tribunal pengguna?
where is it?
i will check in google and tomorrow i will call them.

RM 2,000 is definitely very high price.
somemore, i dont feel any differences before and after.

there is one proton car, the owner is next to me in the payment counter,
his car is WVX....
it is quite new car.
the service centre asked him to change brake disk too.
he serviced for RM 1xxx.
he kept on complaint "expensive" in the counter.

Why did you just follow what the so called foreconman say? No one can force you to do anything and its not as if you cant just drive away (as you drove in anyway) to get a 2nd opinion some shop else.

Get the quote and tell the foreconman that you need to get money and just do what ever is immediately needed first, then if you want, come back later - if you did find out that you were like an insect almost trapped in the spider's web, then dont come back to be eaten.

Malaysian - so nice to con. I love it.

Type of Claims That May Be Brought Before The Tribunal  PDF  Print  E-mail

A consumer can lodge a claim with the Tribunal claiming for any loss suffered on any matter concerning his interests as a consumer under this Act arising from –



a)    A false or misleading conduct, false representation or unfair practice, that is -

        i)    a misleading or deceptive conduct as to the type, manufacturing process, suitability for purpose, quality and quantity;                                       

        ii)    a misleading indication as to the price at which any goods or services are available;                                     

        iii)    offer of gift, prize or other free item with the intention of not providing it or not providing it as offered;                                     

        iv)    misleading claims such as

              1)  while stocks last;

              2)  goods are limited, etc.                                       

        v)    receiving payment for goods or services without the intention to supply;                                     

        vi)    future services contract in respect of services to be rendered on a continuous basis.

       

b)    Safety of goods and services –                                         

        i)    safety standards in respect of any goods or class of goods;                                       

        ii)    safety standards in respect of any services or class of services.

                 

c)    The right against a supplier in connection with any of the guarantees implied by the Act –                                                                       

        i)    as to title;                                       

        ii)    as to acceptable quality;                                     

        iii)  as to fitness for a particular purpose;                                     

        iv)  that goods comply with description;                                       

        v)  that goods comply with sample;                                     

        vi)  as to reasonable pricing of goods;                                   

        vii)  as to repair and spare parts.





d)    The right against a supplier in connection with any guarantee implied by the Act in relation to services –                                         

        i)    as to reasonable care and skill;                                       

        ii)    as to fitness for particular purpose;                                     

        iii)    that the services will be completed within a reasonable time;                                     

        iv)  that reasonable price is charged.

                 

e)    The right against a manufacturer in connection with any express guarantee on supply of goods as to –                                         

        i)    the quality, performance or characteristics of the goods;                                       

        ii)    the provision of services that are or may at any time be required in respect of the goods;                                     

        iii)    the future availability of identical goods; or                                     

        iv)    the return of money or other consideration should the goods not meet any undertaking by the guarantor.

                 

f)    The right against a manufacturer in connection with any guarantee implied by the Act in respect of any good –                                         

        i)    as to acceptable quality;                                       

        ii)    that goods comply with description;                                     

        iii)    as to repair and spare parts. 

                 

For the purpose of the foregoing paragraphs, the term ‘goods’ means goods which are primarily purchased, used or consumed for personal, domestic or household purposes, and includes -



        a)    goods attached to, or incorporated in, any real or personal property;

        b)    animals, including fish;

        c)    vessels and vehicles;

        d)    utilities; and             

        e)    trees, plants and crops whether on, under or attached to land or not. But does not include the right in chose including any negotiable instrument, shares, debentures and money.

   

The term ‘consumer’ means a person who :

      a)  acquires or uses goods or services of a kind ordinarily acquired for personal, domestic or household purpose, use or consumption; and

      b)  does not acquire or use the goods or services, or hold himself out as acquiring or using the goods or services, primarily for the purpose of -                                               

              i)    resupplying them in trade;                                             

              ii)  consuming them in the course of a manufacturing process;                                           

              iii)  in the case of goods, repairing or treating, in trade, other goods or fixtures on land. 





The term ‘services’ includes any rights, benefits, privileges or facilities that are or are to be provided, granted or conferred under any contract but does not include rights, benefits or privileges in the form of the supply of goods or the performance of work under a contract of service or any services provided or to be provided by professionals who are regulated by any written law (such as doctors, lawyers and architects) or health care services provided or to be provided by health professionals or health care facilities (such medical, dental, nursing, midwifery, pharmacy and ambulance services).

Too bad but Im personally not sorry to say, female are much much much easier to cheat - both in relationship, in sales and of course in technical talk, hence perhaps just want to thank you ignorant (and fearful [fear = ignorance = fear]) female for being one of the pillars of our economy (well at least the private profiting economy)

Keep it up and stay ignorant. After all we cant have everyone being knowledgeable - what will become of us business people right? Thanks and good job.

If they ever scare u saying your car might break down or something, just tell them that u will change that at SC..

agree! for the first place why did you let them do it? they actually have no wrong because they actually told you what they want to change and you can actually ask them whats the price or maybe say dwn to change..its not like your car cannot drive anymore and u need to get out of that place right?

anyway good luck bro for ur complaint to that company.. 

they did tell them what they're abt to change and she agrees...this one nothing wrong
the wrong part is they charge the same part with overpriced price
and they give the customer misleading information abt the part(asking customer to change part that isn't broken)
customer is stupid/no knowledge in car...doesn't mean u can con them...it doesn't work that way
if u charge a little bit extra...thats fine for me...charge double, thats unethical already
but an advice for TS...u should learn at least something abt car in order to keep being conned...else u just continue service in perodua SC

they did tell them what they're abt to change and she agrees...this one nothing wrong
the wrong part is they charge the same part with overpriced price
and they give the customer misleading information abt the part(asking customer to change part that isn't broken)
customer is stupid/no knowledge in car...doesn't mean u can con them...it doesn't work that way
if u charge a little bit extra...thats fine for me...charge double, thats unethical already
but an advice for TS...u should learn at least something abt car in order to keep being conned...else u just continue service in perodua SC

yes. what you said you are correct.
actually i dont mind to pay RM 2000 to service the car if the price is reasonable.
i just want that my car can perform well.
but the reason i complained here is " i paid RM 2000,
but there is nothing difference, and some more, after that, i only knew that all are overprice".

myvi change disc is very normal, obviously you never own a myvi before.

---

Added on April 15, 2012, 7:35 pmwait....TS, what car??

myvi abs where got one pair rm160 so cheap?

yes. what you said you are correct.
actually i dont mind to pay RM 2000 to service the car if the price is reasonable.
i just want that my car can perform well.
but the reason i complained here is " i paid RM 2000,
but there is nothing difference, and some more, after that, i only knew that all are overprice".