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Here's where you'd gone wrong, LeoYew.
Mistake 1
While "Yes" and "No" are simple words to spell, it shouldn't be treated with simple attention, especially when it's used for clarification.
He asked if the display is of Full HD; thus, the answer is either "Yes, it is" or "No, it's not". Note that while his question was specific enough that there's no room for possible misinterpretation, however way you look at it, so was your answer, and I quote, "Yes, it's Full HD..."
When you said that it's Full HD, and the specs shows that it's Full HD, with the invoice states that it's Full HD, shouldn't it be Full HD?
Pick your answer: Yes, it should be Full HD. No, it shouldn't be Full HD.
Mistake 2
When you were confronted that the merchandise sold is not of Full HD display, it was responded with, and I quote, "... somemore HD and Full HD no much difference...".
If, indeed, there's not much difference going between HD and Full HD, why the different terms created for identification? Why the differences in terms of price for a HD and Full HD set? Why the need for YouTube uploaders to state if the video if of HD or Full HD?
Clearly the difference is glaring enough to command such attention to detail and love for visual clarity, wouldn't you say so?
Even if there's not much difference between HD and Full HD, as you said it to be, who are you to decide for your customer the standard of what they can live by? Shouldn't customers receive exactly what they were promised and paid for?
Pick your answer: Yes, they should receive what they were promised or paid for. No, they shouldn't receive what they were promised or paid for.
Mistake 3
While most forumers here have pointed out the suspicious lowercase alphabet SMS print-screen, that you provided, which contradicts not just the way how your customer typed but also the simple fundamental of how the 1st alphabet, either in the beginning or after a full-stop, are always in uppercase, unless tempered with, I have something else to show you of what you might just have overlooked, in your eagerness to clear your name, which only resulted in you being all the more suspicious.
Pay attention to both of your SMS-es and you'll realize that the alphabet of nouns after coma, in each SMS-es, is in lowercase except for proper nouns, of course, but somehow, the alphabet "i" in the suspicious RM500-refund-demand SMS, is in uppercase, which should have been in lowercase, if you'd let nature that's it's course but obviously, something was done to it.
Were you so conscious of your concocted plan that your moral conscience, somehow, reversed the natural order of simple SMS typing in mobile phone?
I don't need to tell you that if you remove those print-screen of yours i.e. post # 28, it'll only make things look worst than it already is, for you.
My advice: 1 apology in exchange for forgiveness over 4 mistakes is a good deal, if you ask me.
P/S: To some, receiving refund is enough but to others, an apology carries more value than the act of refund itself.
This post has been edited by William Somerset: Oct 27 2012, 10:47 AM
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