Hello there owners of Lenovo Y580,

We all know that Lenovo Y580 is bang for the bug in terms of performance and value.

However, recently , I bought one unit which broke down in 18 days

Going through Lenovo support forum, I found many threads pertaining to problems with the discrete graphic card ( artifacts , overheat , yellow screen and etc )

To those who had their laptop send in warranty purposes, how long did you wait before getting it back ?

Please vote and leave any comments , thanks

This post has been edited by skan1: Jan 11 2013, 11:56 AM

I don't have a Y580... but not everyone has had problems with the Y580 here
If you try and search any particular model, you will definitely find people complaining about problems here and there

As for repair duration, the time differs based on the severity of your notebook's issue and also parts availability

i think you just having a bad luck of puchasing a bad unit.

i think will be 1 or 2 week fastest

sucks to be you dude

+1 for this.

my former teacher bought a lenovo y580, and she is happy with her laptop.

Dayum sorry for slowpoke but I've just noticed your lineups of notebooks
All processing powerfhouses hehe XD XD

What is the problem of your laptop?

yeah except the HP elitebook 6930p. it doesnt have a graphic card but i bought it with 2nd hand price with extended warranty from 2010 till next year.

Just got back my laptop from Lenovo Service Centre in Bandar Utama

They did not do anything. Technician just re-adjusted the cable.

Tested under 3Dmark, still got artifact.

So disappointing, can almost cry.

Wasted my time. Will never ever buy a Lenovo again.

never get a newly troubled laptop repaired by service centre technician. just get a complete replacement. you can do it if you are still under warranty.

^
+1. Insist / Ask for a 1-to-1 exchange. Don't take no for an answer

never had that issue before. but i do have frequently bsod. running new Win 8 though. O_O

Sorry to know that you are very unlucky and got a bad apple.
Its seem that you bought the US imported set (AP set) and cannot get the official Lenovo receipt from the reseller for 1 to 1 replacement according to your post in garage sales quoted belows:

Lenovo can call for proof of purchase for major warranty claims for imported set as its stipulated in their international warranty claims terms & conditions.

Disclaimer: Im not a seller and not against any party, we are here to enlighthen our potential buyers of the problems/issues.

This post has been edited by ytlay: Jan 13 2013, 01:49 AM

I think Lenovo Malaysia and service centre wisen up to all those grey import Y series and decide to put its foot down
TS, alternative is try another service centre, and play nice / beg / plead ....

This post has been edited by nexus2238: Jan 10 2013, 10:23 PM

What happen if we claim that official Lenovo receipt/invoice is lost or misplaced?
I think Lenovo should consider the international warranty for imported set effective from manufactured date and proceed with the warranty claims.

Regret to note that the imported set reseller couldn't produce the official Lenovo receipt and assist the client for warranty claims.

Suggest TS to include in title "warranty claim issues on US imported Y580", to alert the potential buyers.
Wonder TS already register the warranty in Lenovo site.
TS may try it and hope it get results.

Disclaimer: Im not a seller and not against any party, we are here to enlighthen our potential buyers of the problems/issues.

This post has been edited by ytlay: Jan 11 2013, 02:29 PM

Wow. Never know it can get this serious. Should pin this issue up.
Bought my Y580 ori local set and it runs awesome!

TS can also post his problem in Lenovo official facebook. Hope Lenovo can help.
http://www.facebook.com/LenovoMY

We welcome any senior reputable reseller to share your experience to assist our forumer.

Wonder any others imported set Y series users face any warranty claim issues?
Do share your experience for the benefit of the potential buyers.

This post has been edited by ytlay: Jan 11 2013, 02:34 PM

Definitely a tactic worth trying for TS, of course with another service centre
Make up stories like brother bought for TS in US or something like that .... Don't play angry, play "victim", teary eyes, ... that kind of thing.
The idea is for the service personnel to take pity on you

not sure if extending warranty for your "import" set solve the local warranty problem?

Hi, there! remind me a thread that discussed about the potential issues of international warranty on grey imported set.
http://forum.lowyat.net/topic/2619606

It seems that TS bad experience on major warranty claims proven below statement.
TS can also try the usefull feedbacks/suggestion given by our sifu in the above link.
Wish it helps and do feedback to us on your warranty claims.

This is a good lesson to learn and dont get carry away by the good offers
and overlook the important of the good service and warranty then we
Your choice.

This post has been edited by ytlay: Jan 13 2013, 06:30 PM

Yes.

Bought those imported Y580 will get less support from local Malaysia Lenovo. You can't blame them actually.

Imagine that you're selling Y580 in Malaysia and got target to carry, where all the consumers go Singapore buy, then claim you for the warranties. Lenovo HQ will one day ask you why you claim so many warranty but your sales doesn't justify.

So, that's the reason why imported get less support.

As I understand from a re-seller, for Y series, Lenovo Malaysia only sell extended warranty upon purchase of local set i.e. buyer cannot even choose to extend the 1 year international warranty of the grey import unit

This post has been edited by nexus2238: Jan 13 2013, 08:06 PM

nothing issued with my customer that buy US set at this moment so far for claim any warranty...even their warranty can update in lenovo website just using normal shop receipt....In lenovo website they never mention receipt/invoice must totally 100% from lenovo only? they just ask for proof of purchase and dealer stamp only....
the problem for some customer dont get any support or less support...bcoz they dont bring any receipt/invoice as proof of purchase...even normal shop invoice not provide...u think they care where u buy it? u want buy from China, Singapore or what that is no problem with them...the problem if u want get support just bring invoice...bcoz their procedure like that....if not confirm get less support!
this for Lenovo Ideapad series...i think for all model ideapad...
pls dont compare with toshiba,hp, dell etc...

thats my 2 cents!
go ask my buyer if u not trust me...
oh izzit i care u trust me or not? hahaha

i doubt you yourself never deal with lenovo malaysia warranty department right ? for TS case, he bring the invoice from his reseller but yet Lenovo Malaysia ask him the "real invoice" which is the invoice that issue from lenovo US distributor to the reseller.

From what i see, US set / grey import set seller never will help customer , they only will ask customer deal the warranty with Lenovo Malaysia, when Lenovo Malaysia need contact the seller, seller never dare to show face to meet the warranty claim person...


my friend bought a Y400 from Authorize shop in Digital Mall, the unit got problem within 7 days, the shop allow my friend refund and claim new unit from Lenovo Malaysia. But how about TS ? just because of "cheap " price, even the unit got problem , he can not got all new unit

You are wrong as reported by TS since Lenovo ask for receipt from Lenovo and not from shop for major warranty claims on US imported set. Pity TS bought the imported set and end with warranty issues.

somebody help me....how to find out whether the my lenovo laptop is ap set or local set????plzzzzzzzzzzzzzz

Just Key in ur serial number S/N at the warranty status checkup on the lenovo website .
U can see ur laptop warranty origin there

This post has been edited by masterz_man: Jan 20 2013, 04:48 AM

Claim without warranty shoukd not be an issue because they can always resort to the manufacturing date. In Lenovo Malaysia playinh with their customer?

Go to Lenovo website, check out its terms and condition for claiming International Warranty support, pay attention to ASEAN section.
Lenovo Malaysia just "throwing the rule book" at the grey imports re-sellers and acting within its terms and conditions

Thanks for the reply bro. Actually I saw your post.
It is just that from my perspective as the end user, how do I know it is a grey one if theseller priced it around the price of the local one? Because in that case I wouldn't notice the different. Please advice.

This is another scenario how they "throwing the rule book" at the grey imported laptop user reported in their facebook.
The warranty are governed by both local Lenovo policy and Lenovo International T & C.
Its best to avoid those grey imported laptop to save you all the hassle & headache during warranty claims.

Lenovo Malaysia replied to grey imported laptop user in their facebook:
"Hi Ms Radhika, sorry for the delay. I have intended to contact you as soon I was able to speak to the reseller who sold you the U300 but was unable to since their number was not reachable, however, in the process, dialled your brother's number which was written in the purchase invoice (thinking it could be the salesman's contact number) and I have spoken to him with regards to the management disposition on this case.

Lenovo management has decided that we will not be able to support your request for a replacement or refund because this machine is a US based machine. The dealer who sold you the unit is not an authorized Lenovo reseller. I have tried to contact the reseller but to no avail, in order to advise them the situation and for them to liase with you with regards to the solution that they may be able to offer you. I suggest that you walk in to the reseller's office if you also fail to reach them via telephone and bring up this issue to them.

Although Lenovo is an international company, the services that we render is subjected to the company's local policy and at the same time governed by Lenovo International Term & Condition.

For your existing U300 which are still at our service center, we will finish up the repair but there won't be any more warranty repair should any issue surfaces after this. "

So much for International Warranty.

You can check the iformation written on the box and make sure its local set before you open it.
More info and guides at : http://forum.lowyat.net/topic/2491914

Box identification for official local set Y500/Y400/Y580:
- SIRIM sticker is at the bottom of local set laptop
- Look for "MY" sign on the box, ie IDEAPADY500xxxxxxxxxxMY.
- make sure the spec same as local set listed above.
- make sure is the local set part No. stated on the box, ie Y580-part No. 59342479.
Y500(59-349366 or 59-364676), Y400(59-356819). Refer local Lenovo site for any changes.
http://bit.ly/rpZTBR
- local set all come with 2 yrs international warranty

Thanks for the info. You have enlightened me much about Lenovo. Do keep the info coming.

It is more of an abuse of International Warranty actually, come to think of it. So they enforce their T&C.

It look like local lenovo marketing strategy to protect their local market share against competition from the grey imported set with much better price/ performance and more variants.
So, they "twist" the international warranty to shred off the competition from grey imported resellers , so that they can monopoly the market with relatively "overprice" laptop and better margin.
Its not a good business ethics in the open market and bad to consumers.

Exactly what I have in mind.
To me, grey or not, it was still bought legally from Lonovo and not some stolen item thus entitle to the international warranty.

Anyone knows if i were to send my unit for warranty claim, is it a must for me to bring along my good's invoice? w/o the invoice, will their service center reject my unit for claiming warranty? i'm asking this because i have lost the shop invoice, mine is local unit and i have checked and did a warranty look-up on lenovo official website, i have a valid serial and product has been registered as stated by the website. Anyone can advise me in this case? Thanks.

This post has been edited by DeMl: Jun 19 2013, 09:30 AM

mine also is not a local set,
but, its alr 8 month since i use it,
and it feels normal,
nothing is wrong,
and thanks to god for that.....

just sharing an experience