Jan 16 2013, 03:02 AM
QUOTE(ajul @ Jan 15 2013, 08:00 PM)
nothing issued with my customer that buy US set at this moment so far for claim any warranty...even their warranty can update in lenovo website just using normal shop receipt....In lenovo website they never mention receipt/invoice must totally 100% from lenovo only? they just ask for proof of purchase and dealer stamp only....
the problem for some customer dont get any support or less support...bcoz they dont bring any receipt/invoice as proof of purchase...even normal shop invoice not provide...u think they care where u buy it? u want buy from China, Singapore or what that is no problem with them...the problem if u want get support just bring invoice...bcoz their procedure like that....if not confirm get less support!
this for Lenovo Ideapad series...i think for all model ideapad...
pls dont compare with toshiba,hp, dell etc...
thats my 2 cents!
go ask my buyer if u not trust me...
oh izzit i care u trust me or not? hahaha
i doubt you yourself never deal with lenovo malaysia warranty department right ? the problem for some customer dont get any support or less support...bcoz they dont bring any receipt/invoice as proof of purchase...even normal shop invoice not provide...u think they care where u buy it? u want buy from China, Singapore or what that is no problem with them...the problem if u want get support just bring invoice...bcoz their procedure like that....if not confirm get less support!
this for Lenovo Ideapad series...i think for all model ideapad...
pls dont compare with toshiba,hp, dell etc...
thats my 2 cents!
go ask my buyer if u not trust me...
oh izzit i care u trust me or not? hahaha
for TS case, he bring the invoice from his reseller but yet Lenovo Malaysia ask him the "real invoice" which is the invoice that issue from lenovo US distributor to the reseller. From what i see, US set / grey import set seller never will help customer , they only will ask customer deal the warranty with Lenovo Malaysia, when Lenovo Malaysia need contact the seller, seller never dare to show face to meet the warranty claim person...
my friend bought a Y400 from Authorize shop in Digital Mall, the unit got problem within 7 days, the shop allow my friend refund and claim new unit from Lenovo Malaysia. But how about TS ? just because of "cheap " price, even the unit got problem , he can not got all new unit
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