I don't know why so many people include most of my friends prefer Asus more than any other brand. So far, my experience with Acer, Compaq are sucks, then HP and Asus I also not very confident with their after sales service as the procedure seems very troublesome for customer. At last I choose DELL. I witnessed myself how DELL did their job on serving customer warranty claim.

*Last time I called up Dell telling them my motherboard seems got problem already as the laptop keep on shutdown itself and suddenly blackout.

*After about 3 days time, a person in charge call me through phone and arrange the time to meet up with me, of course he come straight to my house

*Before that, he confirm everything with me regarding my issue, asking me some technical question to confirm what faulty my laptop had so that he can prepare all those hardware to replace.

*When the time he reached, he test my laptop and went through all the troubleshooting and then he desemble my whole laptop like a boss and replace it back like a pro. I was amazed with the skill that he showed up. During that period, he saw my keyboard seems like not so nice already as all the colour sure gone as I used it for almost 1 year plus then he change NEW keyboard for me, then the best part is, he say he got bring additional LCD panel, asking me want to change it or not ~ OF COURSE I won't reject this kind of OFFER right!!

Finally, after he assemble back my laptop, the condition looks totally like NEW and I 200% satisfy with it.
Before he leaves, he let me fill up some form where I can see those form are to indicate how well he serve customer and it is some sort of performance review. I definitely gave him high rate and he very happy with it. Win Win for us ^^

So from what I telling you all is not that I promote DELL or anything, it just my experience with this company and how they treat customer before and after. That's important for us as a customer in order to spend few thousand on something we need to use for a long time.

wow, jz now receive call from taiwan~~~say they will refund for me~~~
she will send me the email,
now waiting~~

i have no idea why people buy laptops that do not have proper after sale service. There is only two brands that does it properly and its Dell and HP.

look for previous thread..........forget his name.........also got refund but waiting 5-6month.......

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Added on May 11, 2012, 4:11 pmhttp://forum.lowyat.net/topic/2212590/+40?hl=asus%20service%20centre

This post has been edited by lawtm: May 11 2012, 04:11 PM

she say that she will do short way for me, later she will email me the detail~~
so, waiting for her mail~~

u pm hico ba he also experience like u cases...........refunding also took time but refund only can changes for product only

This post has been edited by lawtm: May 11 2012, 04:20 PM

refunding will takes at least a couple of months, this is the service u have to expect from asus. really really regret getting asus.

omg~~ hape i will be fast lor....

when i get the money, jz go for alienware~~

I just hope Dell got many AMD model for me to choose from.

Dell's only dealing with AMD is their graphics. For now, they don't have any products with the new APUs and CPUs.

maybe they replace model asus laptop for u again

omg~~~pls dont!!!!!!!!!!

im planning to buy the ASUS G55VW,
but im worry about their after sale service...

then look other brands............. if u not care service after sell then go for asus

i have this question rolling on my mind b4... n i pray that im not the victim of asus b4 i decide to buy....

mana tau~~ after 3 week i get my G53SX-1208V, display problem, then send to rma.... total send in 3 times.... i buy on end of November last year, now jz may... in 5 month need to send in 3 time, wast my time to wait they repair 1month,
do i reserve to get that while i pay for 4K??
now still waiting the claim~~~
haha



say no to ASUS~~~

asus taiwan or malaysia call u just now????

taiwan~~

i think they will replace model for u............chance are lower if they refund with amount that u bought........

haha, jz receive d email,



Hi Mr. Lee,
Pls kindly give us your purchase invoice & bank A/C, then we will arrange the payment to you. How about the G53, it is on your hand or at our RC now?

still at RC but maybe next week probably can get it..........if nope then need make sound