great to hear...btw what part did they nid to replace?

The whole screen, hehe

bought from one forumer here,
he said no stock in hand dy,therefore sent to service center can get back the laptop quickly,if not have to wait 2 months plus depending on asus

wow...nid to wait only 2 days to contact to get the parts and change whole screen around half an hour...not quite "dell" with on site service but good enough...:not bad:

Dear Threadstarter, do consider yourself very lucky.

I bought a unit from Devour himself on the 22nd of June. Returned to Devour on the 28th and that was after going to the service centre where they diagnosed the problem and advised that i was eligible for a 1-1 exchange but from the seller.

Today is the 29th August....thats TWO months. What to do? i guess Devour never got any stock in that time to replace for me despite him advertising on his sales page that new stock arrived 7th August and a recent post to say that stock JUST finished...

All i can do is pray that one day he will call with some good news coz he sure isnt picking up my calls! Just hope he doesnt fall under his own category

"-3) some buyer , they all look for very cheap price, and to be frankly , most of the seller will told them:" i can sell it cheap, if any happen on warranty, you no come back me, cause i earn u very tiny, i will not waste my time entertain u =) ... == " and most of the buyer will be so happy when they got very cheap price offer and forget about this situation, once the laptop have trouble that need to send warranty, they will suffer"

Sorry to heard that... I know n series is running fast model... Luckily I went to bigger store that have few more units left... N I told him I want it done today...!!! I dunwan any delay ch edi dis check dat...

Hi, for ur info, the replacement unit are depends of asus diagnosis, ur case already follow by asus as u wish :-)

To be speak honestly , ur case would be settle very fast, but what u have did? U call asus malaysia to creat false story and mention ur only the boss of my company, and said i not longer are the onwer? asus have voice record on it. .. U make asus did not keep track with me cause they been told by u as i have quit as reseller, and this make him hard to explain back and follow up back, i have to went to asus management to handle back and explain to them in order to help u got the replacemnt, they invest it and told!
It already wastw time!


- what u have make mess but i follow back to help u, even u told me ur laptop need doa, i drive to ur home to take it and u just sit at home waiting, u tell me which reseller will onsite help u when u need warranty?

- customer are right and its my plessure to help but at least u tell the truth story but not creat things like i bully u o,? i sugget post my invoice to show to other see how much i sell u the unit? Did i recieve premium buying price from u?

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Added on August 31, 2012, 2:25 pmAs forumer name shadow16 as above bougth the series from me also, once his unit have problem, i went to his house near by pick it, sent to warrant, its hardisk fault, within 7 days he got back his unit, i pass it to him nearby his house, from initially till end, he never need to travel far to lowyat, he just sit at home and relax, and yet, my selling price to him are far cheaper then retail price, if this kind of servies can not make u happy, then u should try to exchange posseion with :-)



To mod, sorry i do not want ruin this topic discussion but i saw slander here which totally unfair to me, so i have to reply, thanks

This post has been edited by devour: Aug 31 2012, 02:40 PM

Dear Devour,

Thank you for clarifying the situation but as i informed you, i had merely called asus as a follow up and in fact you yourself suggested i do so.
I DID call up Asus and i did mention that i was from your company as they would not entertain a call from anyone else. What i did not do is mention that that i was your boss and i did not mention that you were no longer working there. I DID mention that as a follow up they could call either or better yet, both of us. Please do challenge Asus if they say otherwise. I would be most interested to know their reply after hearing said recording.

Again i have called many times to Asus and they have gotten their staff at the service centre to return my call. All they can tell me is that my unit has already been approved for an exchange and to get the exchanged unit, that is between me and the seller.

- what u have make mess but i follow back to help u, even u told me ur laptop need doa, i drive to ur home to take it and u just sit at home waiting, u tell me which reseller will onsite help u when u need warranty?

my dear friend, i do appreciate that you picked it up from me at my place of residence instead of Jaya One which is like 2minutes away. Wasnt it a more convenient arrangement which prevented either of us waiting for the other? u called, i came down, returned item...simple and fast i thought.

- customer are right and its my plessure to help but at least u tell the truth story but not creat things like i bully u o,? i sugget post my invoice to show to other see how much i sell u the unit? Did i recieve premium buying price from u?

bully? i believe i merely stated the fact which is that it has been 2mnths since i returned the unit for a replacement and till today, i have received any indication of when it might be ready. In fact as i said, all i can hope is that you are still following up with my case and trying to resolve the issue as best as you can....irrespective of whether u sold to me at a premium pricing or not.

Again, sorry to the TS for the extra drama created. And to Devour, i do not want any drama as well. What has been done is done. Just please do communicate with me and close this case. Also, thank you for selling the lappy at such a wonder discount. I do appreciate that, but not the fact that till to date, i have been unable to enjoy my purchase apart from the first few days. Looking forward to some good news from you, and to spare the public from further ramblings, we can PM each other, or better yet, pls do try to pick up my calls or return my call should you be busy. TQ for your kind attention.