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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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xxxcriminal
post May 10 2012, 07:04 PM

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SAY NO TO ASUS!!!!
MY asus G53SX-1208V send rma for the 3rd time
buy at December last year
rm4k laptop, GAMING laptop... need rma for 3 times.... shame on u asus!!!
xxxcriminal
post May 10 2012, 07:23 PM

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my G53SX-1208V gaming laptop to penang service center for 3rd times already, im purchase this laptop december last year, until now 5 month only,
1st time send in due to display problems,they took about 3 week for repair my laptop (change motherboard and graphic card)
after i get back my laptop, no keyboard light, need to send back again for the second time, this show that they has properly tested all the functions of my laptop before they returning in to me..
now the 3rd time, same things happen on my laptop, display problem

asking for refund, and nobody reply me,they jz say need to wait HQ reply!
xxxcriminal
post May 11 2012, 02:43 PM

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QUOTE(rc2x @ May 11 2012, 12:32 AM)
Do they actually will give refund?
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dunno...request d, wait HQ reply..
xxxcriminal
post May 11 2012, 02:46 PM

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JZ NOW I CALL hotline... he say waiting for battery!!!

i scold him back 9696, my G53sx-1208v is display problems, not battery~~~ZZzzz
xxxcriminal
post May 11 2012, 03:55 PM

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wow, jz now receive call from taiwan~~~say they will refund for me~~~
she will send me the email,
now waiting~~
xxxcriminal
post May 11 2012, 04:13 PM

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QUOTE(lawtm @ May 11 2012, 04:05 PM)
look for previous thread..........forget his name.........also got refund but waiting 5-6month....... vmad.gif  vmad.gif


Added on May 11, 2012, 4:11 pmhttp://forum.lowyat.net/topic/2212590/+40?hl=asus%20service%20centre
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she say that she will do short way for me, later she will email me the detail~~
so, waiting for her mail~~
xxxcriminal
post May 11 2012, 04:37 PM

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QUOTE(trinityz @ May 11 2012, 04:34 PM)
refunding will takes at least a couple of months, this is the service u have to expect from asus. really really regret getting asus.
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omg~~ hape i will be fast lor....

when i get the money, jz go for alienware~~

xxxcriminal
post May 11 2012, 05:01 PM

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QUOTE(lawtm @ May 11 2012, 04:58 PM)
maybe they replace model asus laptop for u again tongue.gif  tongue.gif
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omg~~~pls dont!!!!!!!!!!
xxxcriminal
post May 11 2012, 05:14 PM

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QUOTE(ColourShadow @ May 11 2012, 05:07 PM)
im planning to buy the ASUS G55VW,
but im worry about their after sale service...
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i have this question rolling on my mind b4... n i pray that im not the victim of asus b4 i decide to buy....

mana tau~~ after 3 week i get my G53SX-1208V, display problem, then send to rma.... total send in 3 times.... i buy on end of November last year, now jz may... in 5 month need to send in 3 time, wast my time to wait they repair 1month,
do i reserve to get that while i pay for 4K??
now still waiting the claim~~~
haha



say no to ASUS~~~
xxxcriminal
post May 11 2012, 05:15 PM

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QUOTE(lawtm @ May 11 2012, 05:14 PM)
asus taiwan or malaysia call u just now????
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taiwan~~
xxxcriminal
post May 11 2012, 05:17 PM

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QUOTE(lawtm @ May 11 2012, 05:16 PM)
i think they will replace model for u............chance are lower if they refund with amount that u bought........
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haha, jz receive d email,



Hi Mr. Lee,
Pls kindly give us your purchase invoice & bank A/C, then we will arrange the payment to you. How about the G53, it is on your hand or at our RC now?

xxxcriminal
post May 11 2012, 05:28 PM

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QUOTE(lawtm @ May 11 2012, 05:20 PM)
still at RC but maybe next week probably can get it..........if nope then need make sound vmad.gif  vmad.gif
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hope they will bank in for me asap~~~~
xxxcriminal
post May 11 2012, 05:46 PM

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ASUS ROYAL CLUB (PENANG), Lance Lim, he really not pro... asking me

>>>We still left Adapter Changer , if you have 3D glass please attach with adapter pass to our Penang Asus centre.

as my model not 3D, n not coming v 3D glass, still asking this NOOB question...

shame on asus that got this staff~~
xxxcriminal
post May 11 2012, 05:53 PM

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QUOTE(lawtm @ May 11 2012, 05:48 PM)
hehe then u scold he ba.........wakaka
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lol, jz reply him that that model not 3d, no 3d glass.....

if he kacau me again~~ i will shoot him 9696....
xxxcriminal
post May 11 2012, 05:55 PM

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lol, they reply this email to me....


Thanks…but sorry we just got an information that we do not have that much money in our bank A/C. We will try to confirm with our reseller again if they can help us to refund for you first, then we will apply CN for them to claim the money back.




what? 4K also xde ke??
xxxcriminal
post May 11 2012, 06:01 PM

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QUOTE(lawtm @ May 11 2012, 05:57 PM)
sure la before owner asus want refund rm250 waiting until 1-2month and finally they refund but just can only change to product with rm250............
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OMG~~ I dun1 asus product anymore~~~
xxxcriminal
post May 11 2012, 07:05 PM

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QUOTE(trinityz @ May 11 2012, 06:21 PM)
are you serious??  shocking.gif  shocking.gif
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ya, they say dun have money in their acc...lol....



xxxcriminal
post May 14 2012, 05:42 PM

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QUOTE(lawtm @ May 11 2012, 07:32 PM)
u talk to them wtf 4k also need wait meh???? asus selling 1laptop already can reach 4k++++ for gaming laptop vmad.gif  vmad.gif
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shop that i buy my G53 call me jz now,say that i can get back my $$ in this coming 2-3 week.....

This post has been edited by xxxcriminal: May 14 2012, 05:42 PM
xxxcriminal
post May 14 2012, 05:46 PM

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[quote=lawtm,May 14 2012, 05:44 PM]
if seller help asus refund 1st sure fast la................if asus owned refund need wait lo

he say full refund....

xxxcriminal
post May 14 2012, 05:49 PM

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QUOTE(lawtm @ May 14 2012, 05:48 PM)
i know full refund la...........but refund in term of cash or any product in their dealer shop?because member asus also experience only can refund in term of product that just rm250 nia hehe
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full refund cash~~

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