dia dah bagi tu ok la.. actually I saman them RM 10k, but Maxis offer me free bill for 3 months, so ok lah .3 months free bill

u should say ma pay 5k enuf jor.

so going on maxis fibre?

wait my parents la... see they agree or not...


5K too little

tell them can watch astro during the rain. SURE approve and got some discounts on astro super pack packages

they watch astro on demand ma

LOL.. astro on demanad raining cannot watch.. coz its via satalite

Do report back once you got your public IP...

On the other hand, Astro is playing with me... Yesterday ppl call confirm everything and even give installation date but today got other ppl call in and said no remark has been made on my installation note... No installation date also...

Now waiting for another installation date... I also ask to put remark for Maxis staff to make it public ip on installation...

complain to SKMM... say Astro cheating customer..or explain yr experience with evidence if the installation date delayed again. and ask yr parents who know any lawyer, bring the evidence everything , give the lawyer, sue them kao kao


I did that against Maxis, and now they dun dare to charge me high... I always ready my lawyer letter with me anytimne Maxis or other telco try to cheat make me suffer of their service.

If anyone has the experience of being cheated by Maxis, Astro or other telco, please do the following:

Stage 1:
Consult the telco customer service first. Make sure they try their best to fix the issue/or fulfill your request( depending on yr request). If that cannot, try again till they do it.

Stage 2:
If the telco still unable to fix your issue even though you lodged many report or your report/case ID was closed without solution,report to SKMM at https://aduan.skmm.gov.my/eaduan_c/edaftar....FTOKEN=84894094 or http://www.nccc.org.my/v2/index.php/e-aduan .

Stage 3: If you have done that but still the same, consult a lawyer, and issue a lawyer letter with printed SKMM complaint report letter and all evidence about your issue that unsolved to the lawyer company that you have chosen. Threat them till they refund or give you rebate on your bill or provide free bill or others etc.

Stage 4: If they still refuse to refund, bring them to court. It will be you vs telco XXX. Goodluck on that.


Hope this helps





* PS: I have done till Stage 4, for two cases against Maxis.... pm me if u wanna know more abt my experience.

This post has been edited by vuetnam: Jun 25 2013, 10:11 PM

Same thing happened.. And i got everything installed last week, and my Astro till now is not working. Only fibre... just call them and bug them

Similar experience.. Astro called and later even sms me on the installation date and time almost a week before the date.. Ive set my arrangements for the installer to come....

On that date, nobody came.. Called astro 1 hr later and they told me someone called in to cancel.. I was surprised as i never called them..and they wont tell me who called..
2 days later astro called me back for arrangement on new date.and i had to wait another 5 days..

Really bad service by them.. My whole experience converting to maxis is really really bad..

If only unifi offered cheaper plans, wouldnt have converted...

This post has been edited by pikaphebat: Jun 26 2013, 02:08 AM

scroll up and follow all my 4 stages to solve your issue.... u will not regret

at least 5 days... MINE WAS DELAYED BY A MONTH.. but the maxis iptv installer was really friendly tho

good advise, hopefully i don have to resort to that stage

hope so la.. I have resort to stage 4 for 2 times....

mine to.. luckily i don't have problem on my side.. running smoothly for 6 days straight.
the installer also very friendly and told me that one installer only go 1 site per day.
he also told me that so far there is no problem with astro channel, only maxis home voice has problem..

Got this from Maxis today... Regarding the question i ask them about public IP on Astro IPTV... From my understanding, they explaining the process again to Astro...



Do read it from the bottom to the top...

This post has been edited by Atsutane-Shirane: Jun 26 2013, 08:40 PM

After public IP



And my astro finally working.. HD Channels are so orgasmic

Can try to speedtest on Shanghai,China server??Thanks a lot!!!