Copy and paste from FB.
Service time 0730-1215 hours. 1K service in PE SC Glenmarie Shah Alam. Service cost RM118.60. Engine Oil used (Petronas Syntium 800 semi syn 10w-40).
1. Throttle response seems to improve compare to before service. Not much difference though. Slight improvement.
2. Door wind noise while travelling 80km/h - Have to change quarter glass molding(PE will have to order the parts and will take approx 2 weeks to arrive)
3. Brake pedal abnormal noise(in the cabin) when apply brake - Still have noise but not as bad as before service. Hmm...think they have hearing problem lol
4. USB port problem - OK now can detect my flash drive and play songs from it.
5. Rear seat berbulu - PE will have to get back to vendor and replace it. Will get back to me in 2 weeks.
6. Rear right hand side door panel hard to close - Ok now. I can close the door with ease.
7. Dashboard rattling noise - They dont have the time to check as i request my car at 1200. Need to do another appointment for them to check further. I would say this problem occurred not often and not so serious and i can live with it until the next service.
8. Insulation inside the boot came off - Fix back by the technician. Nicely done.
9. Alignment - Not done. Machine rosak. Have to go either Mutiara Damansara 3S centre or COE.
All in all i give 6/10 rating for the service. Reason why, have to wait for 2 weeks for replacement of Quarter glass molding to solve the wind noise and have to wait for vendor on the replacement of my rear seat. And also because, receptionist kept telling me car not yet done service whenever i call every hourly. Instead of checking with the technician in charge, she simply say wait for call first and mention " awak walk in customer memang lambat"...i responded " walk in customer pun still customer and you tak boleh push back my car just because someone made appointment first. I datang 720 and i first in line.
I need my car done before 1200 and i will come over at 1145 to see you. Please check dengan technician my car dah start service or belum instead of you keep on repeating the word walk in customer memang lambat all the time."
7.20 am or 6.45 am also. if you are not book for appointment of course need to wait. let say example got 4 to 5 people walk in like you. all reach same time like you or earlier than you then it will affect the rest of the booking one. only until someone book but did not turn up then only they will allow your car to be start service.
I went to COSE. i reach very early at 7.15am. but the reception only open at 8.00am. already register and told them i want to be the first one. indeed sharp at 8am. they finish service my 1k service around 9.15...but that time i got lots of thing need to ask the CAT team and need to change some window lining rubber. so wait wait wait everything finish around.1.30 i remember almost 2pm by the time i exit COSE.
May 30 2012, 06:24 PM
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