+1. Insist / Ask for a 1-to-1 exchange. Don't take no for an answer
Lenovo Y580 + Warranty Claim Issues, Please vote!
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 Jan 8 2013, 04:46 PM
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#1
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4,194 posts Joined: Sep 2012  
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+1. Insist / Ask for a 1-to-1 exchange. Don't take no for an answer |
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Jan 10 2013, 10:19 PM
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#2
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4,194 posts Joined: Sep 2012
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QUOTE(ytlay @ Jan 10 2013, 09:56 PM) Sorry to know that you are very unlucky and got a bad apple. I think Lenovo Malaysia and service centre wisen up to all those grey import Y series and decide to put its foot down Its seem that you bought the US imported set (AP set) and cannot get the official Lenovo receipt from the reseller for 1 to 1 replacement according to your post in garage sales quoted belows: » Click to show Spoiler - click again to hide... « Lenovo can call for proof of purchase for major warranty claims for imported set as its stipulated in their international warranty claims terms & conditions.   TS, alternative is try another service centre, and play nice / beg / plead ....  This post has been edited by nexus2238: Jan 10 2013, 10:23 PM |
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Jan 11 2013, 10:37 PM
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#3
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QUOTE(ytlay @ Jan 11 2013, 11:19 AM) What happen if we claim that official Lenovo receipt/invoice is lost or misplaced? Definitely a tactic worth trying for TS, of course with another service centre  Make up stories like brother bought for TS in US or something like that .... Don't play angry, play "victim", teary eyes, ... that kind of thing.The idea is for the service personnel to take pity on you  |
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Jan 13 2013, 08:04 PM
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#4
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QUOTE(BAlm @ Jan 12 2013, 10:42 PM) not sure if extending warranty for your "import" set solve the local warranty problem? As I understand from a re-seller, for Y series, Lenovo Malaysia only sell extended warranty upon purchase of local set i.e. buyer cannot even choose to extend the 1 year international warranty of the grey import unit This post has been edited by nexus2238: Jan 13 2013, 08:06 PM |
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Mar 31 2013, 06:53 PM
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#5
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QUOTE(JJKTP @ Mar 31 2013, 06:43 PM) Claim without warranty shoukd not be an issue because they can always resort to the manufacturing date. In Lenovo Malaysia playinh with their customer? Go to Lenovo website, check out its terms and condition for claiming International Warranty support, pay attention to ASEAN section.Lenovo Malaysia just "throwing the rule book" at the grey imports re-sellers and acting within its terms and conditions |
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