- incorrect about the 1 - to - 1 exchange info


the correct way should be like this

1) you buy a laptop, any happen that needed 1 to 1 exchange, ( for obvious defect ), some seller will give you a new unit if they have another unit, if they do not have/ sold out the unit , how they give you ?

2)
-some seller, will took back the default item and claim back from Asus , because the unit are obvious defect, they have confident to get new unit from Asus.

- some seller will needed customer to get approval code from Asus before they give you another one to exchange,.this is because some defect may not so obvious, they afraid Asus not gonna give another new unit =)

the reason / example = you buy a Milo from Giant hypermart, when u back home, you found out its got problem , but the item still not over expired date, do u blame Giant ? no, cause the item is sealed , and not manufacture by Giant , they as a middle only , they also buy the Milo from Nexxxx, and sell to you, if Nexxxx did not compensated them, they will die... =)the example are for few dollar item, imagine the laptop mostly over 2k..== how the shop survive?


so in this situation , Giant will help you either get replacement from Nexxxx or will ask you direct go back to Nexxxx, its depends how you deal with them lol ... , if they willing help you, that would be nice - cause this is what we call "after sales services"


-3) some buyer , they all look for very cheap price, and to be frankly , most of the seller will told them:" i can sell it cheap, if any happen on warranty, you no come back me, cause i earn u very tiny, i will not waste my time entertain u =) ... == " and most of the buyer will be so happy when they got very cheap price offer and forget about this situation, once the laptop have trouble that need to send warranty, they will suffer

ha~ very long to explain

basically as i said, if the laptop are obvious defect, some seller will direct give you another one ( if they have stock left ) , if the seller do not have stock left, seller will took the unit, claim from Asus, and once the replacement unit given by Asus , they will give you =)

for ICT stuff , usually will have 1-1 change if DOA / manufacture default within 7 days ..

- the only matter is no refund/ no returnable only

u may exchange another one seriously

Hi, for ur info, the replacement unit are depends of asus diagnosis, ur case already follow by asus as u wish :-)

To be speak honestly , ur case would be settle very fast, but what u have did? U call asus malaysia to creat false story and mention ur only the boss of my company, and said i not longer are the onwer? asus have voice record on it. .. U make asus did not keep track with me cause they been told by u as i have quit as reseller, and this make him hard to explain back and follow up back, i have to went to asus management to handle back and explain to them in order to help u got the replacemnt, they invest it and told!
It already wastw time!


- what u have make mess but i follow back to help u, even u told me ur laptop need doa, i drive to ur home to take it and u just sit at home waiting, u tell me which reseller will onsite help u when u need warranty?

- customer are right and its my plessure to help but at least u tell the truth story but not creat things like i bully u o,? i sugget post my invoice to show to other see how much i sell u the unit? Did i recieve premium buying price from u?

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Added on August 31, 2012, 2:25 pmAs forumer name shadow16 as above bougth the series from me also, once his unit have problem, i went to his house near by pick it, sent to warrant, its hardisk fault, within 7 days he got back his unit, i pass it to him nearby his house, from initially till end, he never need to travel far to lowyat, he just sit at home and relax, and yet, my selling price to him are far cheaper then retail price, if this kind of servies can not make u happy, then u should try to exchange posseion with :-)



To mod, sorry i do not want ruin this topic discussion but i saw slander here which totally unfair to me, so i have to reply, thanks

This post has been edited by devour: Aug 31 2012, 02:40 PM