I've got my RMBP screen replaced due to Mura/White spot on screen recently. Went through the procedure enquiring VR Tech, QCD and Machines with regards to how long I had to part with my unit, here is what I got:-

1) VR Tech gave me the vaguest answer, asking me to "leave the unit for hardware diagnostic for indeterminate amount of time before deciding if the screen is eligible to replacement/repair". That means no definite time frame.

2) QCD also required hardware diagnostic, but giving me 3-7 working days, from the day it is deemed replaceable to the day the replacement screen arrives for replacement into the RMBP.

3) Machines, with the help of a good friend assisting with Support Center in Northpoint Midvalley, gave me the most promising answer. 24 hours for diagnose, then can take the RMBP unit back until replacement unit arrives from Singapore, and 4 hours replacement time on the day of repair.

Went with Option #3, replacement screen arrives in 3 days from Singapore, and indeed have a brand new screen replaced with perfect condition within 3 hours of entering repair period.

I had no image retention issue on my previous screen on my unit, only Mura. I have a perfect screen now. The white spot only appears when viewing light colored or white screen, particularly when viewing web pages on Safari. On coloured, busy background, they do not appear.

I'm a believer with Machines now, I used to frequent VR Tech for repairs of my iPod Classic and Time Capsule, but with their current staff and drop in service quality, I dont mind going up to Midvalley, even if it means braving the traffic jam and hassle of traveling there. I am immune to all these bullshit answers given with regards to repairs and after sale support, and expected to be treated with professional courtesy, and not these scripted answers given, especially by VR Tech.

This defect is described here: https://discussions.apple.com/thread/404218...tart=0&tstart=0

The problem with after-sale or Apple Care Protection Plan(ACPP) support here is that with the non-existent presence of Apple here other than the designated third party Apple Authorised Service Provider (AASP) here, you will never get the level of service as described in that thread I linked there. Which is why I dont bother about getting ACPP here because of the fact that third party assigned AASPs will never have the first hand authority to cover replacement and repairs as how Apple does it if they have a physical presence here.

My contention isnt whether they're "all that pro anyways", it's about their authority to tell on the spot whether the device is repairable  and/or replaced one-to-one. That is the privilege of having actual physical Apple presence in your country. These shitty third-party AASPs we have here have neither the clout nor authority to decide such decision until they liaise back to the "Mothership". With the Apple Store Geniuses, on the spot decisions can be made straight for replacement if the situation warrants it. Some of us cant be parted with our Macs longer than required in fear of losing productivity. These red tapes and procedures and lack of authority only prolongs the time the Macs being serviced, be separated from its owner longer than it should.

My contention isnt whether they're "all that pro anyways", it's about their authority to tell on the spot whether the device is repairable  and/or replaced one-to-one. That is the privilege of having actual physical Apple presence in your country. These shitty third-party AASPs we have here have neither the clout nor authority to decide such decision until they liaise back to the "Mothership". With the Apple Store Geniuses, on the spot decisions can be made straight for replacement if the situation warrants it. Some of us cant be parted with our Macs longer than required in fear of losing productivity. These red tapes and procedures and lack of authority only prolongs the time the Macs being serviced, be separated from its owner longer than it should.

My points remain. The message I'm bringing across here is, there are no physical presence of Apple here. Your friend has a face to argue with, we are stuck with third party AASPs that are helpless to decide anything other than their standard scripted procedures and relying on answers from Apple presence ELSEWHERE/OUTSIDE THIS COUNTRY to decide whether your aftersale case is eligible for repair or replacement.

I'd rather have a face to argue with someone directly from Apple, than screaming my lungs out to no end to the local AASPs who has no power whatsoever to decide on your repair/replacement case, and forcing you to wait for decision from Apple SOMEWHERE ELSE OUTSIDE THIS COUNTRY.

That was my point, and that is why ACPP is worthless here. You end up having no control over whether your case is repairable/replacable or not, and worse still, you cant bring it this up to anyone from Apple since there are no Apple presence here, only crappy AASPs.

Found one dead pixel on my retina display macbook pro... I bought it apple store malaysia, wondering where should I bring to claim for warranty?

you need atleast 3 dead pixels to get the screen replaced.
can try your luck though

Found one dead pixel on my retina display macbook pro... I bought it apple store malaysia, wondering where should I bring to claim for warranty?

thanks for the reply.
I can just bring it to any apple authorized dealer to claim my warranty right?

Last week bought and applied the palm rest now today apple publish the article not to use palm rest. dilemma



http://www.technobuffalo.com/companies/app...lm-rest-covers/

maybe it only causes problems when its on the go, Apple could be sending out a caution.
as when its in a close lid position, the screen could come in contact to the palmguard when force is applied to the top of the MBP. Could possible crack the screen since its so thin.
other than that, i cant seem to find the damage it could cause

Just got mine from BR7 yesterday... thanks!
applied and so far everything seems to be ok. Already got some dirty sign on the palm rest after whole nite of usage... haha! I do have sweaty palm though... will continue to observe and see if there's any significant effect on the screen, which I doubt it will as long as you don push it too hard.

I am planning to get MBA upgrade to this  configuration;

2.0GHz dual-core Intel Core i7 (Turbo Boost up to 3.2GHz)
8GB memory upgrade
512GB of flash storage

and cost me about RM6,800 . However some people said MBA 2012 high spec will drainage battery so fast.. so better using standard one either 128 or 256 with i5.

any comment?

I am planning to get MBA upgrade to this  configuration;

2.0GHz dual-core Intel Core i7 (Turbo Boost up to 3.2GHz)
8GB memory upgrade
512GB of flash storage

and cost me about RM6,800 . However some people said MBA 2012 high spec will drainage battery so fast.. so better using standard one either 128 or 256 with i5.

any comment?