QUOTE(negayem @ Jan 12 2015, 12:36 PM)
Just booked 2 return tickets to Melbourne using Enrich Miles but suddenly has to replace one of the passenger with a third person. Is this change possible? How to do it? Please help, thank you.
Under normal conditions where the ticket is purchased via non-award means then the change is likely to be possible. (depending on the ticket class + often with a change fee and others fees) To note that MAS define "update" as changing 3 (max) characters in the person name designated as the traveller. Changing a name is totally a different thing altogether and carries the full impact of additional fees.To note under award, the following rule applies.
"18. Once a Travel Award is issued it is considered used if not utilised for the flight reserved. Enrich Miles cannot be re-deposited nor can taxes, fees and surcharges paid be refunded."
Sorry mate but bad news. Everything is totally gone if you wish to change it to another person. Worst still, you have to deduct more points from your coffers and pay for the taxes again. Anyone using the Enrich award should be aware of the impact if the person decides not to fly after redeeming the award.
This post has been edited by hye: Jan 12 2015, 02:05 PM
Jan 12 2015, 12:49 PM
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