up the frames while minimising tearing of any of the plastic covers.
They took only about 15 minutes to put the beds up. And I made payment via a card machine (seriously so canggih already nowadays and it's safer than just bank transfer). I'm aware that delivery was free of charge but because the overall experience exceeded my expectations, I very conveniently gave them some cash for the hard work and keeping to their promise
To me, complaints always make it to the surface but compliments are rarely offered. From my standpoint, it was a job well done from the part of Vonza and their delivery staff.
Anyway I'm guessing some of you would be curious about my purchase. I bought the Devato full set package as per the website with freebies such as 2x memory pillows (an upgrade from foam they so graciously gave) and topper:
http://goodnite.com.my/index.php/mattress/...ion/devato.html