Yesterday i went to top speed auto care sdn bhd in glenmarie to service my car.
i just want to do the regular service, change the engine oil etc.
but the mechanic told me,
my absorber is broken and i need to change the whole set.
my car is just 4 years old.

he told me if i dont change the absorber,
it will be dangerous in raining.

then he asked to change the brake disk,
because he said it is too thin,
if i dont change, finally there will be rubbing and there is fire.
i dont feel any differences after i change the disk.
below is break down.

lubricant 10/40 RM79
925 bulb RM5
alignment RM20
power steering oil RM 70
brake pad ft RM90
halogen bulb RM18
absorber FT R/L RM390
absorber RR RM260
spark plug RM 68
absorber link ft RM160
brake disc rotor RM290
Labour RM 90
bumber clip RM 40 (RM 5 x 8)
camber kit FT R/L RM100 (one pair) - according to top speed, without these camber, they cannot do alignment, this is just an adjustable screw which cost me RM 100

Fender cover Ft RM95
Gear oil RM 56

Total RM2051


Where can i complain them?
I found that most of the price is double of peroduo service centre.
e.g. in peroduo, absorber one pair only cost for RM 169 with labour cost, but top speed is RM 260 without labour.




when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil FREE one oil filter and one can of leather/tyre rim wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy. i feel it is a very cheap shop.

then second time service, they started to ask me to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.
he said it is connected to front absorber. if you dont change, your car will have broken soon. it is linking with front absorber.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front absorber, dont change back, it will be problem also.
you better change one set. "you are luckily to meet us earlier, if not... dangerous"

then they didnt tell me that I need to pay "RM 100" for chamber set for alignment purpose because absorber changed.
he just said we need "RM 20 for alignment". Normally, it was RM 26. now we charged you RM20.
then no choice. because i aslo change absorber, so i just do alignment.

after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100" i said you mean RM 20 + RM100,
"YES"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.



This post has been edited by pewfy: Apr 17 2012, 12:51 AM

yes, absorber is kayaba.
Front RM 195 per pcs.
one pair RM 195 x 2 = RM 390

my car was in good performance before i changed,
i dont feel any abnormal,
but the service centre told me if i dont change,
it will be very dangerous.

he said "luckily you met us, if not, you will be in trouble".....

tribunal pengguna?
where is it?
i will check in google and tomorrow i will call them.

RM 2,000 is definitely very high price.
somemore, i dont feel any differences before and after.

there is one proton car, the owner is next to me in the payment counter,
his car is WVX....
it is quite new car.
the service centre asked him to change brake disk too.
he serviced for RM 1xxx.
he kept on complaint "expensive" in the counter.

i just scared if i dont change,
my car will really breakdown in half way.
because long time ago, i had a hyundai car.
battery worn out, i didnt change, so stopped in highway emergency lane.

i am female driver, i really scared for car breakdown,
so i just changed when the technician tell me.

i dont expect it is so expensive.

One lesson cost for RM 2000.
Sad....

now i only started to learn about what is necessary to change, what is not necessary to change.
next time, i just go to peroduo service centre.

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Added on April 15, 2012, 7:31 pmi asked him to change pad,
then he said disk also worn out.



This post has been edited by pewfy: Apr 15 2012, 07:31 PM

tribunal pengguna is Tribunal Tuntutan Pengguna Malaysia?
I will call on tomorrow.

thank you for your information.
tomorrow i will call to tribunal pengguna to complain.

this is the last time to service in non peroduo dealer.
next time, i wont visit this kind of shop again.

peroduo absorber is half price of top speed auto care sdn bhd.
i already asked my neighbor.
he showed me the receipt.

peroduo is RM 169 include labour.

now they changed me RM 260 (rm 130 x 2) excluded labour

thank you for advise.
i wont go to unauthorized dealer next time.
this time, my one month salary is gone.

absorber Rear is RM130/pcs. one pair is RM 260.
Absorber front is RM 195/pcs. one pair is RM 390.

Anyway, i already filed to pengguna tribunal.
now waiting for results.
i will claim to them officially.

since i stay in shah alam, pengguna tribunal is just around here.
if i cant get back the money, it will be a lesson for me.

yes. what you said you are correct.
actually i dont mind to pay RM 2000 to service the car if the price is reasonable.
i just want that my car can perform well.
but the reason i complained here is " i paid RM 2000,
but there is nothing difference, and some more, after that, i only knew that all are overprice".

they conned strategically.
when i went there, first time,
i used their package to change the engine oil.
package is like this

RM 79 for 10/40W engine oil free one oil filter and one can of leather wash.
and plus free RM 5 KFC voucher.

in first time service, i was very happy.

then second time service, they started to ask you to choose same package,
then i asked them to check tyres, because i felt tyres air leaking quickly,
then they remove tyre and checked, then told me front absorber problem.
i said ok to change front absorber. then after dismantle front absorber,
then they started to told absorber link ft (RM160) also need to changed.

AFTER 10 mins, they said "miss, i found that back absorber also broken",
i said no need, then he said it is one set.
if you change front, dont change back, it will be problem also.
you better change one set.

then they didnt tell me that we need to pay "RM 100" for chamber set.
he just said we need "RM 20 for alignment" normally, it was RM 26. now we charged you RM20.
then no choice la. i said ok. after that, when the car go to alignment area. they started to said
"miss, we cant do alignment without chamber set. we need additional RM 100"

it is step by step.....

i asked for discounts before i changed, and they said we can go to counter to discuss later...
then when i go to counter, it is RM 2XXX already.

This post has been edited by pewfy: Apr 16 2012, 12:19 AM

Yes, i saw they sell tyre and engine oil in package price.
very attractive package.

E.g. good year RM 165 x 4, some more Free RM 30 KFC voucher.

after you take this tyres package, next time, you come, then .......

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Added on April 16, 2012, 12:28 amyes. i also asked the technician for the same questions.
i asked "i went to other shop, no need to change any thing then can do alignment",
"normally technician just knocked the rim like that".

he asked me "how to knock?"
" I dont know how to knock without changing chamber nut".


This post has been edited by pewfy: Apr 16 2012, 12:28 AM

yes. Thank you. i also filed to tribunal today. Now waiting their feedback.

yes. i stand in front of the technician when he changed chamber kits.
he did changed. but i did tell him that i dont want to change and he insisted that if i dont change, he cant do alignment.

anyway, i learnt something in this time.
we should always compare the price....

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Added on April 16, 2012, 11:55 pmThank you. Myvi is really a good car. normally, i spent less than RM 200 to service the car.
just this time, i went to unfamiliar shop.

i will check the Myvi fan page...

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Added on April 17, 2012, 12:33 amYou are correct.
TTPM already replied me.
so fast.
I just filed on today morning.
and i just checked and they replied me to proceed to fill up the form 1.
so effective.

I hope they will take action.

This post has been edited by pewfy: Apr 17 2012, 12:33 AM

No. i just want to change engine oil at first.
then they started to ask me to change front absorber,
after that i changed,
they told me if you change rear absorber,
if not, it is not working properly etc.

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Added on April 17, 2012, 12:55 pmit is commision base.
No wonder the technician kept on asking me to change....

This post has been edited by pewfy: Apr 17 2012, 12:55 PM

yes. your case is exactly same with me.
I asked them "i went to many workshop, they dont change the camber set and they can do alignment without camber set", then the technician said "how? you show me how to change? I cant do without camber kits"

but my classmates told me that last time he has conflict with the maid agent.
pttn already judged the agent must pay back to my classmates,
but the maid agent did not attend and finally he did not get any money at all....

anyway, i also filed to pttn.

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Added on April 18, 2012, 9:35 pmSeem like there are many victims like us.
we must be careful next time.

This post has been edited by pewfy: Apr 18 2012, 09:35 PM

below RM1k, i still can accept,
but RM2k to service myvi,
it is high price.

it is true... RM400 is also money which we earn hardly.