Mar 30 2013, 12:42 AM
QUOTE(nexus2238 @ Mar 28 2013, 09:33 AM)
Have you actually been to SC of other brands before? 
I count lucky star for Dell Malaysia warranty support for consumer laptops. You have technician coming to you to fix thing for you, and yet you think it is better to send laptop to SC? And you seriously think technician in SC (for other brands) will fix it on the spot for you while you wait? 
uh, this is my first laptop, i used desktop before. usually somehow or other my desktop's faulty parts can be diagnosed and the parts changed immediately. apparently u can't change a keyboard as easily in a laptop... I count lucky star for Dell Malaysia warranty support for consumer laptops. You have technician coming to you to fix thing for you, and yet you think it is better to send laptop to SC? And you seriously think technician in SC (for other brands) will fix it on the spot for you while you wait? nah i dunno anything about other SCs... care to enlighten me? i do not wish to go through another customer service nightmare
QUOTE(nexus2238 @ Mar 28 2013, 09:33 AM)
Anyway, if the technician come this time and the issue is still not resolved, call Dell Support, and DEMAND a replacement of new laptop. Refer to 1st paragraph
oh, the FOURTH engineer came today, with the FIFTH keyboard, and EXACTLY SAME ISSUE. he was actually the first engineer who came. he said he issued for keyboard AND motherboard for the second service, but only the keyboard came, and kept coming, and coming... anyway, he called phone support, told them i want either replacement or refund, and they agreed to refund. if they're gonna charge me anything for refund, i'll take it to consumer tribunal.
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