Created date: 2014-09-21 23:37:34
Payment method: Cybersource
Product name Quantity Current status
Asus Zenfone 5 A500KL 16GB LTE White 1

2014-09-24 13:48:04 Your item(s) has been canceled. If this is not what you expected, please contact us here. We will assist you right away.
2014-09-22 08:36:19 We are processing your item(s). Please refer to the product page for more specific lead time of your item.
2014-09-22 08:36:17 Your order has been successfully verified.
2014-09-21 23:40:11 Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon


Ordered items
Product name SKU Price Quantity Discount Subtotal
Asus Zenfone 5 A500KL 16GB LTE White
AS575ELAOT2DANMY-678205 RM 709.00 1 RM 95.00 RM 614.00
Shipping charges RM 0.00
Shipping surcharges RM 0.00
Express delivery fee RM 0.00
Total * RM 614.00

* Tax is included if applicable
« Return to orders list



Mine also the same... They don't want honour the discount I think.. Then that is the main reason they cancelled my order!

Here's my experience... A nightmare... T_T

My hubby orders a gym belt, and he received a damaged gym belt. He wrote a feedback on the product but then it was deleted.

We took photos of the items which can be seen here: http://dayverampas.com/shopping-a-nightmar...sias-merchants/

i bought countless items from them , and had only 1 issue, that is also due to the stupid courier company.

my office-mate bought many item from lazada.
but if im not mistaken. not all item got free delivery.
and some item price more expensive than ipmart or seller from lowyat forum

Right On bro. You did the right thing. They contacted me like several times, saying want to joint business with us. I asked them to keep on walking, don't turn back. I already know what their do and did in the past. Just copycat... Zalora, lazada and pricepanda are same company. Huge complaints from customers. Still some still fall for it. Not a trustworthy company.

Ordered on 14th, supposedly shipped on 15th tapi sampai sekarang belum dapat....

2014-11-15 13:32:43
Your item(s) has been shipped with LEX (Lazada Express) and will reach you on the next 1-2 working day.

2014-11-15 09:46:05
We are processing your item(s)

2014-11-15 09:46:05
Your item(s) is being processed at our warehouse and will be ready for shipment within today.

2014-11-15 09:46:04
Your order has been successfully verified.

2014-11-14 20:10:07
Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.

This post has been edited by altimi: Nov 25 2014, 03:53 PM

dealing 3 times with lazada before, all cod so far no problem. but im still didnt dare to use credit cards on them yet

*** LAZADA IS A CHEATING WEBSITE *** LAZADA DEALS are just SCAM ***

*** PLEASE STAY AWAY FROM LAZADA ESPECIALLY DURING MEGA DISCOUNT SALES ***

*** It may seem very lucrative but there is no guarantee that you would receive the item even if you are successfully able to place the order. Go for it if you want to try your LUCK. 90% chances are that you will waste your time in following up for refunds ***

It looks like lazada is trying to cover up their reputation by ads and paid posts like these. They give FALSE OFFERS just to attract customers.

HERE IS MY EXPERIENCE ...
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Initially I placed an order for samsung washing machine without any offers. It mentioned 1-3 days delivery but it took 7 working days to dispatch alone. It got delivered after 4 days. This is a huge delay but is still acceptable.

But the 12/12 (DEC 2014) mega sale was a HUGE SCAM. Me and most of my colleagues who tried to make orders with great discounts and/or voucher codes were unable to complete the orders. Either the page would fail during payment or during final payment confirmation. If you want to order again since order could not be completed, it would say that Voucher has been used already.

I waited for christmas deals and got a good deal for a Fridge(really?). I ordered with a discount voucher and luckily was able to place the order. The order got successfully verified but after about 5 days, they cancelled it.


The reason they mentioned is that they are out of Stock. But the same product is still available to order but at a higher price. If it is really out of stock the product page should have the *OUT OF STOCK* notice. Now I have to follow up for my refund.

They are simply avoiding/cancelling orders placed with huge discounts/voucher codes. I came to know this when I learned that similar story happened to one of my office colleagues with different products( 1 TB WD external hard disk)
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I am the latest VICTIM of lazada. I am new to Malaysia and fell prey for lazada. I am so used to online shopping in my country because of amazon which is so genuine and I just got into the same habit after coming to Malaysia. I hope someone benefits from my experience.

This post has been edited by vj_arima: Jan 1 2015, 04:19 PM

Lazada discounts and vouchers are consider fire sales. U have be fast. I bought so many electronic items from Lazada without problems.

Please read my post properly. I didn't complain about invalid voucher codes or expired voucher codes.

The order has been placed and got successfully verified status also. But after 5 days they cancelled it without notifying me. They might cover it with their terms and conditions. But they cannot earn the trust of customers by doing so.

Cancellation is done by the vendor side. Always find a reputable vendor.

Some of the reputable ones are (in my personal experience):

AONE
OOKAS
CT HARDWARE

Hello, it's been 3 years since you posted this and I'm not sure if you're still hanging around this website or not but I'm just going to give you my opinion.

Yes, we should support Malaysia trying to make a better e-commerce experience for the people, and any form of home-grown setup online companies from Malaysia is always a welcome!

Malaysians can buy items without much hassle, and we won't have to order from other countries, which means items will be much cheaper, and we save a lot of time and gas.

The problem, however, lies entirely elsewhere. It's their service. Their dedication. Their responsibility. That are making the experience for their customers utterly horrible and leaves an unsatisfying taste in their mouths. I don't know much about e-commerce but I do know a bad customer service when I see one. All these complaints, their not baseless, they're just really frustrated because the platform they trusted has failed to uphold their promise. This is already bordering as a sort of scam to be honest.

My dad has bought items from LAZADA before, and he told me he was quite satisfied with the items, but it's because he was careful with his purchase and he did some checking before deciding. I trust my dad on this one, and went ahead to purchase a NOTE 3 LTE with his help. Ironically, after 6 days, we got an email saying the item was out of stock and they will be refunding my money. It took them around 3-4 days to refund.

I was indifferent to it, there's bound to be a few problems from either the supplier, the company or the delivery when making online purchases. However, it left a really really bad first experience for me, and I don't even know if I should just go straight to the supplier and ask questions about my order being out of stock so last minute. (the supplier is actually very near my house, kota damansara)

I made online orders from the USA before, a Kickstarter project. And to be quite honest, the package arrived earlier than I was expeccted. I was so excited and happy since I noticed the package right after school. That, is what I call an enjoyable customer experience. Something Malaysia companies should work harder on, be more attentive to your customers, take these things more seriously, because we are TRUSTING YOU TO DELIVER OUR ORDERS TO US. Also, follow ups are always important, be it suppliers or customers.

Anyhow, I am giving LAZADA a second chance, since some said it's the delivery that's a problem, the items are actually quite okay. Let's hope I get what I purhased.

nahh, why bother, service is pretty shitty from lazada. look at this thread, 3 years and ppl still dont learn.

now already 2015 ...so how ur decision?

my experience has been sucky.
i used their voucher to buy redmi note for our family and relatif and yes we are poorfag.
next day all order was cancelled by lazada stating suspected fraud. with a flame in my heart i call them to verify and they said 5 redmi note was paid under same paypal account and they decided to cancel all order. i fuck them back saying if suspected fraud why not call the paypal owner and verify if ia fault or not??
their reply is this is their standard sop and advice me to buy using cc option instead of paypal wtf. last time mi Malaysia sell mi3 i bought 5 units also no issue fraud what?? they even flip flop saying is paypal buat hal then say is company policy i also
then i ask them to relinquish the voucher for me and they said cannot and invalid dy.
i fuck the customer service 9 9 and they just diam diam without solution and i close the call. that was probably the last time i will ever buy from them again.

I bought more than 2k++ about 12 transactions each 300 and above before gst. All my item arrived within 1 week. And ive been using lazada for about 2years. No problem at all. Some item are send by seller itself thats why it could be slower but some is like second day arrived. So i would say depends what you purchase la actually.

This post has been edited by regen996: Apr 11 2015, 03:15 AM

Never buy yet from lazada so far, how about you? bought anything here? feedback?

Been using lazada for the past 2 yrs, so far no issue. Some of the items are really cheap, i.e bought 6+ for 2.1k malaysia apple ver. But not everything is cheaper than other online shops.

This post has been edited by @rleng: Apr 11 2015, 09:08 AM

taobao kan ada

Online shipping was created so that can push all the rejected stuff to ppl.
Most of it will be oK, but pity some of the ppl getting the rejected stuff