I'll keep the 800Mbps since I can get 600Mbps (>50MB/s) on many downloads. The 300Mbps isn't much cheaper than what I'm paying now anyway.

lucky u guys got such speed, here still waiting when they're goin to expand :

demand ✔, nearest cable ✔, developer ✔, what else dy lel

This post has been edited by GameSky: Sep 3 2019, 06:38 PM

Ha! I thought I was getting 100Mbps upload speed after the upgrade. lol!

i really need usa speed 200+mbps

i waiting 800mbps unifi launch
i will upgrade 800mbps

yes that's true..

I thought it was obvious what I meant..

I meant: the connection between the main hub and the target server if that's equal.

of course from KL to a user in KL is different than from KL to a user in Sabah.

But I wasn't talking about this.

I meant the connection "KL - target" that should be equal for a user in KL and a user in Sabah.

trying to write it below what I mean:

user(KL) -> ISP (KL) -> Server/host (Foreign country)
user(KK) -> ISP (KL) -> Server/host (Foreign country)


The 2nd in these 2 diagrams should treat users equal.

Of course the first step can't treat users equal.

But the point is, now writing numbers here:


user(KL) 800Mbps ISP (KL) 200Mbps Server/host (Foreign country)
user(KK) 100Mbps ISP (KL) 20Mbps Server/host (Foreign country)

So I called support and asked: if I'm in KK and upgrade to 800Mbps, will it change the 20Mbps?

Support answer: "NO!" it will remain 20Mbps!

Meaning support says:

user(KL) 800Mbps ISP (KL) 200Mbps Server/host (Foreign country)
user(KK) 800Mbps ISP (KL) 20Mbps Server/host (Foreign country)



This last I haven't tested, but support told me it won't change. That's why I am trying to understand.

Because for me it doesn't make any sense.. if the connection between KL and Foreign country can do 200Mbps
and a User in KK to KL can get 100Mbps or 800Mbps.. how come you can't get the 200Mbps but still 20Mbps?


Maybe support is wrong, I hope support is wrong.

But before I upgrade to 800Mbps and locked to contract for 2 years, I want to be sure support is wrong.

And to be sure, I first have to understand this.

And I don't understand it. That's why I'm asking.

100% agreement!

It would be nice if ISP would state these speeds on their websites actually..

Not just selling MAX SPEED LOCALLY but a small list:

speed to Singapore
Speed to Japan
Speed to Australia
Speed to USA
Speed to EU

I think these are the 5 most relevant connections in Malaysia and ISP should be honest to users about it.

It depends on the technology.

In Europe they use the 3/1Gbps Technology but they sell to people the packages synchronous only.

Meaning 1/1Gbps is the max. Or 1000/1000Mbps.

They basically sell
100/100Mbps
200/200Mbps
500/500Mbps
1000/1000Mbps
packages in Europe.

But that's not a real story.. because the Max is 3000/1000Mbps with current deployed technology meaning
if on a specific node you have 16 users at the same time uploading, you only get 1000/16 ~ 60Mbps net

They just figure most of the time people won't upload so you don't really notice it so all 16 people can book the 1000/1000Mbps

In Malaysia the companies seem to be a bit more realistic and understand people actually do download and upload at the same time
so they "limit" each connection to balance the load a bit more...

And thus synchronous isn't sold in Malaysia because that's not realistic to the current level of technology being deployed in Malaysia
or even in EU or US for that matter. Most synchronous sold in EU is marketing only, not realistic.

Also Malaysia is less dense populated meaning the infrastructure is more expensive... so you gotta limit a bit more to artificially create
higher prices with more limitations. At least for the first years to earn back your investments..

The pricing and limitations in Malaysia do make more sense than the European pricing model.

Also, 99% of the people in Europe don't book the 1000/1000 package anyway because, as stated previously, you only get that in your local network.

Going to a webhost, foreign country, you can forget getting 1000/1000 it's not realistic.

They sell it in Europe, but not realistic.

Generally you have faster connections in Europe because a lot of servers and clouds are MIRRORED in Europe..
So even if you visit New York Times from within Europe, you are actually opening a US server but it's MIRRORED on
a cloud solution in Europe. Amazon, Google, whatever..

So you are calling for a US server but your connection never goes to the US, it never goes through the sea cable, it goes
to a server farm somewhere in Europe where the mirror is put.

Because of this, there's also a slight delay in news reports when you watch it from EU IP address or American IP Address.
And the Ads are also different because of this.

But I think in Malaysia there aren't so many large server farms.. so for Malaysians the international connections OUT OF MALAYSIA are much more important
than for users in EU, Japan, USA.

And thus they have to limit connection speeds in Malaysia.. that all makes sense.

I just wish someone from Maxis, Unify, TM would come online and explain it so we USERS can actually figure out the best plan for our needs.

This post has been edited by mrgenie: Sep 4 2019, 08:43 AM

I'm on 300Mbps, but my download speed always 306-330Mbps download / 55-64Mbps upload

Given that TM is a dinosaur company that is overstaffed and burdened by a traditional telco model, that won't happened unless you can established a modern Google Fiber style setup that aims to establish datacentres in every major country in the city it is deployed.

The closest ISP that follows this "Google-fiber" model in this country that I can think of is probably TIME DC. Their structure is very much simple and consists of purely passive fibre at most. You might want to ask how are their city-wide datacentres look like? They're built using cheap shipping containers that are converted to house servers that serve the entire city using passive fibre networks that do not need active electricity to power them. Talk about environmental friendly and green tech!

What you are asking for will NEVER happen with TM's current overbloated structure. It means massive lay-offs and, do away with many of their old telephone exchange buildings.

Do you know how Google Fiber model overcomes the situation that TM can't? First, they're a plain modern datacentre style setup which means its 100% fibre based and everything is built based on the data. Second, they do not have old telephone exchange buildings lying around but just 1-3 shipping containers that hosts equipments/servers that serve the ENTIRE city and ALL these city datacentres are linked together by one massive national redundant RING network which keeps hops to the most minimal.
get you to the
You asked WHY TM cannot provide the same speed or response times for both KL or KK when accessing the same site overseas.
For Malaysia, the main hub is in Cyberjaya. Which city is nearer KL or KK? Logic will tell you that a KK web user will have to endure more hops compared to a KL user before reaching the gateway that undersea cables connect. How hard is that to figure out?

I've already given you the answer, unless you're living in a city state/country such as Singapore or uses a next gen data ISP such as Google Fiber that hooks users directly to a city internet exchanges/datacentres within 1-2 hops, and then reaches the gateway which houses your undersea cables in another hop away your wishes won't be materialize.

People always ask how come Time Fibre latency is always so low compared to TM. You have your question answered. They are closer to Google Fiber model where old telephone exchange buildings are non existent. Just 1-2 internet exchange serves the entire city using passive fibre. Just 1-3 hops would probably get you to the international gateway.

confirm support answer is wrong

someone stay KK he use 800mbps ISP (KL) 200Mbps Server/host (Foreign country) how possible
someone stay kk he use 100mbps ISP (KL) 20Mbps Server/host (Foreign country) how possible

i think TM set limit speed Foreign country

i staying Penang but i using 100mbps i getting 20mbps Foreign country too bad

that why i waiting 800mbps i am sure will get 200Mbps Server/host (Foreign country)

This post has been edited by pakji: Sep 4 2019, 11:27 PM

Actually major regional ISPs are already doing that. They maintain speed servers not only in their own country but set up test servers in Singapore, HK, Amsterdam, Los Angeles and London.

Examples are True Internet Thailand, Singtel and even FPT Telecom Vietnam hosts servers internationally for their users to test.

https://speedtest.trueinternet.co.th/
http://speed-portal.singnet.com.sg/US/1G

Like what you said, NEVER be fooled by local speedtests. A good ISP will maintain good speeds to major regions if they live up to their name.

Do try out using P2P, do direct downloads from other regions using protocols such as FTP/S, HTTP/S, SSH, SFTP etc..

If you're only getting 20Mbps only with your 100Mbps line with international servers, DON'T WASTE your money. DOWNGRADE. You'll be happier, save your money for other subscriptions.

Trust me, you'll be a much fulfilled user because your're getting closer to what you pay for. That is what customer satisfaction should be.

i using 100mbps i do speedtest local i getting 100mbps full speed

i said why i getting 20mbps only that is for Server/host (Foreign country) mean USA Los Angeles i getting 20mbps

its not waste money
i waitting 800mbps

i will not downgrade
i will upgrade 800mbps waiting launch

This post has been edited by pakji: Sep 5 2019, 12:24 AM

How much are you paying for your RM100 right now?If you're paying the RM129 rate, forget about it. The 800M upgrade was meant for those paying above RM200 last time.

Do you know why TM introduced the turbo upgrades in the first place?

To keep fools paying the old rates RM199, RM249 etc. from last time they were getting only 50M, 100M.

This was the same tactic ISPs used in SG, Japan or even HK when people find out it's pointless to have such speeds when international speeds are highly restricted while small families have no need for such speeds.The thing is that TM never gives auto upgrade, they always force consumers to do manual sigh-up again for the upgrades and make you sign up nasty contracts that tells you to pay up remaining months instead of a one-off early penalty payment for the devices such as modems/routers/STB costs that shouldn't even costs more than RM500.

They just want to keep the revenues and ARPU, and losing these old customers who were once paying over RM180-almost RM300 is something they couldn't afford to do so they came out with this Turbo plan.

Now that they managed to keep tie their customers back for another 2 years, did you hear that they have now cancelled further Turbo upgrades for their waiting customers?

This post has been edited by Candy12: Sep 5 2019, 12:40 AM

Here's the trick that many couldn't see.

I serve you with a 300ml mug but pour in 200ml of the drink you ordered. The next day I serve you with a 1litre mug but still pour in 200ml into it?
Can you call this an upgrade?

Consumers still need to take in consideration whether their real time downloads and international speeds are really upgraded.

Why do you think TM suddenly ended their Turbo upgrade plans?
Shouldn't their competitors also follow suit by also upgrading their current 30M/100M plans to 300M/1Gbps respectively with their current low priced plans of below RM100?

These turbo plans were not intended to speed up those already enjoying lower fees. They were meant to make their customers continue paying for higher priced plans instead of quitting them.

my unifi installed 30may2019 100mbps rm129 previous was using streamyx 4mbps my home running 2X Streamyx 4MBPX = RM148X2 =RM296 look near RM300

because 10 year using streamyx my house was 1x streamyx 4mbps then my bro almost use internet heavy some my sister etc my bro always backup icloud iphone i also getting very slow then i am tension hard use and now days a lot GB download to much long hard use
then i sign up add streamyx 4mb rm149 that crazy rm300 over they told me my house not support 8mbps due distance dslam over 1.5km

hard to wait till unifi my area already project complete 2019

but why i need USA Los Angeles because need stream with VPN need speed more

i waiting 800mbps let to see price

yah i know old rate was over RM249 that i am fine

Based on these two tests it looks like the connection to US is capable of reaching 500Mbps down and 100Mbps up.

How come you have 3Mbps on one test and 100Mbps upstream on the other?


and yes Candy12 you may be right with most you're saying.

But I actually would want someone who had 100Mbps connection before and then upgraded to 800Mbps
to tell me there's absolutely no difference to foreign networks.

As I understood ISP worldwide must pay for the bandwidth they use worldwide.

Their own network of course is their pricing model to customers and they don't charge themselves of course
but the moment Maxis is using a network in the Philippines or a sea cable from Japan to USA they must pay
the company these networks belong to. That's a price per MB to this traffic.

Thus ISP can make a contract that packets originating from their networks get a specific "priority"
to cut better deals and better pricing. The more you pay the higher prioritized and thus faster.

I know these network operators can see if a packet comes from Maxis, TM or SingTel or German Telekom
and handle packats and bandwidth as agreed per contract.

But what if they not only can see the company behind the packet but i.e. TM could give a packet
some hashtag: customer priority A, customer priority B, customer priority C, etc..

higher paying corporate users getting best priority
end-user paying 200RM getting better priority as end-user paying only 100RM

I don't know if they do that, but they can, and I want to know if they actually do that?

If they do that, upgrading does make sense for everyone using cloud services outside of Malaysia.

Even u sign up 8mbps

U still get extremely lag becoz ur brother uploading

8mbps upload only 0.5Mbps and fully used upload speed will stop u from downloading, thats cons of ADSL

Download speed will not move when upload speed 100% is being used

The first one is Comcast server and network in US via IPv6 and the second one is Google server and network in US via IPv4. Why do both give different download and upload results? I don't know... Same country but different network, server and probably routing. But what can be seen is that the connection from Sarawak -- KL -- US has the potential to reach 500down/100up Mbps while from Sarawak -- KL -- East Asia can reach over 700Mbps downstream.

Edit: a TM user in the same city as me can get 90~100Mbps to US on 100Mbps plan. So the possible explanation of Sarawak or 100Mbps users being limited in bandwidth internationally as a reason for not reaching subscribed speeds is invalid.

This post has been edited by AV_2018: Sep 5 2019, 07:33 PM