After public IP



And my astro finally working.. HD Channels are so orgasmic

Yup. Response time very slow. Don't know what happen.

Same here for me. Mind telling, which area you're at? I'm at Damansara Damai, Petaling Jaya. Webpages are slow to load, (tested in Pale Moon, Chrome, even IE) even local websites. Tried changing DNS, power cycled everything, even the computer, the connection would suffer not long after a re-connection. I thought Dota 2 servers are being iffy due to the event going on now, but my workplace's internet (Unifi) is okay.

I gave up going through their forum, as it wasn't loading for me, you can't help feeling it's not just us. Anybody else mind telling their location?

Guess can't avoid making a complaint, I just hate being kept on hold calling their hotline. Or waiting for them to call back, if you report via the forum. Or making time for a house visit from them, as I don't keep regular hours. If it doesn't get any better today, I will have to make time then.

Keep us posted about your report with Maxis.

i read somewhere few days ago that there was undersea cable cut off. affecting SEA users. may be something to do with that.

ok found it : http://articles.economictimes.indiatimes.c...america-gateway

It's been the same for me. I thought I was an isolated case cos earlier no one raised the issue. But since you guys also have the same problem, I will check again when I go home and if problem persists, I will lodge a complaint. Must let them know. From Bayan Lepas, Penang.

I just called and the customer service officer says it's a nationwide issue and they are fixing it. ETA 11PM tonight so base on my experience with Maxis, you can expect service back to normal tomorrow morning. Their ETA never works

I registered for Maxis Home Fiber when they first announced. Every year there would be problems without fail and it's a matter of whether how serious the problem is. I suggested to them many times that they should at least send SMS or notification to affected users so we don't waste our time trying to troubleshoot (thinking it's a problem on our end). It's 2015 and the notification is still not in place

PJ. Nope. Seems they fixed the problem and things are gradually going back to normal.

yes, all effected. visit their fb page, didn't mention bout ETA.

https://www.facebook.com/maxis/posts/10152650381722986

anyone in?

http://www.skmm.gov.my/Sectors/Telco/Quality-of-Service.aspx

what do you expect? the whole maxis ftth support is being outsourced to contractor

they cannot give you answer because they don't know what is happening

and do not expect the contractor to solve the issue fast... maxis pays peanut, so they got some monkeys out there, jumping around the servers, not sure what to do with the problem, clueless!

their onsite technicians worst, pretend to be expect, but in reality, a bunch of sohais(imagine sales people is being employed/converted as technician, coming to your house to solve your problem)

maxis not even committed to serve its ftth customers, hence the contractor!