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 Maxis iPhone Discussion Thread | V4, Strictly for Rates/Plans Discussion ONLY

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bosco1314
post Jan 20 2013, 01:50 PM

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QUOTE(benny0908 @ Jan 20 2013, 12:48 AM)
Every maxis centre also don't allow 1 to 1 exchange unless the device DOA. Stop dreaming to have 1 to 1 exchange. They will just ask u send to warranty.
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At maxis KLCC, they allow but due to stocks availability .
trumpfnx
post Jan 20 2013, 03:16 PM

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QUOTE(ftan @ Jan 20 2013, 09:53 AM)
This is bad. I would have chosen this maxis center if I opt to sign up a postpaid plan. Thanks for letting us know.

Your unit is ok?
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Just a little black unit scuffgate problem. Have to accept the unit or else need to wait 2weeks for the warranty replacement.

I would say not recommend Sunway Pyramid Maxis Centre, as it is very crowed, staff are busy and some staffs are frustrated due too many customers.
Not a good experience at all.

Choose Maxis Centre unless you wish to purchase the unit with Easy Payment, otherwise, choose a less crowded Maxis Deal / Partner shop is better.

Even for Maxis Centre, they are other branch at TTDI and E@Curve.

basSist
post Jan 20 2013, 03:44 PM

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my first bill of ivalue plan come in, the pro-rated one. but got many hidden charges, gotta contact maxis CS to clarify and they promised to waive on the next bill. becareful guys.

my example - 5 days pro-rated ivalue simple plan (RM50)

they charged me:

1. RM8.07 (so should be RM50/30 x 5 = RM8.3) OK
2. RM6.39 (New GPRS Service ivalue) ??
3. RM4.98 (Calls - waive RM4.98) OK
4. RM3.85 (SMS onnet RM1.30; offnet RM2.55 - only waive RM1.85) ??

don't care about the SMS charges, let's focus on the RM6.39. is that hidden? laugh.gif

dannychen
post Jan 20 2013, 04:09 PM

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QUOTE(basSist @ Jan 20 2013, 03:44 PM)
my first bill of ivalue plan come in, the pro-rated one. but got many hidden charges, gotta contact maxis CS to clarify and they promised to waive on the next bill. becareful guys.

my example - 5 days pro-rated ivalue simple plan (RM50)

they charged me:

1. RM8.07  (so should be RM50/30 x 5 = RM8.3) OK
2. RM6.39  (New GPRS Service ivalue) ??
3. RM4.98  (Calls - waive RM4.98) OK
4. RM3.85  (SMS onnet RM1.30; offnet RM2.55 - only waive RM1.85) ??

don't care about the SMS charges, let's focus on the RM6.39. is that hidden? laugh.gif
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according to Maxis CS, everything will be prorated. e.g. commitment fees=50/30*5. free calls= 200/30*5, free sms=100/30*5.
basSist
post Jan 20 2013, 04:16 PM

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QUOTE(dannychen @ Jan 20 2013, 04:09 PM)
according to Maxis CS, everything will be prorated. e.g. commitment fees=50/30*5. free calls= 200/30*5, free sms=100/30*5.
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Yeah. i donknow how they count the SMS because on/off net different charges.

just wan to emphasize the New GPRS Service - RM6.39. where did it come from?
Double_Ace
post Jan 20 2013, 07:39 PM

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QUOTE(trumpfnx @ Jan 20 2013, 03:16 PM)
Just a little black unit scuffgate problem. Have to accept the unit or else need to wait 2weeks for the warranty replacement.

I would say not recommend Sunway Pyramid Maxis Centre, as it is very crowed, staff are busy and some staffs are frustrated due too many customers.
Not a good experience at all.

Choose Maxis Centre unless you wish to purchase the unit with Easy Payment, otherwise, choose a less crowded Maxis Deal / Partner shop is better.

Even for Maxis Centre, they are other branch at TTDI and E@Curve.
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In 2 weeks will you get a brand new set or refurbish?
wannraiider
post Jan 20 2013, 08:29 PM

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Hey guys. I wanna know whether or not I can buy an iPhone 5 without a contract and what of the rebate scheme?I've read posts about it a few days ago saying that now people can get ip5 without contract and got rebate of rm200,have to register at the rebate web and so I did. It says that I can redeem it at maxis warisan square sabah but that was a few days ago..I have been googling the web about it but now cant found it. Anyone?I've cleared my web history for some reason and now cant find any info of it..
dr0olingb0at
post Jan 20 2013, 08:36 PM

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QUOTE(wannraiider @ Jan 20 2013, 08:29 PM)
Hey guys. I wanna know whether or not I can buy an iPhone 5 without a contract and what of the rebate scheme?I've read posts about it a few days ago saying that now people can get ip5 without contract and got rebate of rm200,have to register at the rebate web and so I did. It says that I can redeem it at maxis warisan square sabah but that was a few days ago..I have been googling the web about it but now cant found it. Anyone?I've cleared my web history for some reason and now cant find any info of it..
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http://www.hotlink.com.my/hotlink/pkb/
RM1999.
wannraiider
post Jan 20 2013, 08:46 PM

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Thanks drOolingbOat!!TYVM.
bluemaster
post Jan 21 2013, 12:27 AM

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QUOTE(basSist @ Jan 20 2013, 03:44 PM)
my first bill of ivalue plan come in, the pro-rated one. but got many hidden charges, gotta contact maxis CS to clarify and they promised to waive on the next bill. becareful guys.

my example - 5 days pro-rated ivalue simple plan (RM50)

they charged me:

1. RM8.07  (so should be RM50/30 x 5 = RM8.3) OK
2. RM6.39  (New GPRS Service ivalue) ??
3. RM4.98  (Calls - waive RM4.98) OK
4. RM3.85  (SMS onnet RM1.30; offnet RM2.55 - only waive RM1.85) ??

don't care about the SMS charges, let's focus on the RM6.39. is that hidden? laugh.gif
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sry.. may I ask how to know the charge specifically? is it thru online? or need to call the customer service ?
basSist
post Jan 21 2013, 12:36 AM

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QUOTE(bluemaster @ Jan 21 2013, 12:27 AM)
sry.. may I ask how to know the charge specifically? is it thru online? or need to call the customer service ?
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i signed up itemized e-billing (waive RM5)

so they sent me the bill in pdf file thru email.
Superman7
post Jan 21 2013, 10:59 AM

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is it now possible to purchase outright from Maxis, Celcom or DiGi?
shinchan5347
post Jan 21 2013, 12:42 PM

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Can i know when I have ended my contract with maxis,how much do I need to pay for the service,in case if my phone is faulty?
bosco1314
post Jan 21 2013, 12:57 PM

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QUOTE(shinchan5347 @ Jan 21 2013, 12:42 PM)
Can i know when I have ended my contract with maxis,how much do I need to pay for the service,in case if my phone is faulty?
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If it is under contract, warranty applied, otherwise it depend on the fault n charge according to it , for etc : home button
dr0olingb0at
post Jan 21 2013, 01:30 PM

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Maxis guy told me home button is covered for 6 months only or something, couldn't remember.
Jinn90
post Jan 21 2013, 01:41 PM

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Hi, just asking, what batch is the iphone 5 currently at ?

I went to maxis centre in Sunway Yesterday, and i wanted to get an Iphone 5, but the sales assistant there advice me against it as there is a big risk of up to 90% that the device maybe scratch and a 1 to 1 replacement is not given thus if i want to send it in for warranty i still have to wait 2 weeks for it. So what batch is it currently at now ? sad.gif

Please PM me nod.gif
TOMEI-R
post Jan 21 2013, 06:36 PM

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I think the Sales Assistants deserves the sack. Try mentioning his/her name and see if this happens. Don't believe everything you hear. Most of us here already got our Iphones and like every other product there are always some defects. That is what the warranty is for. If he is lazy to sell you the phone (because of over crowded centre) or his centre does'nt have stock, just say so. vmad.gif

This post has been edited by TOMEI-R: Jan 21 2013, 06:37 PM
dannychen
post Jan 21 2013, 10:04 PM

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QUOTE(basSist @ Jan 20 2013, 04:16 PM)
Yeah. i donknow how they count the SMS because on/off net different charges.

just wan to emphasize the New GPRS Service - RM6.39. where did it come from?
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if you call cs, they will tell you the new GPRS were those usage before you changed it to Ivalue Simple plan. e.g. what you have used in your first 25 days of your billing cycle.
basSist
post Jan 21 2013, 10:39 PM

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QUOTE(dannychen @ Jan 21 2013, 10:04 PM)
if you call cs, they will tell you the new GPRS were those usage before you changed it to Ivalue Simple plan. e.g. what you have used in your first 25 days of your billing cycle.
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just called to them and CS will waive for me on next bill..

because i asked her ' why i sign up ivalue simple should be having unlimited data and if over the 1GB should throttle the speed (and they did throttle my speed), why still charged RM6.39?"

she nothing to say and agreed to waive for me. blush.gif
chiahau
post Jan 22 2013, 12:11 AM

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QUOTE(basSist @ Jan 21 2013, 10:39 PM)
just called to them and CS will waive for me on next bill..

because i asked her ' why i sign up ivalue simple should be having unlimited data and if over the 1GB should throttle the speed (and they did throttle my speed), why still charged RM6.39?"

she nothing to say and agreed to waive for me.  blush.gif
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This is very normal for maxis to simply charge people.

It's good you check your bills haha.

At least you get to waive it. icon_rolleyes.gif

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