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> DAViS - Sennheiser earphones, Malfunctioning earphones

Lalogi03
post Dec 4 2012, 04:05 PM

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QUOTE(hengng @ Dec 4 2012, 02:26 PM)
Yes,  I 100% blame on the seller cause I bought item from him/her, not from the distributor, some more he/she made profit out of me.

When unfortunately incident happens, he/she suppose to provide after sales support for me.  But in this case, you see what had happened.

Oh, may be I am the one which I definitely cannot accept this kind of seller with this kind of mindset, "profit you take, shit thing happens, you go deal direct to the distributor!"

Cheers!
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If like many other online sellers here have said that just deal with the distributor directly to prevent all the hassles and waiting,what's the point of having after sales service?Just for showing and giving empty promises? Instead of insisting the buyer to send it by himself, giving options to the buyer whether he can waits for the seller to send it for RMA or sending it himself.
I rather just buy it from a proper shop which I can send it for repair if anything happens

This post has been edited by Lalogi03: Dec 4 2012, 04:07 PM
Lalogi03
post Dec 4 2012, 07:45 PM

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QUOTE(hengng @ Dec 4 2012, 04:21 PM)
huh??  Which site you are standing?  1 or 2?

1.)Agree pay to the seller, thing happens, you deal with the distributor

2.)Agree seller to provide after sale support, to have seller send back to the distributor
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It depends on the buyer, whether he wants to send it himself or the sellers to do the work. If the buyer choose to ask seller to do the work, the seller should help him to send it and like I said earlier buyer should be given two options. It seems that the buyer was forced to send it by himself.

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