- incorrect about the 1 - to - 1 exchange info 
the correct way should be like this

1) you buy a laptop, any happen that needed 1 to 1 exchange, ( for obvious defect ), some seller will give you a new unit if they have another unit, if they do not have/ sold out the unit , how they give you ?

2)
-some seller, will took back the default item and claim back from Asus , because the unit are obvious defect, they have confident to get new unit from Asus.

- some seller will needed customer to get approval code from Asus before they give you another one to exchange,.this is because some defect may not so obvious, they afraid Asus not gonna give another new unit =)

the reason / example = you buy a Milo from Giant hypermart, when u back home, you found out its got problem , but the item still not over expired date, do u blame Giant ? no, cause the item is sealed , and not manufacture by  Giant , they as a middle only , they also buy the Milo from Nexxxx, and sell to you, if Nexxxx did not compensated them, they will die...  =)the example are for few dollar item, imagine the laptop mostly over 2k..== how the shop survive?
so in this situation , Giant will help you either get replacement from Nexxxx or will ask you direct go back to Nexxxx, its depends how you deal with them lol ... , if they willing help you, that would be nice  - cause this is what we call "after sales services"
-3) some buyer , they all look for very cheap price, and to be frankly , most of the seller will told them:" i can sell it cheap, if any happen on warranty, you no come back me, cause i earn u very tiny, i will not waste my time entertain u =) ... == " and most of the buyer will be so happy when they got very cheap price offer and forget about this situation, once the laptop have trouble that need to send warranty, they will suffer

so u r waiting a replacement from asus or from the shop?

At last, the shop replace a new 1 for me... Thumb up to the sales person who able to pursuit his superior to replace 1 before the ASUS make any decision...

Thanks for the feedback, (1) and (2) are basically 1-to-1 exchange no? Just a matter of how long it'll take for 1-to-1.  As long as it doesn't involve the buyer to personally send to the service center and handling everything henceforth by themselves, its acceptable I guess  However this is often not the case... I was once a victim 

One of the most important thing,if want to purchase the notebook, I could say it's better to ask their policy first right? 

like, 1-1 change of laptop if having serious prob 

for ICT stuff , usually will have 1-1 change if DOA / manufacture default within 7 days ..

- the only matter is no refund/ no returnable only

for ICT stuff , usually will have 1-1 change if DOA / manufacture default within 7 days ..

- the only matter is no refund/ no returnable only

thx everyone for the kind comment and advise...     
now installing some software...
just asking, if, if the exchanged one still got problem?? (touch-wood, choi choi choi)

thx everyone for the kind comment and advise...     
now installing some software...
just asking, if, if the exchanged one still got problem?? (touch-wood, choi choi choi)

u may exchange another one  seriously

personally i would keep bugging the shop...

but 2 in a row is pretty rare...

thx everyone for the kind comment and advise...     
now installing some software...
just asking, if, if the exchanged one still got problem?? (touch-wood, choi choi choi)

luckily the shop is willing to exchange for you  ...else you will hav to wait a long time to get a replacement for ASUS...but asus laptop usually dont hav much problem 1 (hopefully) based on some of my friends' experience..

Yeah, that's true, alot of couriers don't give a damn about whether its a laptop or not.. I've seen how Skynett handled my M14x during delivery as well, horrible

And its best to check everything before leaving the shop since a lot of irresponsible sellers will ask you to bring your laptop to service center even when you are still eligible for the 1-to-1 exchange when you find some faults with the laptop

well,my Asus N56 just went into service center.
Keep on restarting 
Waiting for them to diagnose the problem so that i can claim a new unit

My MSI GE60 also suffered the same fate in the hands of Skynett. They must have been hiring redneck brutes from Bangladesh or Nepal to do their delivery.
My laptop screen was damaged the first day I got it. Had to drive for 3 hours to get it fixed at MSI Service centre.

can u tell me more about ur experience with msi service centre? quite rare to see fellow forumer that own an msi laptop...  

I had my laptop serviced at MSI service centre in Ipoh. It's a small office above some shoplots, but the staffs there are very nice and professional.

The first day I sent my laptop there, not much can be done, coz they had to check my laptop model, serial number, etc, and order the replacement part from the main company in KL. I didn't want to leave my laptop there, so they allowed me to bring the laptop home.

2 days later, they contacted me to inform that my replacement part has arrived. I immediately rushed to the service centre again. I left my laptop there and went around nearby shopping centres.  After only 30 minutes, they told me that my laptop has been fixed. They even apologized to me on behalf of MSI for the damage caused during the delivery. I was surprised at such a great job and courtesy of the staffs there.