QUOTE(raymondtong94 @ Mar 27 2013, 02:45 PM)
you are really unlucky. maybe it could be the wire problem, or the pin in the mobo is defective, or its the style of chiclet keyboards?
i have no idea... i thought it's their technical support's job to find out?? and the Dell support guy just kept saying "I don't see any issue..." well, if no issue then take this laptop back and use it then!! its barely 1 month old...
QUOTE(nexus2238 @ Mar 27 2013, 05:43 PM)
Call Dell, DEMAND a new laptop. Tell them changing keyboard 3 times and still could not eradicate / identity the source of problem is not acceptable. All the engineers that serviced you can confirm your complaint is valid.
Just demand it cold and collected.
If you don't like to talk to that particular Dell support, demand to talk to someone else

i did exactly that, except the cold and collected part i guess... anyway the guy kept saying "i don't see any issue" "engineers said there's no problem" (wow, just lied like that, if their engineers said there's no problem they won't be sending so many keyboards to me) "i'm sorry we cannot give you a replacement unit" "you will be charge RM80 for a refund" since when does a refund get charged, anyway??? and this is a new laptop somemore??
at least the engineer (somewhat) helped me by asking the guy to change motherboard or some (palm?) rest... they may come again tomorrow, so we'll see...
i see the con of on-site service like Dell's now, with issue like mine, if you go to a shop, you can probably change various spare parts until the problem is fixed. with Dell's, you have to wait for each spare part to arrive, make appointment to meet them each time, wasting a lot of time and dragging out the problem...