Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!

u didnt use the authenticator?

nope, my account was registered under US as the country, therefore the HP number didnt suit malaysian number... cause last time was playing WoW with the current bnet account.. anyway after restoring my items, i will request for a country chg from tech support.. sigh

authenticator got nothing to do with hp number

Was playing half way, wanna down diablo in nightmare mode with party, suddenly got a message popped out, saying i was logged in from another computer. I sense smtg is fishy already, cause I don't share my account...

Straight went to battle.net, and too late, receive email that my password was changed. Recover my password, login again, found out all items gone, gold, gems, crafting materials all gone...

Was wondering how they actually find out my password, I don't simply download stuff, nor share my account.. So far only using VPN service, which is very reputable, ping2pwn... not sure what went wrong, but the VPN is the factor that i can think of...

sigh... reported to blizz, hopefully they can recover back my items n gold

Restorations for Diablo III accounts are limited, and we cannot guarantee the availability of future restorations after one is performed. Because of this, we require your approval to use a limited restoration to address this situation. If you would like us to proceed, please respond to this ticket and clearly tell us that you would like to use a limited restoration. If you do not respond, no restoration will be made for this issue.

Any progress made since the compromise may be lost when the restoration is performed. For additional information on how compromise restorations are handled for Diablo III accounts, see (http://www.battle.net/support/article/compromised-diablo-iii-account).

Note: After the first compromise restoration occurs on a Battle.net account, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be permanently revoked. For more information on authenticators, see (http://www.battle.net/support/article/battle-net-authenticator-faq).

Account security is critically important. To help protect your account, we recommend following the Security Checklist (http://www.battle.net/security/checklist) on our Account Security site (http://www.battle.net/security/).

If you have further questions, please reply to this ticket. If you prefer to speak to a representative directly, please see our contact information (http://www.battle.net/support/article/contact).

Thank you again for contacting us. We hope you continue to enjoy your experience in Diablo III!

Pease press Reopen Ticket and we will respond to this message as soon as we can. Thanks!

he's referring to mobile autheticator app on smartphones.

i never know that mobile authenticator need mobile numbers eh

from what other forumers said, you need to put phone numbers according to address in battle.net account.
so if you put US address in your account, you cannot use Malaysian phone number.

wish I have a smartphone now, I need the autheticator.