Sorry to know that you are very unlucky and got a bad apple.
Its seem that you bought the US imported set (AP set) and cannot get the official Lenovo receipt from the reseller for 1 to 1 replacement according to your post in garage sales quoted belows:

Lenovo can call for proof of purchase for major warranty claims for imported set as its stipulated in their international warranty claims terms & conditions.

Disclaimer: Im not a seller and not against any party, we are here to enlighthen our potential buyers of the problems/issues.

This post has been edited by ytlay: Jan 13 2013, 01:49 AM

What happen if we claim that official Lenovo receipt/invoice is lost or misplaced?
I think Lenovo should consider the international warranty for imported set effective from manufactured date and proceed with the warranty claims.

Regret to note that the imported set reseller couldn't produce the official Lenovo receipt and assist the client for warranty claims.

Suggest TS to include in title "warranty claim issues on US imported Y580", to alert the potential buyers.
Wonder TS already register the warranty in Lenovo site.
TS may try it and hope it get results.

Disclaimer: Im not a seller and not against any party, we are here to enlighthen our potential buyers of the problems/issues.

This post has been edited by ytlay: Jan 11 2013, 02:29 PM

TS can also post his problem in Lenovo official facebook. Hope Lenovo can help.
http://www.facebook.com/LenovoMY

We welcome any senior reputable reseller to share your experience to assist our forumer.

Wonder any others imported set Y series users face any warranty claim issues?
Do share your experience for the benefit of the potential buyers.

This post has been edited by ytlay: Jan 11 2013, 02:34 PM

Hi, there! remind me a thread that discussed about the potential issues of international warranty on grey imported set.
http://forum.lowyat.net/topic/2619606

It seems that TS bad experience on major warranty claims proven below statement.
TS can also try the usefull feedbacks/suggestion given by our sifu in the above link.
Wish it helps and do feedback to us on your warranty claims.

This is a good lesson to learn and dont get carry away by the good offers
and overlook the important of the good service and warranty then we
Your choice.

This post has been edited by ytlay: Jan 13 2013, 06:30 PM

You are wrong as reported by TS since Lenovo ask for receipt from Lenovo and not from shop for major warranty claims on US imported set. Pity TS bought the imported set and end with warranty issues.

This is another scenario how they "throwing the rule book" at the grey imported laptop user reported in their facebook.
The warranty are governed by both local Lenovo policy and Lenovo International T & C.
Its best to avoid those grey imported laptop to save you all the hassle & headache during warranty claims.

Lenovo Malaysia replied to grey imported laptop user in their facebook:
"Hi Ms Radhika, sorry for the delay. I have intended to contact you as soon I was able to speak to the reseller who sold you the U300 but was unable to since their number was not reachable, however, in the process, dialled your brother's number which was written in the purchase invoice (thinking it could be the salesman's contact number) and I have spoken to him with regards to the management disposition on this case.

Lenovo management has decided that we will not be able to support your request for a replacement or refund because this machine is a US based machine. The dealer who sold you the unit is not an authorized Lenovo reseller. I have tried to contact the reseller but to no avail, in order to advise them the situation and for them to liase with you with regards to the solution that they may be able to offer you. I suggest that you walk in to the reseller's office if you also fail to reach them via telephone and bring up this issue to them.

Although Lenovo is an international company, the services that we render is subjected to the company's local policy and at the same time governed by Lenovo International Term & Condition.

For your existing U300 which are still at our service center, we will finish up the repair but there won't be any more warranty repair should any issue surfaces after this. "

You can check the iformation written on the box and make sure its local set before you open it.
More info and guides at : http://forum.lowyat.net/topic/2491914

Box identification for official local set Y500/Y400/Y580:
- SIRIM sticker is at the bottom of local set laptop
- Look for "MY" sign on the box, ie IDEAPADY500xxxxxxxxxxMY.
- make sure the spec same as local set listed above.
- make sure is the local set part No. stated on the box, ie Y580-part No. 59342479.
Y500(59-349366 or 59-364676), Y400(59-356819). Refer local Lenovo site for any changes.
http://bit.ly/rpZTBR
- local set all come with 2 yrs international warranty

It look like local lenovo marketing strategy to protect their local market share against competition from the grey imported set with much better price/ performance and more variants.
So, they "twist" the international warranty to shred off the competition from grey imported resellers , so that they can monopoly the market with relatively "overprice" laptop and better margin.
Its not a good business ethics in the open market and bad to consumers.