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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!
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lawtm
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 May 8 2012, 07:09 PM
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QUOTE(TiF @ May 8 2012, 04:28 PM) first time go -> wait 1 week, but give me wrong lcd screen second time go -> wait 2 weeks, and still give me wrong lcd screen but insist me signing the acceptance form which i refuse 3rd time go -> wait 3 weeks, told me the screen need to get from taiwan coz no stock, this time correct screen resolution but scratch my laptop case * during the 2nd time i went there, i met a couple, they send their laptop in to replace the speaker due to 'broken sound', they also come back multiple time but each time they oso found that the problem has not been solved. and they waited nearly 7 hours on my 2nd visit just to get a unfixed laptop from the service center. needless to say, they have to leave their laptop there for another 1 more week. so i just gonna stop buying asus product due to their service, seriously, that's crazy.  |
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mothership
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May 8 2012, 11:11 PM
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New Member
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i want to buy asus laptop but looking at this thread make me think twice..
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sukerbush
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May 8 2012, 11:44 PM
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Getting Started
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QUOTE(mothership @ May 8 2012, 11:11 PM) i want to buy asus laptop but looking at this thread make me think twice.. Same... I just bought G55 and thinking to get another N56 for my gf. Then, I saw this thread and .... haih.. |
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phoenixxx
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May 9 2012, 01:35 AM
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so far i've heard nothing good bout the warranty. hope nothing goes wrong with my g53sx and u32u. well g53sx is already wrong but luckily i managed to diagnose it as a faulty HDD... and i'm not gonna bother trying to get the HDD replaced.
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mrkenn
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May 9 2012, 01:41 AM
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Hmm. Poor thing about the warranty issue. But i still believe the product quality still better than some brands. For now, i prefer DELL  |
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SuperVelocity
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May 9 2012, 11:12 AM
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maybe you guys should lodge a customer compliant to them so they can address the problem.
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lawtm
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May 9 2012, 01:42 PM
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QUOTE(phoenixxx @ May 9 2012, 01:35 AM) so far i've heard nothing good bout the warranty. hope nothing goes wrong with my g53sx and u32u. well g53sx is already wrong but luckily i managed to diagnose it as a faulty HDD... and i'm not gonna bother trying to get the HDD replaced. sure la asus laptop after sell they provided bad service such giving many excuse............  |
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christcwl9
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May 9 2012, 02:35 PM
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^ Engineer ^
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Yea, so pray GOD your hardware is good  |
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AlexLai
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May 9 2012, 03:29 PM
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QUOTE(phoenixxx @ May 9 2012, 01:35 AM) so far i've heard nothing good bout the warranty. hope nothing goes wrong with my g53sx and u32u. well g53sx is already wrong but luckily i managed to diagnose it as a faulty HDD... and i'm not gonna bother trying to get the HDD replaced. Took me about 5-6 days to get the HDD replaced last time. |
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alwinnng
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May 9 2012, 03:37 PM
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after reading...
conclusion,acer>>asus
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lawtm
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May 9 2012, 07:23 PM
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QUOTE(AlexLai @ May 9 2012, 03:29 PM) Took me about 5-6 days to get the HDD replaced last time. wtf replacing hardisk only 1week??? mine replace hardisk and processor fans need 3week havent done yet |
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christcwl9
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May 9 2012, 07:48 PM
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^ Engineer ^
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QUOTE(lawtm @ May 9 2012, 07:23 PM) wtf replacing hardisk only 1week??? mine replace hardisk and processor fans need 3week havent done yet Bro, u send to them via postage ? haha .. If u bring your laptop to their service center, u will have it done earlier. This is what i encountered before. |
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lawtm
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May 9 2012, 10:52 PM
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QUOTE(christcwl9 @ May 9 2012, 07:48 PM) Bro, u send to them via postage ? haha .. If u bring your laptop to their service center, u will have it done earlier. This is what i encountered before. ya i send via postage.............they come my house collect laptop.......... |
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christcwl9
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May 9 2012, 11:06 PM
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^ Engineer ^
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QUOTE(lawtm @ May 9 2012, 10:52 PM) ya i send via postage.............they come my house collect laptop.......... If you live in KL, it is advisable that you bring your laptop to Service center |
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lawtm
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May 9 2012, 11:27 PM
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QUOTE(christcwl9 @ May 9 2012, 11:06 PM) If you live in KL, it is advisable that you bring your laptop to Service center haiz what can do send already..............they just said that hardware havent arrive at kl because import from taiwan............ |
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christcwl9
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May 9 2012, 11:54 PM
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^ Engineer ^
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QUOTE(lawtm @ May 9 2012, 11:27 PM) haiz what can do send already..............they just said that hardware havent arrive at kl because import from taiwan............ Yea.. try calling them every week. If for that reason, i think you have no other choices but to wait  |
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l K l P l
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May 10 2012, 12:50 AM
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i think asus should improve their after sales service
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xxxcriminal
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May 10 2012, 07:04 PM
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Getting Started
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SAY NO TO ASUS!!!!
MY asus G53SX-1208V send rma for the 3rd time
buy at December last year
rm4k laptop, GAMING laptop... need rma for 3 times.... shame on u asus!!!
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rifles
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May 10 2012, 07:07 PM
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QUOTE(xxxcriminal @ May 10 2012, 07:04 PM) SAY NO TO ASUS!!!! MY asus G53SX-1208V send rma for the 3rd time buy at December last year rm4k laptop, GAMING laptop... need rma for 3 times.... shame on u asus!!! too bad for you.For what i encounter , DELL HP high warranty rate. |
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sketches16
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May 10 2012, 07:15 PM
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New Member
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so moral of the story, buy DELL, it service at ourplace dude
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