Forumer you are complaining against: DAViS

Item being sold/bought: Sennheiser MX400s

Original thread link:
- https://forum.lowyat.net/index.php?showtopic=711189&hl=
- http://www.lelong.com.my/sennheiser-mx-400...3-07-Sale-P.htm

Date of transaction: 24th November 2012

Details of the complaint :
Thought of buying a pair of earphones, saw Davis' post in the forum. Decided to buy the MX400 that he's selling. But since his prices are all in Lelong, I opened and saw the model there. So since its all there, decided that it would be easier to buy on Lelong than to revert back to LYN.

So, the problem began when i received it on 28th November 2012. Excited, I opened the box and plugged it in to my computer to try it out. Lo and behold, the left side was softer than the right side. Thought maybe its just still too new, so left it plugged in with music for another 5 minutes and nothing changed. Even tried 2 other devices, and the results all came back the same.

After greater scrutiny, I realised that the box stated that the earphones are supposed to have a symmetrical cable setup, but the actual earphones have an asymmetrical cabling setup instead.
Furthermore, the packaging of the earphones also indicate that there are supposed to be 'ear pads' included within the package. This however was not present within the packaging of the earphones.

I have contacted DAViS with regards to this matter, and all that he could say was for me to go settle the issue myself with the local distributor. I can't comprehend why I should be the one liable for the extra costs and time needed to rectify this problem, when in fact the earphones already arrived defective, incomplete and altogether different from the specifications printed on the packaging.

And since the manner in which he talks to his customers leave much to be desired, I have decided to stop all email correspondences with him and ultimately opted to settle this issue here.

Finally, the solutions to this problem which I deem reasonable and fair for DAViS to perform are either:-
1. to refund my purchase price in full, and for me to return the product and all else that came with it.
2. to exchange the faulty unit I received with a perfectly functioning new unit.
3. to compensate in full, all the time and expenses that will be incurred to rectify this problem with the local distributor.

I hope this matter can be resolved swiftly, as ultimately I purchased the earphones to use them, not to have them be with the distributor for another month or two.

Thanks for your time reading, and best regards.

This post has been edited by zx7177: Dec 2 2012, 10:53 PM


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You are just wasting your time in here, we already checked with distributor inside there don't have any of such ear adaptor or asymmetric cable as you claimed.
Our stock and distributor stock also don't have as what you claimed, which means two new stock just "sacrificed" to find out.
They want you packed the item and send it in, we are still waiting your parcel tracking number.
If you have doubt please call the number on warranty card.

i have this earphone n yes indeed it has symmetric cable setup and the package include the ear pads. maybe new unit quite different than older package, i don't know.

This post has been edited by figure8: Dec 2 2012, 04:37 PM

Hi,
The photo shown is latest packaging, as a customer he needs to take his own initiative to get thing solve too.
Seller and distributor end also needs to know as well. We already did our part to find out at our end, now we are waiting customer to continue his part.
Thank you.

Question is, why is it that I cant get you to rectify the problem for me? I bought it from you, why should I bear the costs of sending it in and waiting for it to be fixed?

If you and the distributor's stock doesn't have the text as I have shown, then why am I receiving a unit that is different from yours? The picture I posted was taken from the inside of the packaging YOU sent me.

Also, why must you keep on referring me to the distributor when you are the person who sold me the goods?

edit: Furthermore, the goods ARRIVED FAULTY. Shouldn't you as a seller be responsible for that?

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Added on December 2, 2012, 4:55 pmHi, thanks for the added input. Mine only came with the earphones. Nothing else was in the packaging.

As the seller says its the latest packaging, however his product does not match the packaging that arrived together with it. Thus I'll be referring to Sennheiser directly before I proceed with any further action, since clearly, DAViS doesn't want to be held responsible for anything after the sale was done.

This post has been edited by zx7177: Dec 2 2012, 05:16 PM

Let me summarize everything.

Problems reported:
1. Asymmetric cable as claimed.
2. No ear adaptor.

Finding from distributor and us:
1. Symmetric cable.
2. No ear adaptor.

Next step:
1. Customer has to mail in the reported product and also the warranty card back to distributor.*
*This is directive from distributor to closely follow up customer case.
**Customer has doubt please call on Monday, they know about your case.

We works closely with distributor for such issue.

Updated 2012 December 17th:
I have no choice but to update in this posting by not creating unwanted posting again.

Do not said you know situation, well enough. Read in here, learn to know who got attitude problem, is it me or the another way round? Those who try to clear the air with sane mind, you may stop replying in here, you will not able reasoning with the peoples live without check the facts first.
https://forum.lowyat.net/index.php?showtopi...post&p=56519563

Those who deal with me especially for RMA case, you guys may ask them do I ignoring them push them away or do they having good service from us? Except got one case a dishonest buyer went in directly to distributor without going through us first, all record and account are not tally. Obviously liar got us in tough situation but the boss back us up for doing good job handling the case professionally, he was thinking distributor kicked us out in fact we got better relationship after the case.

In this case, is clearly the instruction coming down from distributor to us and to end user. They want them send the item directly to distributor not through us. Like this also cannot understand? Do not use your "normally', "logically" thinking to fixed any situation you like. If follow simple instructions, everything going smoothly but some how some people want to go for rough way. We also received some messages saying we did the right thing and also some moral support about dealing such tough people. We also got sent out few message to those who trying help to clear the air by educating member in here. I asked them better stop posting more, because some peoples just act tough, not civilised enough to make common sense works in their brain.


This post has been edited by DAViS: Jan 12 2013, 05:43 AM

Hmm, just curious. Since you work closely with distributor, you cant help claim warranty for it?

@TS, since DAViS says the supplier will keep in touch with you when you send for warranty/replacement, make sure to get the perosn who handle your case name for future reference. Name and email.

davis,the problem is between u and the buyer
pls be responsible
im sure ppl will avoid dealing with u next time after saw ur attitude

TS, since distributor know about your problem, just sent it to them directly. maybe u should called them in advance. ask DAViS who the right person to talk to. i know it quite troublesome cus usually we always sent back to the seller..

This post has been edited by figure8: Dec 2 2012, 09:01 PM

Okay, since you've said the distributor already knows about it, how about you send me the details of the person I need to contact. I also find it quite interesting that you did not inform me that the distributor is aware of the situation up until I posted this thread over here.

Oh and by the way, in your summary you seem to have missed out the elephant in the room, the malfunctioning left earbud. Just FYI.

And i'll also upload another photo to the first post to better clarify the "symmetric cable" that you speak of as well.

Thanks

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Added on December 2, 2012, 9:21 pmYup. Currently I'll wait for DAViS to pm me the distributor's details or something, and I'll try and call them by tomorrow. If all goes well, hopefully will be able to send it in on Tuesday.

In the meantime, will be waiting for Sennheiser to reply my emails regarding this issue.

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Added on December 2, 2012, 9:25 pmI guess I have no choice but to do just that. The main idea of buying the earphones online is to not inconvenience myself to go out and purchase them as I've got work, but now, it clearly seems as if buying at a shop would have been a better idea.

This post has been edited by zx7177: Dec 2 2012, 09:25 PM

The warranty card has the info, address and phone number.

If you follow my advice earlier in e-mail dated 28th November, every one will sort your thing out accordingly.



For you guys info, this deal is done in lelong, not in lowyat.net.
Further follow up need to be done from buyer end inside our chained e-mail.

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Added on December 2, 2012, 10:01 pmWe can help but distributor want this issue deal directly with buyer, according to warranty terms, the product still has to go back to distributor/service centre.
Those members who bought from me in my online shop or lowyat.net followed the simple steps I don't see them making rant in here but they got their thing sort out happily.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

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Added on December 2, 2012, 10:05 pmDon't air your unwanted comment if you knowing nuts in between, don't simply put everything also got attitude problems on seller end.
If we have such problem, our distributor will give us warning but actually none we got highly praise for handling our customer in professional way.
They like to work with us closely and give better deal to us.

This post has been edited by DAViS: Dec 2 2012, 10:05 PM

Well, since you decided to post the email, let's post up the whole conversation for everyone to see shall we?


- So this is basically what I sent DAViS along with his reply. Immediately has to highlight that the box was sealed. True, but only for the top of the box, the bottom however does not have any seal.


- Email No. 2. Sent over the photo's in post #1. And his response was to immediately refer me to the distributor for me to settle the issue myself.


- Email No. 3. Me not being happy with his response, I question his actions, or the lack of it. And thus comes his reply. By this time I was thoroughly fed up with him, and decided to not bother replying.


- Email No. 4. His later reply. Again emphasizing for me to go deal with the issue myself without offering any assistance to even contact the distributor regarding the issue.

The time lapse between that final email until today was basically the timeframe I gave for him to at the very least, contact the distributor and get back to me regarding the issue.
However, as of today I realised that DAViS obviously doesn't want to be in any way responsible for this sale of his by the lack of his feedback since that final email, and that I'll need to get help to settle my issue here.

I do agree that the deal was done in Lelong, however, with DAViS' thread contents, he obviously wants buyers to go to Lelong to purchase their goods. If you honestly wanted to sell your goods listed within your thread, why do your buyers need to refer to your Lelong page to know your prices?

Thus, to conclude my post here:-
- DAViS, in none of the email correspondences with me stated that he has contacted the distributor regarding this issue, as he has stated in post #2. Am I supposed to be telepathic and know that he has?
- All of a sudden, when I post this thread here, on a Sunday no less, that he can say that both he and the distributor have opened one package each respectively, and that their packages DO NOT have the asymmetric cable setup that my unit has.

Thank you for your time reading. Good day.

edit: grammar

edit 2: DAViS, since you said you have already spoken with the distributor, may I know who did you speak to? Would make it much easier when I call them tomorrow. Thanks.

This post has been edited by zx7177: Dec 2 2012, 10:55 PM

Davis is quite well known for his 'terrific' customer service

do a search for his name and u shall find tonnes of thread on him



This post has been edited by driftmeister: Dec 2 2012, 11:25 PM

Should we announced the whole world how our operation works? We always exchanging information frequently.
Up until now nobody receive your phone calls yet. Please call immediately, at the same time Sennheiser party is reading this message.
In my opinion, you are just one of the overacting customer.

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Added on December 3, 2012, 9:54 amAt the same time don't blame how purchasing work, you never PM us from lowyat. I saw you just click and purchase, just like other peoples do.
Only first PM asked me come over to this thread nothing more before than this
We are wondering are we look stupid reply in here because of one customer do not want to send his item back to distributor.

This post has been edited by DAViS: Dec 3 2012, 02:31 PM

Customer service is never in his dictionary.

Once the deal is done. Off he goes.

Just consider urself bad luck and always try to search for the seller's 'reputation' before you purchase anything online.

Getting customer send the product back is never consider customer service? When myself get shit from others, you guys flying in as annoying as fly. When others cheating me with honey, you guys all hiding below the woods. Nahh he deserves it, none of my business.
Must be terrific record those internet basher again and again.

wondering if it's seller doing business first time? such a lame excuse.....


This post has been edited by asamalikum: Dec 3 2012, 10:44 AM

Not the first time dealing with such customer for sure, in the end still the same result.
1. Please send the item back let them investigate it.
If customer do not send it back nothing will happens.

nope..the first time dealing with customer to complain about your corky arrogant attitude for the first time...may be u got luck escape before this..

I was about to purchase an RM600+ watch from him, but decided not to once i saw the TONS of complaints on how he conducts his business. I saw his replies to people were bloody rude, arrogant, unprofessional, and emotional, signs of a very untrustworthy business man.

Davis, a word of advice, be courteous, be professional, and be responsible when you deal with people especially your customers if you wanna make it far, with your current attitude, you wont get anywhere, you should have learned this by now, in all complaint threads about you, people have been commenting of your attitude problem and yet you still do not see this.

From how i see it, you should be the one to send the product back to distributor and rectify ALL issues with them, the customer does not need to know what happens in the back, all customer wants is to get the product he/she paid for as advertised.



FYI, to those who do not know, he got his 'safe trader' tag removed due to his unprofessional and rude attitude.

Customer sending back the item back to distributor does not means we wash our hands clean. They want to know the issue immediately first hand.
Tell us in which of the message in the e-mail is rude or arrogant, don't talk nuts if you not yet read it.

At the same first you FFK for the deal, you can keep the reason with yourself. We do not pursue further like how peoples list their encounter in FFK list.

The tag is nothing it was given, we never ask for it. The people who wanted it removed until now still not apologizing to us and distributor, as many lies given totally not same record as we and distributor find out.

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Added on December 3, 2012, 2:25 pmAt the same time distributor said no phone call receive yet until now.

This post has been edited by DAViS: Dec 3 2012, 02:25 PM

LOL, you ARE rude and arrogant, like what MANY others have mentioned. Look at your own posts.

FFK? are you saying that i FFK you before? since when? show some proof, all i remembered was asking for the price of one of your watches, is this considered FFK? do you know what FFK means? Another proof you being an unprofessional seller.

I'm sorry but the mods removed your tag for a bloody good reason of which you are oblivious to. And i agree 100% with the mods decision in removing it.

Bottom line is it, you have an attitude problem, and most probably some anger issues that needs to be fixed. Good luck!

Yes, I always seeing as angry man. Go away, let this case sort out between this three party, buyer, me and distributor.
SMS reminder sent, phone calls still not receive yet.

So the earphone should come in symmetrical cable, and DAViS also checked his stocks (infact checked 2 sets) also symmetrical cable?
But buyer received a asymmetrical cable?


And buyer are required to go back to manufacturer instead to the "shop" he bought it?

Lay man terms, meaning buyer did not received what he purchased? Thats a cheat no?

u can just order people to get away like that? ..u thought this LYN forum ur bapak forum? i still wonder how people like u with 'busuk' attitude still can survive doing business ? that the only thing i i respect from u and should salute u...

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Added on December 3, 2012, 3:09 pmthen Davis should have dispute tag coz cheating?

This post has been edited by alibaba12: Dec 3 2012, 03:09 PM

Time to learn some manners and EQ..

Distributor located in here in Malaysia, they want the case handling by them. So the stock need to send back to them directly instead of us.
Our stock and distributor stock checked do not have the cable as customer claimed but in the photo which he never sent to us is showing totally different design.
So customer has to send it back together with the earphone and warranty card to distributor, they want to know the issue and to solve the case ASAP.
Some people has perception they have to send the item back to factory but is totally wrong, everything has to solve locally.
Is that not clear enough?

Omg all this for a rm60 earphone?why dont u just send to the distributor direct in the first place as he advised?

Both of you serious need to leave this thread, let the buyer continue his part.

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Added on December 3, 2012, 3:14 pmThat's what make Sennheiser, distributor and us wonder too.
Let's just wait him send it back, is so small issue not sure why we replying in here.

This post has been edited by DAViS: Dec 3 2012, 03:14 PM

Davis, we won't go away until TS's case is solved. It is our responsibility to make sure all trades within this website stays safe and sound. Why? because I personally bought and sell a lot of stuff at lyn and wish to continue doing so. There're however dishonest and irresponsible sellers around. Hence, we will continue to stay strong and help each other out.

Stay in here and don't discuss other than this issue.
If you guys want to stay strong, go over my threads. Got conman there conning sellers but don't see you guys so free appear there making concern?

any link plz ? ur thread post in Trade Zone Helpdesk & Dispute Resolution Corner section? me cannot find any .. if yes sure i help u curse that conman like i cursed u here..

Regarding the issue of it being a RM60 pair of earphones, it has nothing to do with price. Where are my rights as a consumer? If the thing malfunctioned AFTER I've had the thing for a while, yes, I would not bother the seller, and go back directly to the distributor.
However, any normal person in my situation, would directly go back to the seller as the product already had issues the moment I took it out of the box. Not surprising that I want DAViS to be responsible for my issues right?

Regarding the fact that DAViS is FINALLY so free to check up on my issue with the distributor, multiple times today even, why didn't he do so earlier?
Only bother to take action once I posted it here for the world to see? Very professional indeed.

Also, if it weren't obvious enough already, today is a MONDAY. Does DAViS think I have nothing better to do than to just sit here and look at this thread all day long? As with other normal people, I have to work.

@WaCKy-Angel, precisely what I thought of when he said that the 2 units they checked out were different from mine.

people bantai u kaw2 baru mau check sama distributor..at first buyer complain asked buyer to settle it with distributor...shame on u...and once again...which thread shown u got con ? if got conned post in this section la i.diot...

p/s: hope people will click my siggy and see u as a rude,corky and irresponsesibble seller..

This post has been edited by alibaba12: Dec 3 2012, 03:51 PM

We already update with distributor immediately about your issue, at at the same time we need you do as what we advised earlier. Don't say we are so free or what, I spent my f***ing rest time to reply your non-sense in here while I lying in hospital wad.

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Added on December 3, 2012, 3:58 pmYou may get yourself locked for a week and warning, read the message carefully and I don't see why I should reply to you.

This post has been edited by DAViS: Dec 3 2012, 03:58 PM

If the product works fine out of the box, I don't think you'll have any issues with him. But if anything were to happen to it, I'm guessing you're out of luck and will have to settle the issue yourself.

And yes, I paid for a working product, not one which is defective, need to waste time and money to go and solve the issue and also unhelpful customer service from the seller. Imagine my disappointment.

Worse still was that I was actually eagerly awaiting the earphones as my old pair of Sennheiser MX500's have failed on me after many years of faithful service....

Don't say unhelpful while we need you to send the so call failed product back to us, is that any problem for just pack and send it back to us/distributor?
If your product no issue, you still has to send the warranty card back to us too.

You help yourself on your end, we will help you too. Nobody is dropping off your issue, while later on in charge person shall give you a call back.

Well i agree with u price is secondary.im not choosing sides or anything.but if i were u i would have just sent to distri.oh well diff strokes for diff folks

I am aware that you have updated them. Yet when I call them, the person you named wasn't in during working hours. Am I supposed to be responsible for that as well?

Oh, and thanks for your well mannered speech.

You can be on a beach in the Bahamas or lying in a hospital ward, it doesn't matter much to me. The fact that you're still actively bumping your threads means you're still healthy enough to conduct business. So why should you not be fit enough to reply to this thread here?

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Added on December 3, 2012, 4:15 pmI do understand what you mean. Appreciate your feedback.

The main reason why I'm posting this here is basically as my form of feedback on what I've experienced during the course of these few days with regards to this matter.

Secondly, its because much of the action on DAViS' part was only taken after I posted this matter here. Prior to this all DAViS did was to tell me to contact the distributor myself, settle the issue myself and essentially not hold him responsible for selling it to me in the first place.

This post has been edited by zx7177: Dec 3 2012, 04:15 PM

wakakaka.. want people sympathy ka? u got heart attack ka? next time thread ur customer nicely...then u dun have heart attack....shame on u ...

Read my signature first.
2ndly spend sometime highlight which part I asked you to go your own way?
We do not have to tell you how magic works at back, you just do your part that's it.

so u still alive and got energy to reply..gud on u... ..btw which hospital u admitted? maybe can visit u there...

Sorry, but I have no idea what I'm supposed to be seeing in your signature.

Do re-read the emails you've sent me. I suppose you have forgotten its content.

Also, I have no idea what is this 'magic' you're referring to. All that I've been seeing from this matter for the past few days have either been disappointment or plain frustration.

To the TS regarding the symmetrical cable and extra cushion buds have you bother directly mailed Sennheiser regarding this issue?

Sometimes it could be due to manufacturer changes in product contents and outdated packaging. Lots of audio electronics manufacturer does this to further cut down on cost, material, etc. etc on later manufacturing batches. At best it could be consider misleading advertising.

I have contacted them, however they have yet to revert back to me regarding this issue.

Also, I have spoken with the person from the distributor, and she'll check up on the issue of the cable and ear pads.
Regarding the faulty left earbud, I have completely given up hope on DAViS, and will settle this issue myself with the distributor.

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Added on December 3, 2012, 5:30 pmAnd regarding the bolded part, as per my conversation with the distributor, the person stated that all their units have an ASYMMETRICAL cable setup.

Whether it was a typo mistake or whatever, I let everyone else decide.

This post has been edited by zx7177: Dec 3 2012, 05:30 PM

bro, one, you should bring all the con-case to this section so we can voice out. It is what this section intended for. Two, if you continue this attitude, i don't think ppl are willing bother.
It's good that you finally take some actions over the case. As much as you hate or unwillingness to responsible, it is what it is. Learn your lesson and improve. Move on.

Erm....
For me, it is quite easy.
Actually, customer ( buyer ) bought the item from seller, while seller got the item from distributor right?

If buyer received the item and something is wrong with the product, normally within 1 week or 1 year, we just need to go back to the one who sold the item, ask for RMA service or exchange service, right?
Because normally, seller / retailer is the one who going to deal with distributor, not end user themselves, and most of distributors do not deal with end user directly even with purchase receipt.

So, I'm not sure whether I'm right or wrong but usually this is how we work in Penang la....
Buyers deal with sellers, while sellers deal with distributors.
Unless there is some special case, where distributors demand to deal directly with the buyer ( macam the retailer already end of story, the retailer suddenly no deal with that distributor, bla bla bla )

Korek me if i'm wrong.

u wrong already, can i korek u?

but i agree on first line, it's really a small matters actually, but why did buyer need to deal with distri? about 1 to 1 exchange also should be honored within 1 week no?

i too totally agree with you on who should contact the ditributor. it should be the seller...

what i see here is that there are 2 issues.

1. what was advertised by DAVIS was not delivered to the buyer as promised, isnt this enough to requre a total refund. It is the duty of the seller to make sure that what he gets from the distributor is the same as advertised befor selling it out

and
2. the buyer had found the product defective the same day that he recieved it through mail, and he did feedback to the seller. shouldnt the seller be responsible for the claim? if it was after a week i would understand that the seller would not bear responsibility

after reading this i guess that all should be aware that this is not a TRUSTED seller.

BTW ZX7177, i would go to the NCCC to do a consumer complaint against the seller... and do a feedback through lelong as well

This post has been edited by pacer: Dec 3 2012, 07:42 PM

Hmm. Like buying a xxx brand phone from a phone booth with official xxx warranty ....u checked everything but forgotten about the headphone which was supposed to be included and u realize it only when u get back home. U'll definitely go back to the shop(instead of warranty centre) and ask about it. Even if there's a need to communicate with warranty centre, the phone seller bear the responsiblitiy to do so for the buyer.

Lastime my friend bought a samsung phone from a phone shop in a shopping centre(Only a rm 300 samsung phone). When phone got problem, we send it back to the shop(not samsung warranty centre)...the saleswoman said we can send it to the samsung warranty centre for u, but it may take some time as we may only send it the next few days and then maybe somemore time before we take it back as well..but if u want it to be fast, u can send it yourself to samsung warranty centre yourself without delay...

Just the seller unwilling to do so for the buyer,(maybe afraid/unwilling to bear the cost and time to send the items back to supplier and all the hassles.)

Just my 2 cents tho.

This post has been edited by mrkenn: Dec 4 2012, 05:19 PM

If I was the one that bought the earphone, I would prefer to go through the distributor instead of seller.

Tough luck for getting a damaged unit. Not everything is 100% functional on arrival. That's the risk of purchasing stuff online, you don't get to test on the spot before purchase.

Still I do not see the reason of making a big hoo-haa out of this.

I would just email/call the distro and proceed with the RMA once I obtain more information required and also explain the situation to them. Normally, once this is done, there will be some RMA# given and to be attached on the faulty unit.

Just like how you RMA a Seagate HDD. You want to wait 3 months by going through shop/reseller and bear more postage cost of sending/return the unit, or you want to wait less than a month with complimentary postage back to you?

Ultimately, it is up to how buyer want to push this issue though.

Frankly speaking, if you have this kind of mind set, I definately will not buy anything from you at all!

Me also dun want anything from seller like this...anything go to distributor.. better buying direct from distributor if allow to do that..

I also want korek u can ah?
Thats the problems with online sellers (resellers to be correct) nowadays, and even big shops too.

All they care is just making money and not after sales support.


Not going to agree with u..

If i get a faulty HDD i will go back to the shop and demand for a new unit on-the-spot.
Not going to settle for 3 month waiting time and/or expecting a "Certified Repaired" unit as replacement.


As for DAViS case, its a case of "different item" received by buyer..
I dont think it can be a "manufacturing fault" coz its a different cable, if 1 side spoilt then ok lah....

I just dont see whats wrong with dealing with distributor directly.

Why deal with distributor directly is a +1 :-

1. Faster service. Instead of the shop or dealer drag your stuff and put the blame here and there.

eg. You go back ask dealer why so long? he reply, distributor is handling it, postman not here yet, delay in delivery, no news from the company.

2. Distributor can direct exchange for you the item immediately. Some dealer didnt promise an exchange can be done in 14 days or so.

My shop dont honour the 14 days exchange policy unless stated, due to my location is way too far from distributor. I have my own reasons.

3. Distributor and keep you updated as the whole warranty process, you can ask how the procedure work and so on. Not all dealer can explain how the warranty claim work is done by the distributor and furthermore the time frame of RMA depends on the Distributor and the Manufacturer.




This post has been edited by StratOS: Dec 4 2012, 12:10 PM

wow, looks like customer service really disappear afterall. Guess the money we pay is merely for the product itself.

I agree with you that dealing with distributor has its benefits,but in the case of this TS, I guess it was more of the seller not giving what was paid for. And not taking responsibility for selling his goods.... just to recap.

1. Buyer advert in Lyn and it CLEARLY stated that it comes with a asymetric cable, ear buds and a case as described by the seller, don't see that in the pictures do we? So in this case the seller doesn't know what he is selling?

2. Left side faulty, upon opening package. And was reported to the seller the same day. I guess this warrants for a 1-1 exchange or at least some responsibility.

3. Buyer did contact the distributor but has taken quite a lot of time to manage his case, wouldn't the seller have a better relationship and a better understanding of how to go about dealing with the distributor?

Anyway, since its just a small sum, can't the seller just bear responsibility on this and give a total refund of the product as goodwill, if not just to protect his credibility in this forum for his future dealings?

Just my 2¢

If all distributors can deal direct with the customer, I am more happy with that, as i don't need to pay extra marginal profit for the middleman.

There is some situation that you have to consider. If it was imported unit, then yes it is preferred that seller get it back. I still can't see why you are not able to send it back to distro. Does not make sense. If you have so much time to waste on seller, why don't waste that effort of simpler step of A,B,C?

Of course if distro does not accept direct dealing with end-user, then yes, seller must take responsibility.

Your attitude pretty much shown that you simply blaming everything 100% on seller, not on the product.

This is my 2 cent la as it is my experience of handling electronics stuff for very long time, and of course not only some IT gadgets. Besides, I do not see any RMA issue from my side before as far as I done my business. In fact, even after-warranty services are provided by me as long as it is within my power to help.

If distributor do the sales, I would go directly to them too, for sure the price will be much cheaper without the 3rd party. Too bad it doesn't work that way unless you have the $$$ to buy in huge quantity.

If one-to-one exchange is allowed, then of course I agree you have to push it back to seller.

Since you highlighted that the product he received is different, then most probably I have to agree that seller have to take responsibility.

Still, Davis so far has rejected the idea that the product he sent was different, no?

Yes, I 100% blame on the seller cause I bought item from him/her, not from the distributor, some more he/she made profit out of me.

When unfortunately incident happens, he/she suppose to provide after sales support for me. But in this case, you see what had happened.

Oh, may be I am the one which I definitely cannot accept this kind of seller with this kind of mindset, "profit you take, shit thing happens, you go deal direct to the distributor!"

Cheers!

couldn't agree more.

If like many other online sellers here have said that just deal with the distributor directly to prevent all the hassles and waiting,what's the point of having after sales service?Just for showing and giving empty promises? Instead of insisting the buyer to send it by himself, giving options to the buyer whether he can waits for the seller to send it for RMA or sending it himself.
I rather just buy it from a proper shop which I can send it for repair if anything happens

This post has been edited by Lalogi03: Dec 4 2012, 04:07 PM

huh?? Which site you are standing? 1 or 2?

1.)Agree pay to the seller, thing happens, you deal with the distributor

2.)Agree seller to provide after sale support, to have seller send back to the distributor

Depends on case, if its faulty still acceptable..

But now its a different item received by buyer, i dont think Distributor would even accept such "RMA"..
And even DAViS also says himself and distributor checked are Asymmetric cable, but buyer received a different thing.

So its either buyer was lying, or seller is.

It depends on the buyer, whether he wants to send it himself or the sellers to do the work. If the buyer choose to ask seller to do the work, the seller should help him to send it and like I said earlier buyer should be given two options. It seems that the buyer was forced to send it by himself.

Already sent it in to the distributor today. Since they accepted it, I'm guessing the wrong cabling isn't DAViS' fault. I'll definitely let the dealer have a piece of my mind regarding this issue.
But as per the distributor, it can only be settled after the unit returns from the service centre in Singapore. So until then, I still don't have what I've paid for.

On a side note, went to Cap Square for lunch today, and I realised that there was a Sennheiser shop there. Dropped by and saw that the MX400s they had in stock had:
- a symmetrical cable setup
- had the model number printed on the side of both earbuds (which mine didnt have)
- the 3.5mm jack was silver in colour (the one I received was gold)

All those details almost match exactly what my old pair of MX500 had. The best part is, it was on sale for only RM59 .
Whats even more interesting was, the shopkeeper said that they stock their goods from the distributor that DAViS referred me to....

So I'm guessing that this confusion would only be settled once the earphones are back from Singapore.

bro , you might want to see this link

http://reviews.ebay.com/How-to-spot-FAKE-S...000000001458264

sooooo.... those 'phones were fakes?

well, usually if the item arrived DOA, seller should do a 1-to-1 replacement of the product. In the USA, customers are even elligible to return or replace an item within 30 days, here we're seeing sellers who do not even want to be in the after-sales service circle after the sale had been completed.

To be honest that's what I was most afraid of. But I'll wait for the distributor to get the earphones back before making any conclusions. Until then, it's too early to claim that they're fakes.

Thanks a lot for the link though, really appreciate it!

may want to see this site too -> http://www.articlesbase.com/electronics-ar...one-623855.html

Will have a detailed look at it again when its back to see if it matches any of those points detailed in the article.

Thanks!

No offense to any party but i have http://forum.lowyat.net/index.php?showtopic=1890711&hl= i bought in Midvalley should be ori.. why the packaging of your earphone look very "simple" rather than mine.. i got my wire carrying case, but for the soft sponge i think it's not include..

some of the details of "fakes" seems to match...

what if the distro return with a remark of " fake goods".

I don't take any side here,

Well Since, RM60 is not a lot and since DaviS and Distributor is working closely together, so why not just leave the buyer out in this case and settle with distributor?

It would just work out best for EVERYONE if

1-DaviS 1 to 1 exchange with the buyer.
2-DaviS send the faulty one with missing parts to Distributor
3-DaviS get back the replacement unit from Distributor
4-HAPPY ENDING


I do have a doubting point:
-Davis check his stocks and found the earphone is not what the buyer described
But buyer somehow got a different and faulty one from Davis .. (Pos Man must have swapped a China made inside)

That's a good question. But since I don't really use those cases anyway, I'm not that concerned about the absence of it. Possibly was done as a means to cut costs on the manufacturer's side I suppose.

Regarding the sponge, my old MX500's did have them. Another means to cut costs I presume?

---

Added on December 6, 2012, 9:25 pmThen I'll definitely be busy filing lots and lots of complaints.

This post has been edited by zx7177: Dec 6 2012, 09:25 PM

any updates on this bro?

waa... thanks a lot you guys, never thought DAVIS himself would act this way in doing business. i was just about to buy a gshock watch from him until i passed through this thread. unresponsible seller and fire and forget customer service. once got money, customer can go die...

boycotting him now.

Got the replacement from the distributor already.

2 weeks ago when I called the distributor after dropping by the Sennheiser shop at Cap Square, I asked the person I was liaising with whether or not I could have my unit replaced with one that had an symmetrical cable setup as displayed in the shop. The person said I could, but since the unit I sent in was faulty, they would have to have that unit return from Singapore first before they could send me one with a symmetrical cable.

So on Friday, I came home to a courier package from the distributor. In it was the exact same plastic box I sent the faulty unit in, but with a completely different set of earphones. This time it had:-
- symmetrical cabling;
- Sennheiser logo and model on each earbud;
- a nickel coloured plug as opposed to the gold one the old pair had;
- a cable that had a texture consistent with that of my old MX500 (the faulty pair had cables that felt a little rubbery, a bit like those on a Creative EP630).

All in, I'm quite happy that I finally got what I paid for, albeit with the trouble of having to get someone to go to the distributor on my behalf as I had to work.

Though the representative from the distributorship had promised to contact me 2 weeks ago regarding the cabling, sponge and other questions I had regarding the earphones, I have yet to hear from them since that day I called them after visiting the Sennheiser shop.

I'd like to thank everyone for their opinions throughout this debacle. I hope that what I have experienced here can be of use to you whether as a seller, buyer or even distributor.

case solved yeay

I was just about to pm him to buy few series of watches. Luckily I read this thread. Tq

Sometimes I really pity the seller. Where is your humanity? Everybody wants to purchase goods at the cheapest price we can push. Do you stop to think what did the seller sacrificed to bring the pricing down? When things go wrong, critics wannabe pop up to busybody harrying the seller. It's not like he is not replying like some irresponsible sellers. He is around answering queries even though product is bought elsewhere. Why don't you people just let the issue settle between them? Shame on you.

its our forumners responsibility to ensure all trades are safe at lowyat. this is what lowyat.net is reputable for and i'm sure because of this, we buyer and seller feels safe to continue perform tradings at lyn. welcome to lyn.

Buyer also need to be very careful with the seller. Some seller's attitude is like xxxt. Before purchase treat u like a golden duck. After purchae..u die ur fault. Unless till ppl start to bringthe issue up then only the seller stsrt to explain. Well I do receive a pm frm a seller stating shooting me as well.

What I witness in this entire thread is nothing short of group of bullies ganging on a singular target.
If you're so adamant on making LYN a "safer place for buyers and sellers" then stop being so bias and taking sides. Listen to both sides, wait for their action, ask for updates without provocation and stop commenting if there's nothing constructive to say related to case.

I don't think u read it thoroughly enough. Seller's earlier remarks show no sign of taking responsibility and remains cocky till more forumners start to voice out. No matter how u want to put it or twist it, after sales service remains an important factor irregardless of selling price.

1st impression always the last impression

And I suppose you all think you're helping the situation?

from the replies from the seller to others & TS... very obvious the manner of the seller... yikes!!! LOL

What humanity? Seller deserves what he is getting based on his attitude. What seller sacrifice by bringing the price down? Show me one example that is cheap from the seller.

Around answering question, so what? Beating around the bush is not going to solve anything. Stop being such a moral police wannabe and grow up.

And the case is closed. No need to bump the thread further, thanks.

Moral policies? Those supernumeraries, you included is already shoving their own brand of moral policies. Please, don't be so ignorant of how hypocritical you sound

If you want to help the seller in this situation,just let this thread dies off by itself rather than keep bumping it up with your new replies.

U r making a fool out of yourself.

Err, am not sure what to comment. Just that if i am the buyer, basically rather than go through the seller, i would go to the distributor directly to claim my warranty given that the seller permits that. Like in this case, where seller had instructed the buyer to send the product directly to senheiser. Because it would mean that i get to know what is the real problem first hand. No hidden agenda or plot. You know, when information get passed on from 1 hand to another hand, some of the infos might get lost and it might lead to further misunderstanding situation. After all, what's the true meaning of having the warranty card if you do not abuse them correctly So, to buyer, i advise you to straightly consult with the distributor. Religiously speaking, take your product as having a 'life' inside it. If you have a child, and that child is sick after 2-3 days being born onto this world, you will seek the doctor to settle or to clarify things for you or you will seek guidance from the God the All-knowing and All-mighty? If i were you, i will seek for Gods'. Doctor know nothing. His job to help in giving birth to the baby is done.

Second, @Davis, as seller may be in the future you should elaborate more on the warranty part of your products. Sometimes a phrase "3 years warranty from distributor" and "3 years warranty from distributor. Please contact distributor directly for RMA issue" will make a whole lots of difference in its meaning and interpretation.

Third, to all buyers, please remain cautious all the time. Don't just read an adds and decide to buy it straightly. Always ask how the warranty procedures work. And mind you, as for me, i always ask the seller or the distributor to open the box and check for everything before attempting any delivery. Getting an opened box is better rather a sealed box imho

Won't make a difference. The people who want to find or investigate, search engine will show this thread regardless.

I LOled at that honestly. You still need to ask for doctor's help to cure it la, but maybe it is just a different doctor this time.

For the least, you are the kind of buyer deserve to get cheap price due to some of your understanding.

I made few enquiries to Davis on some expensive items he is selling.. as his siggy says.. he is a 100% committed sales only and no support.... He treats customers like prostitutes....

Lucky.. I didnt buy from him after reading all these disputes... dont want to put cicak in my undies knowingly..

Friend, do not make fun on yourself. Look back the messages that I have replied before. I should say you make every sellers avoid to deal with you.
We are helpful answered everything since January, included things we never carry. You will never buy from us from the start of the first enquiries.
Anyway, do not simply create story that never exist about my signature. We have the strongest support backed by all service centre.
Thank you.

TS can close this topic now...the case is already solve and its just a misunderstanding between seller and buyer.Stop Spamming this thread.